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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 710 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the level of protection offered by the Defender Series Pro Hard Shell for Apple iPhone 14 Pro Max, as well as its grip, fit, and ease of use. Many appreciate the case quality, price, and included belt clip. Some customers have noted the absence of a screen protector and the lack of MagSafe compatibility, while others feel the case is not too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 710 reviews
  • Rated 5 out of 5 stars

    U won't be Sorry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricey but well worth it, we got this for our Sister in law. Best case for iPhone and wireless charging still works with this case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone 14 pro max shotter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color :)) . People compliment my case. Been rocking otterboxes sice my samsung galaxy s6+ . Been more loyal to otterbox than to my girl

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case as it is so much stronger than the old school cases that had openings on the buttons, caused many broken screens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick shipping and lowest price I could find! Otterbox is as expected. Best quality phone case,and the only one I’ll ever buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox doesn’t feel as durable as the older ones.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear you're not feeling super confident in the durability of the Defender Series Pro case for iPhone 14 Pro Max. We actually put the case through our rigorous Drop+ Protection program to ensure it's up to the challenge, and it did not disappoint!

      That said, if something comes up and your particular unit starts to show some signs of fatigue, we'll be glad to help get you set up with a brand-new warranty replacement!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Over priced

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way over priced for a piece of rubber that doesn’t come with any protection over the camera lenses. you have to buy that separate?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We apologize if the Defender Series Pro case for your iPhone 14 Pro Max wasn't quite what you were expecting. This case features raised edges around the screen and camera to assist with drop protection, but we're sorry if you didn't find these sufficient. We don't have any camera lens protectors available, but if you're looking for that next level protection for your device, we'd recommend pairing this case with one of our trusty screen protectors, like the Alpha or Amplify Glass.

      As far as pricing goes, we think the cost of the unit is well worth the high-caliber protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We appreciate you taking the time to share your thoughts on this case with us though. Please feel free to give our Otters a ring at 1-855-688-7269 with any questions or if you'd like to chat about this some more.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I have used this product before. I purchased a new phone, and with it, a new Otterbox.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Case ok clip not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is fine. Belt clip don’t hold good causing phone to fall out easily. I will be returning this.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Dom! We are sorry to hear that you are returning your product. But thank you for the feedback! We work diligently to improve our cases with each new iteration of our products thanks to feedback like yours. OtterBox

  • Rated 5 out of 5 stars

    Great Covers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent…………………………………………………………………………………………………………………………….::::::::::::::::

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love buying Otterbox. Alway trust it and love the warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I have ever had ! Not to big not to small , just right .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good otterbox product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and is exactly as described would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case, it take work but it does work with MagSafe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The most wonderful case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a firefighter and all my iPhones have used this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this item cause i had just up graded my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rugged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged, already saved dropped phone. Color true to photo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ggvcxxf

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BjhgfbmmbxAAWEGCVBNLLIJHCZDFFVVBBJJUYTFCVBBLLLLKBBVV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Intuitive. Great display. Fast with 5G

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    !!!!!!!!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case did not fit phone well. Buttons did not line up well with 14 pro max. Did not work with my wireless charger.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      It's really odd that the side control buttons of the Defender Series Pro case aren't properly aligning with your new iPhone. Is there any chance you have the iPhone 14 Plus rather than the iPhone 14 Pro Max? That would definitely explain things, since those two devices have nearly identical overall dimensions, yet different control button placement and cameras.

      Feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to get to the bottom of the mystery and help make sure your device gets correctly covered for maximum protection and performance going forward!

      Best,
      OtterBox Customer Service Team OtterBox