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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 710 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the level of protection offered by the Defender Series Pro Hard Shell for Apple iPhone 14 Pro Max, as well as its grip, fit, and ease of use. Many appreciate the case quality, price, and included belt clip. Some customers have noted the absence of a screen protector and the lack of MagSafe compatibility, while others feel the case is not too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 710 reviews
  • Rated 2 out of 5 stars

    Holds well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s strong and very nice. Only take tome to remove it and putting back. Good product

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there! We're thrilled to hear the Defender Series Pro case for your iPhone 14 Pro Max has been working well for you so far. We apologize if you had any trouble getting the case situated on your device though. We'll provide a link to our installation video for you below that we hope helps make this process easier for you down the line. Is there any other reason we lost out on those additional stars in your review? We'd love to hear more of your thoughts on this case. Please feel free to give our awesome Otters a ring at 1-855-688-7269 with any questions or concerns.

      https://www.youtube.com/watch?v=gSNFGjYzWe4

      Cheers,
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Too Much for Something that will easily break.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the “holster” falls off you belt and hits the floor hard enough to break either end-piece, you are out of luck. That holster is of no use, and you can’t buy a replacement. Your only option is to buy a brand new one at the same ridiculously high price

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Mike! We are so sorry to hear that you experienced a broken belt clip holster! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 4 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox Defender Pro Series Case for iPhone 14 Pro Max

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong durable fits ok can be better. Like it so much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    14 pro mac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s as good if not better available on Amazon for half the price. I used my points which I had available plus paid half difference so didn’t bother me much. Three stars cuz of HIGH PRICE

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Although we can't speak to what other companies are up to, we definitely put forth every possible effort — from design and materials to manufacturing and post-production testing — to ensure our cases will provide the very best protection available to help keep your device safe from harm. Sounds like you're interested in something else this go around, but we do hope you'll keep Otter on your radar.

      If you ever have any questions about our cases, screen protectors, or power products, just give us a call at 1-855-688-7269 and we'll always be happy to talk shop!

      Happy New Year!
      OtterBox Customer Support OtterBox

  • Rated 1 out of 5 stars

    Not worth the money!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never gonna buy again. It’s scratched my phone.!!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're very sorry for any trouble you may have had with the Defender Series Pro case for your iPhone 14 Pro Max. We get how that could be a bit discouraging, but the case itself shouldn't cause any harm to your phone. We do recommend the occasional case cleaning with mild soap and water to help keep dirt and debris out. We'd love to hear more from you though in order to better understand what went on here. Please give our customer service team a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this further.

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protective case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought the OtterBox defender case for my iPhone 14 Pro Max. I’ve used OtterBox Defender cases on my last 3 iPhones, I’ve never had a cracked screen or broken phone, even when I’ve dropped it (full disclosure, I always use OtterBox Alpha Glass screen protector, as well). The only thing that happens is the little tab on the bottom might rip off from being opened and closed so much. If that happens, OtterBox will send you a brand new one for free, you just have to pay $6-7 shipping.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is by far the best otterbox def theyve made it feels like i have a one piece case on my phone but wit much better protection.. very satisfied i highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case in all aspects. Isn’t heavy, but very protective!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Otterbox case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That product doesent live up to the hype. I bought it because i thought it was durable. It is not.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      What's going on with your current Defender Series Pro case that it doesn't seem to have been able to withstand the pressures of protection? Hopefully any damage the case sustained was at least the result of it working to keep your iPhone safe from harm, but however it's gone down, we've got a great warranty in place to help get you set up with a brand-new replacement!

      You can set things in motion online through the following link, or feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help with that!

      https://www.otterbox.com/en-us/warranty-begin

      Happy Holiday Season,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a bullet proof case Highly recommended , have had one one each of my previous phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommending an expert

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scammed by a fake trading platform and felt hopeless until i found zattrecoveryexpert1 AT G MAIL COM, They were honest, professional and they recovered my money. Grateful for their help, always double-check who you invest with.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Mr.Higgins

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iPhone has a snug fit in the outer box. Secure. The clip feature is very useful. The flaps for the ports are good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection for your new phone. I’ve tried using the stylish Apple cases, they look great but they don’t protect your phone nearly as well as the Otterbox.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect protection for teen phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job for a 13 yr old who drops his phone a lot. No issues at all with coming right out the box and putting on.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great But ....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product Only complain is that Otterbox has removed the screen protector.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case for iPhone 14 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case for the iPhone 14 Pro Max! This is a belt clip model.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    The best case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case because it protected your phone loved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case that Protects Amazing!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this case looks plain, it is dirable and lasts forever! This is my second case in 5 years! Durability is amazing and it keeps my phone protected from many accidental drips from work.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Defender Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best fit, protection and feel. Although do not use and could do without holster, which does not look or feel too secure.

    I would recommend this to a friend