Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.8 out of 5 stars with 512 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers love the Defender Series Pro Hard Shell for Apple iPhone 15 Pro Max, highlighting its excellent protection and perfect fit. Many appreciate the case's quality, comfortable grip, and ease of use. While some find it a bit bulky and wish it included a screen protector, others have noted issues with wireless charging compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 515 reviews
  • Rated 4 out of 5 stars

    Pricey

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good case, not super bulky but also not super slim.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tearing a bit

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in a plumbing trade so this case was much needed due to the nature of my work and using my phone often. I noticed within a month of having this case the film around the lens area started to tear. For being a $70 case. I wasn’t expecting it to fall apart already. Also I do have a 15 pro max and I noticed my phone getting hot especially during the hot Texas day but that is to be expected with this durable hard case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless charging Otterbox for iPhone 15 Pro Max.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otterbox for my iPhones. This one says wireless charging and works with MagSafe, but it does NOT do Magsafe charging, only Qi charging. So, I bought the right Otterbox with Magsafe charging.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry for any confusion regarding wireless charging compatibility versus MagSafe. We are so glad you were able to find one of our case options that offers the MagSafe option that you desired. Should any questions or issues arise, please do not hesitate to reach out to our Customer Service Team as we are always happy to help! OtterBox

  • Rated 3 out of 5 stars

    iPhone case

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that brought out my product wasn’t as pleasant, however the product was great. The agent was very unwelcoming and was a little rude.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Epic Fail

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is rugged but it is not MagSafe compliant. You have to remove the phone from the case to charge the phone without a cord - really bad!!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Joe! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions! OtterBox

  • Rated 2 out of 5 stars

    Nope

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone cracked even with this protection. Like how the phone felt in hand with this cover

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but does not protect the screen that much

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not happy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with it. Too difficult to remove phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not at all a Defender

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not at all what a defender box should be. There's virtually no protection for the sides of the phone should it fall face down. Don't do it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you are finding frustration with the Defender Pro Series case. This case is designed with rugged protection and pairs perfectly with our screen protection products to fully protect your device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any questions, troubleshooting, or issues related to your case. OtterBox

  • Rated 2 out of 5 stars

    Case and holster

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes unsnapped constantly from the holster, not relieable

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stop sending me emails everyday about reviewing yo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop sending me emails everyday about reviewing your items.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fell apart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    completely fell apart within 2 months. this has never happened to any otterbox i've ever had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPhone protection

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not protect my phone on the side or edges where the OtterBox is.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Enrique! We apologize that you experienced an issue with your case. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Bad service

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very unhappy with the store rep I asked him to use a 5 dollar reward for the purchase

    No, I would not recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Protection Over Style

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. Excellent all around grip. Very solid protection from accidental drops. Could have more color selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine disaster averted!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this case for the iPhone 14 Pro Max. Today, my phone with case went through an entire wash cycle in a standard washing machine. I found it by using Find My Phone and heard it pinging from the washer! Everything works perfectly with the only little issue being the speakers sound a tad off (not bad, and may resolve once they dry). All other buttons and openings are sealed, apart from the silence slider. The case totally saved my phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service far exceeded my expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was as described but the experience was AMAZING! I walked in with my 5 year old and the gentleman at the counter noticed him shuffling while they were trying to pull my item. He went above and beyond pulling out Pokémon cards stating he could earn some by doing some math! My son was so excited and hadn’t put them down! Thanks for making my kiddo so happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protective and Slim ! + Dust guard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid and perfect case. Not huge like otter boxes used to be like but still just as protective as they were. For one I ordered it before the 15 came out and it fit perfectly. Also, my previous phones charging port broke from all the dust and grime over the years. I love that this has a guard so I’ll never have to worry about that issue again. Don’t really care for the buckle clip but I know some people do. I might use it eventually.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otterbox cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good! perfect fit for the iPhone 15 Pro Max.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    --- I had a fantastic experience with AppleCare recently. The team was incredibly nice and provided excellent support. They were attentive to my concerns and went above and beyond to ensure my issue was resolved promptly. Their professionalism and dedication made the entire process smooth and stress-free. Highly recommend! ---

    I would recommend this to a friend