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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 512 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers love the Defender Series Pro Hard Shell for Apple iPhone 15 Pro Max, highlighting its excellent protection and perfect fit. Many appreciate the case's quality, comfortable grip, and ease of use. While some find it a bit bulky and wish it included a screen protector, others have noted issues with wireless charging compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-515 of 515 reviews
  • Rated 3 out of 5 stars

    Good with a flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this case for my iPhone 15 Pro Max, the Otter Box Defender Pro series in green. The case itself is solid and great protection for my phone. Since I primarily use MagSafe charging, that is a HUGE selling point to me, so when picking out this product, I make sure and double check MagSafe compatibility, which this case says it is, both wireless and MagSafe. However, after putting on the case, and going to charge with my Apple MagSafe charger, the MagSafe barely recognizes the phone for a connection. Most other cases that I have had there is a solid connection to the MagSafe and there is no worry about shuffling and bumbling around trying to find the connection, this is completely different. I have to root around for the connection, and then very carefully make sure the phone isn't jostled or else the connection will be lost. It's great that it "has" the capability, but in my opinion, it should not be right top and center on the box because although it is possible, it is not easy nor solid. Just a thought to maybe disclaim just that. Although MagSafe works, it is not a solid connection. Overall the product is great for protection, but again, I am looking for both the protection and ease of use.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry for any confusion regarding the Defender Pro Series case and MagSafe charging. Should one be looking for a case that encompasses the rugged durability many have grown to know and love in the Defender/Defender Pro cases, but also has magnets in the case for an optimal MagSafe experience, the Defender XT Series would be the best of both. If our Customer Service Team may assist by answering any additional questions, please give us a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Excellent, durable case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one for the 13 pro max and am using the same one brand and model for the 15 pro max. Works flawlessly and feels sturdy. Phone still feels lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 15 pro max case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best case ever I actually used these cases for any kind of phone I had I never had a crack phone nore camera lens messed up I 100 percent recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANKS BEST BUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this case! Curbside pickup was quick and efficient. Felt like I was in and out of there in seconds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best. I want the best for the best phone so i buy otterbox to protect my expensive phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case Iphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Excellent quality. Super for my Iphone protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Fit. Feels good in your hand and gives you the protection of Otterbox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Apple iPhone 15 Pro Max

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! OtterBox - Defender Series Pro Hard Shell f

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get one with every new phone purchase… never broke a phone either

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality ! Fits perfectly and very hard to break your phone !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The outer part it too delicate it got scratch the first day I used it now I always see it and I hate it and don’t want to buy another one they’re too expensive

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    CASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DURABLE, THIS IS A VERY STRONG CASE, IT HOLDS THE PHONE WELL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone secured

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great top quality product. Keeps my 15 pro max safe.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    iPhone 15 pro max otter box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case but it scratches the phone frame And it’s a little wiggly but overall I would recommend to a friend

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you are experiencing looseness with the case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Check for missing pieces before you leave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I discovered that i was missing thw front cover !!!!

    No, I would not recommend this to a friend