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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 198 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the excellent protection, great grip, and build quality of the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro. Users also appreciate the perfect fit around the phone's buttons, ease of installation, and the appealing color options. Some customers have expressed concerns regarding the case design and bulkiness. Overall, the case seems to be well-received for its protective features and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 198 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good sturdy case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snug and no dust showing up in crevices, button cut out perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ottorbox is gold standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as usual. Never any complaints with these covers.

    I would recommend this to a friend
  • Cons mentioned:
    Cutout

    Rated 1 out of 5 stars

    Cutout is a deal breaker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out is horrible, I will be returning this case. I've been with otterbox for the past 15 years, will have to look elsewhere. The cut out makes the case feel every uneven and the magsafe outline in the back is sloppy. I love the addition of magsafe but the outline in the back needs to be cleaner or be removed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bruce A Martinez

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox wasn’t outstanding case it provided protection from falls good product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    would have been.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as usual ,otter box is solid protection ,for your i phone. my rating would be five stars, but for two things, no screen protection, you have to buy one to put on the phone and a cut out on the side.which leaves ,open to damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box = iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case protects my IPhone without worrying about it breaking in my pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case on the market. I have sued OttterBox on my phones for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always high quality. I have bought cheaper cases in the past, and they tend to break or chip. These last much longer and are worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great case. But I wish the slot for the charging cord was open. I’m worried that it will wear out and break off with time Appreciate Ty helping to set it up for me. Great service from Ty

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protective case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Love it! Looks good as well as protects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Got it for my husband and has been working great even when he is out training !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of installation

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone very strong easy to put on good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stay Prorected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already dropped this product so many time and it looks like I just opened it. This new model of the case is slimmer but yet still rock solid. Pay the extra to get an Otterbox and stay protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it’s a little heavy but it will protect my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed a case ASAP and it seemed near impossible to get a reliable case and thankfully Best Buy had one available for fast and easy pick up!

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 3 out of 5 stars

    Good case but not the best design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out for the camera touch button left a vulnerable spot and my screen cracked right there. Need a better solution for the side.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please reach out to us via chat, and we are happy to help with any other questions or concerns you may have. OtterBox

  • Rated 5 out of 5 stars

    Go to brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with Otterbox. Bought an off brand case similar to Otterbox Defender Series from Amazon for my IPhone 12 Pro, and the quality was no where comparable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will buy every time!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always carries these cases. In my opinion they’re the best. Rugged, but still not super bulky. And, they always have some on sale which is even better. 5/5 for Best Buy being the best place to get protective cases for your electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade. Love it, now I just have to learn how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case otter box makes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great case for my iPhones. It keeps your iPhone in great condition. Especially when it comes time to trade it in. I work in a very active environment at work and drop my phone several times a day with no problem.

    I would recommend this to a friend