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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 198 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are impressed with the excellent protection, great grip, and build quality of the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro. Users also appreciate the perfect fit around the phone's buttons, ease of installation, and the appealing color options. Some customers have expressed concerns regarding the case design and bulkiness. Overall, the case seems to be well-received for its protective features and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 198 reviews
  • Cons mentioned:
    Case design

    Rated 1 out of 5 stars

    Does Not Protect Picture Button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased an OtterBox Defender case for every iPhone I have ever owned, so when getting the new iPhone 16, I ordered this without thought. Upon installation, I was seriously skeptical of the HUGE inch gap left open for the new camera button but stuck with it anyway. The first drop of the phone I had, I shattered my tempered glass screen protector at that EXACT location. I then looked at other reviews on the OtterBox website and saw that the only response they gave to people on this design flaw was a copy/paste answer about how the "new notch does not diminish the drop protection of the case". If you drop this case on anything other than the world's flattest surface, you are for sure at risk. I feel very lucky that I did not majorly damage the phone, but I will not be risking it again. I am returning this case and opting for a competitor which protects the camera button area as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Jason! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions. OtterBox

  • Rated 4 out of 5 stars

    Superior Protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great for protecting my devices. I always go with otter box. My one critique about this case is the cut out for the camera button. It just makes the case a little “different”.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never disappoints

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it is supposed to do. Just waiting for my screen protector to come in the mail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice safe case for iphone 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with this purchase. My new iPhone fits perfectly in this strong case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only one I ever use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case I ever use. Saved my phone from falling off a motorcycle at 80 miles per hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new case easy to install love the design very resistant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for the price. Would highly recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is always a Quality product. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is great and I know it’s going to do a great job protecting my girlfriend’s phone on her rafting/hiking trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case drop from a 10foot ladder and my iPhone survived and the case has no scratches dings or dents!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case. Poor charging port connection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Only thing I don’t like is the cover for the charger port. Every one I’ve ever had tears where the cover meets the case. Otherwise - great case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hot otter

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love otter box since first iPhone blah blah blah 50 words

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It doesn’t guarantee protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this same type of protector for my phone for years, but this current model is flatter around the front edges and no longer protects the phone's screen. It doesn't protect it, and two people close to me have had their phone screens replaced. Therefore, it doesn't guarantee protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Our cases offer amazing protection for your device! The amazing protection is neither a guarantee nor a replacement for device insurance. Our cases come with an excellent warranty as well. If we can answer any further questions, please reach out to out Customer Service Team as we are always happy to help! OtterBox

  • Rated 5 out of 5 stars

    Husbands new phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought this case. He loves it. It is very sturdy and protects his phone He now has owned two of them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good thing Defenders bounce because my iPhone just clatters when I drop it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice phone case but I did end up returning it because it was bulkier than I like. If you don’t mind the bulk it would be great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, would definitely recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just awesome. Didn't expect anything less. Super fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item Prevents my New phone from breaking after numerous drops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable and protective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped it in a muddle puddle and everything worked perfect afterwards!! I love my case very durable!!

    I would recommend this to a friend