Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 190 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are impressed with the excellent protection, great grip, and build quality of the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro. Users also appreciate the perfect fit around the phone's buttons, ease of installation, and the appealing color options. Some customers have expressed concerns regarding the case design and bulkiness. Overall, the case seems to be well-received for its protective features and user-friendly design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 190 reviews
  • Rated 5 out of 5 stars

    OtterBox - Defender

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product. Excellent durability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I've always purchased a Defender case for all my i

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always purchased a Defender case for all my iPhones and never had damage to my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We always buy Otterboxes. You can drop it and no damage. Great durability .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Defender case

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used OtterBox cases. Their worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid frame. Textured back that holds to surfaces, versus other smooth-backed cases. Huge selling point for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped this thing multiple times still no cracks or breaks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure this is compatible with wireless charging

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case seems good, but doesn’t reliably allow wireless charging. Had to take case off to charge, otherwise it charged intermittently.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We apologize for any inconvenience you are experiencing charging your device on a wireless charger. Otterbox designs our cases according to the Apple Design Guidelines and our products are tested across a large number of charging products, while we do not have specific information on your specific charging pad, if they follow the Apple specs, all OtterBox Defender Series cases will work with it. OtterBox

  • Rated 5 out of 5 stars

    Very sturdy.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and worth the money. Easy to install. Great warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for any device

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the color and we have always love the durability of the Otterbox cases on all devices.

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 1 out of 5 stars

    Do Not Buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out in the front will lead to your skin roughing the screen when using it one handed. It makes it nearly impossible to swipe back while this is happening. Otterbox dropped the ball by not putting a full surround on the front of this phone. Also, where the cutout goes behind the camera button does not clip in well at all and is loose 24/7. This case is a waste of money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Poor design

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely a poor design . My phone fell off car magnet , fell 6” and my zag screen saver cracked . So much for their drop test . The sides are not high enough to protest sides of phone. This happened week after I purchased it . It will be going back to store . Junk

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    iphone case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, best buy delivery is awesome during holdays also

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 1 out of 5 stars

    Terrible Design, Your Screen Will Break

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have run OtterBox cases for over 15 years, and this is the only one I’ve ever returned. This case doesn’t protect your screen. After a week I realized my screen protector was smashed, the new button for the camera caused OB to apparently decide to just leave a blank space on the side. Now the screen is exposed where that button is, and if you’re like me you’ll learn why that’s a bad thing quickly. Terrible design, apple cases don’t have this empty spot. Not sure why a dedicated case company can’t figure it out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Brian! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have. OtterBox

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome did i mention how awesome this product is

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not enough screen protection

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used the defender models on several phones in the past,….GREAT protection all around …UNTIL NOW!! The front bezel is now almost level with the screen…so really it offers very little protection for the screen edge……which is probably the most vulnerable part of the phone. Its a very strange part of the design to delete since it was the reason so many use that particular model. So im very dissappointed in this newest version for the iphone 16 pro

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new OtterBox - Defender Series Pro Hard Shell for MagSafe Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 1 out of 5 stars

    Uncomfortable Grip and Camera Control Issues

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox since the iPhone 4S. They’ve always provided complete protection until now. Whether it was lack of collaboration with Apple or just engineering, this year’s defender pro has issues that lack confidence in the brand. Number 1 has to be the camera control button protection. There is none. A full inch on the most sensitive part of the phone is unprotected. The gap in this area creates another issue. For right handed individuals, it’s impossible to find a comfortable grip in the left hand. I can grip in my right hand, but that forces me to use my non dominant hand to type and swipe. Ive had the case for 1 week and dread picking up my phone every time. I expected more from a $65 case. I’ll be using my $7 ESR case which is superior to this. OtterBox is not recommended.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions. OtterBox

  • Rated 2 out of 5 stars

    Thin.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New case is very thin. Not near as robust and beefy as the otter box defender of the past. Camera lenses practically sit flush with outside of case so finger prints all over lens from talking on phone all the time resulting in blurry pictures. Cutout for camera is odd. Side zoom doesn’t work to often on iPhone anyways. Would have liked a simple button push and forget about the slide zoom on button with finger.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 2 out of 5 stars

    Sticky cover

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cover for the charging cord is difficult to open

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve on our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 3 out of 5 stars

    Ok

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for what it’s for. I don’t like the flimsy silicone back. Plastic is much sturdier.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Otterbox

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent had two weeks and cracked the cover on my iphone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox