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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 45 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers admire the OtterBox Defender Series Pro Hard Shell case for its protective features, praising its ability to safeguard their iPhones from damage. They appreciate the case's secure design and its textured back, which provides a good grip. However, some customers have expressed concerns about the camera compatibility and the textured back making it difficult to slide the phone in and out of pockets.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Rated 2 out of 5 stars

    Feels sturdy. Really terrible design.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design around the new camera button seems counterintuitive for a phone case aimed directly at protection and durability. There is a ~1” section of the screen with zero coverage or protection which feels very vulnerable. Its not a cut out for a button, there is literally a secton of the case missing which leaves the screen and completely exposed. The bulk of the case makes the recessed camera button awkward and uncomfortable to press.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! This case was designed to encompass the rugged durability of the Defender Series that you have grown to know and rely on while accommodating the features inherent to the device itself. Please reach out to our CS Team by phone or via chat if further questions arise, as we are happy to help! OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Camera compatibility

    Rated 4 out of 5 stars

    Superior Protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is great for protecting my devices. I always go with otter box. My one critique about this case is the cut out for the camera button. It just makes the case a little “different”.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series Pro for iPhone 16 Pro in Sagebrush is excellent. It offers robust protection with its triple-layer design and DROP+ technology. The MagSafe compatibility and textured grip are great features. Highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Positive reviews

    Rated 4 out of 5 stars

    Decent and sturdy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the reviews prior to purchasing. Most of them were not positive. I bought it anyway and Im happy with the decision.

    I would recommend this to a friend
  • Pros mentioned:
    Appearance, Protection

    Rated 5 out of 5 stars

    Great protective case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Love it! Looks good as well as protects.

    I would recommend this to a friend
  • Cons mentioned:
    Textured back

    Rated 4 out of 5 stars

    Good protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The textured back makes it harder to slide the phone in and out of my pocket. Other than that, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protective yet slim!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this case. The sagebrush green is a beautiful color and i love the grippiness. Feels very protective without adding too much bulk or weight to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case otter box makes.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great case for my iPhones. It keeps your iPhone in great condition. Especially when it comes time to trade it in. I work in a very active environment at work and drop my phone several times a day with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nothing beats OtterBox Defender

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No case beats the protection of an OtterBox Defender. Some cases may be "prettier", but will not protect as well in any drop. I have used the Defender on every phone I have owned after my first flip-phone back in the early 2000's.

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice phone case but I did end up returning it because it was bulkier than I like. If you don’t mind the bulk it would be great.

    I would recommend this to a friend
  • Cons mentioned:
    Textured back

    Rated 1 out of 5 stars

    Cutout is a deal breaker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out is horrible, I will be returning this case. I've been with otterbox for the past 15 years, will have to look elsewhere. The cut out makes the case feel every uneven and the magsafe outline in the back is sloppy. I love the addition of magsafe but the outline in the back needs to be cleaner or be removed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    A MUST GET, Saves you money on phone replacements

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fist time buying this cover. I’m as clumsy as they come. Especially when it comes to my hands and dropping my phone. I’ve gone through TONS of covers. That PROMISE to protect your phone from high drops. But they’re a joke they never protect my phone! So wish I would have bought this first off. Would have saved me TONS of money on replacing phones. This case actually DOES what they promise it will do. Think case but SOOO worth the getting use to the little extra thickness. TRY IT, it will save your phone and you money on replacing phones! That is if your like me. And your phone just flies out of your hand like you have grease on your fingers. Lol

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the OtterBox cases, have never had a problem with them and have protected my phones over the years very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for clumsy people!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked my daughter to purchase this cell phone cover for me because I have noticed I drop things a lot more than I use to. Having a brand new iPhone 16, I was really afraid of breaking it. I am so glad she bought it, just the other day it slipped from my hand and hit hard on the road, skipping quite a few feet away. When I picked it up, the case wasn’t even damaged and my phone is perfectly safe!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfecto

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox does it again with the security and covering for this IPhone 16 - the protection and texture combined are perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit and protection for the phone Also, included an offer for a free holster

    I would recommend this to a friend
  • Cons mentioned:
    Camera compatibility

    Rated 2 out of 5 stars

    Thin.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New case is very thin. Not near as robust and beefy as the otter box defender of the past. Camera lenses practically sit flush with outside of case so finger prints all over lens from talking on phone all the time resulting in blurry pictures. Cutout for camera is odd. Side zoom doesn’t work to often on iPhone anyways. Would have liked a simple button push and forget about the slide zoom on button with finger.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid frame. Textured back that holds to surfaces, versus other smooth-backed cases. Huge selling point for me.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super protective and has great grip the waterproof plug protector is awesome too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case. Poor charging port connection.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Only thing I don’t like is the cover for the charger port. Every one I’ve ever had tears where the cover meets the case. Otherwise - great case.

    I would recommend this to a friend