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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 180 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell's excellent protection and secure grip, praising its rugged durability and compatibility with MagSafe. Many appreciate the case's texture and how well it fits the iPhone 16 Pro. However, some customers expressed dissatisfaction with aspects of the case's design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 180 reviews
  • Rated 1 out of 5 stars

    Cutout is a deal breaker.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cut out is horrible, I will be returning this case. I've been with otterbox for the past 15 years, will have to look elsewhere. The cut out makes the case feel every uneven and the magsafe outline in the back is sloppy. I love the addition of magsafe but the outline in the back needs to be cleaner or be removed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the new Defender Pro Series. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always high quality. I have bought cheaper cases in the past, and they tend to break or chip. These last much longer and are worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Got it for my husband and has been working great even when he is out training !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great case. But I wish the slot for the charging cord was open. I’m worried that it will wear out and break off with time Appreciate Ty helping to set it up for me. Great service from Ty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, it’s a little heavy but it will protect my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and easy to put on, wish it came in more colors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    would have been.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as usual ,otter box is solid protection ,for your i phone. my rating would be five stars, but for two things, no screen protection, you have to buy one to put on the phone and a cut out on the side.which leaves ,open to damage

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super protective and has great grip the waterproof plug protector is awesome too

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good sturdy case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snug and no dust showing up in crevices, button cut out perfect

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otter box phone case is excellent as it provides great protection for my cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bruce A Martinez

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox wasn’t outstanding case it provided protection from falls good product

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box = iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case protects my IPhone without worrying about it breaking in my pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stay Prorected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have already dropped this product so many time and it looks like I just opened it. This new model of the case is slimmer but yet still rock solid. Pay the extra to get an Otterbox and stay protected

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband needed a case ASAP and it seemed near impossible to get a reliable case and thankfully Best Buy had one available for fast and easy pick up!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protective case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Love it! Looks good as well as protects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade. Love it, now I just have to learn how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone very strong easy to put on good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go to brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with Otterbox. Bought an off brand case similar to Otterbox Defender Series from Amazon for my IPhone 12 Pro, and the quality was no where comparable.

    I would recommend this to a friend
  • Cons mentioned:
    Case design

    Rated 1 out of 5 stars

    Does Not Protect Picture Button

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased an OtterBox Defender case for every iPhone I have ever owned, so when getting the new iPhone 16, I ordered this without thought. Upon installation, I was seriously skeptical of the HUGE inch gap left open for the new camera button but stuck with it anyway. The first drop of the phone I had, I shattered my tempered glass screen protector at that EXACT location. I then looked at other reviews on the OtterBox website and saw that the only response they gave to people on this design flaw was a copy/paste answer about how the "new notch does not diminish the drop protection of the case". If you drop this case on anything other than the world's flattest surface, you are for sure at risk. I feel very lucky that I did not majorly damage the phone, but I will not be risking it again. I am returning this case and opting for a competitor which protects the camera button area as well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Jason! While the original purchase placed fully met your needs, please contact our Customer Service Team with any product questions. OtterBox

  • Rated 5 out of 5 stars

    A nice safe case for iphone 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with this purchase. My new iPhone fits perfectly in this strong case.

    I would recommend this to a friend
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