Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 370 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 Pro Max is praised for its excellent protection, grip, fit, and build quality. Some customers have concerns regarding the case design, bulkiness, screen protector, and price. While many appreciate the feel and MagSafe compatibility, there are mixed opinions overall.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 370 reviews
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable phone case. Has good grip. Gives protection all around

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otterbox review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for my phone. Easy to grip and use

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Eh. Just okay and a terrible camera opening

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been an Otterbox Defender user since my iPhone 8 and always loved the products. This one falls flat. They seem to be the only company who didn't at least try to protect the camera button. Also, I have had it less than a year and the corners are already loosening. Like most companies lately, they seem to be going downhill. Saying that, it does offer good protection. While I can't say I love the case, it's okay. I recommend it to anyone who needs a good rugged case and hopefully won't drop it on the wide open camera button.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case.

      We're so sorry to hear about the trouble with your case! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. It's easy to handle and fits into the car phone holder.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product as it is an otter box. Fits the phone really well and no damage has occurred after dropping Phone several times

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Purchase again and again,!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Color highlights the Iphone. Plenty of protection from drops, bumps, and bangs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great strong case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits as should, prevents scratched and dents when dropped.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    The only Brand I trust to protect my phone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always owned OtterBox cases for my phones, because I needed Military Strength protection. I'm rough on my cellphones. I also love the fact that even though a belt clip did not come in the box with the case, they include a coupon for a free belt clip in the box, and it arrived within only a few days. The only reason I have dinged this case by one star is I was hoping they would provide more protection for the camera button on the side of the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case, fits and feels good on my iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slime and protective

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newer Otterbox cases are alot slimmer, they seem to also secure the phone better inside the shell. Hopefully protecting it from scuffing and scratching while inside. The case itself seems extremely durable, the magsafe works really well with also.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    True defender

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely top of the line. It protects your phone like no other.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy! I love how it covers the charging input. It does make the phone feel a bit heavy. Wish it would cover the camera button but it’s okay. The only thing I would change. There camera does have a border big enough so the camera doesn’t touch the table or where you set it.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Keep my phone safe.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service at Best Buy and this product. It's excellent. The pro defender it works very well. It's strong and sturdy and keeps my phone safe. Thank you I do recommend this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Box Review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box is my choice to protect my phone. Every phone I have purchased has been protected by an Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Deidre Buus

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this always have they protect the phone except for the glass which I have the the screen so it great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    great purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice protective case great fit great support fits easy in the pocket of your purse or pants pocket

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Otterbox

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, protects phone excellent, not too bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best cell phone protection!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect work phone protection! My job requires extra secure case for my Apple phone! Best Buy always has a solution to every problem!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects my phone and screen from drops and hitting the ground.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox Defender Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case and price. Even came with offer for a FREE holster/stand. True quality!!

    I would recommend this to a friend