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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 208 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Pro Hard Shell case's protection and how well it fits the iPhone 16 Pro Max. Many appreciate the MagSafe compatibility and the improved grip it provides. However, some customers expressed concerns about the case design, particularly around the camera button area, and a few mentioned that it adds some bulk to the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 200 reviews
  • Rated 5 out of 5 stars

    Super protection cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful product really protects great it’s your protecting my phone from being broke works great. I would recommend it to anyone top Brad number one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent phone cover

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case is ok but I dropped it once and kind of got scuffed. The side where the button on the bottom right is of the pro max isn’t covered which is why I gave it 4 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box Hard shell case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the phone like a glove. Very good. Only feature I'd like to have is a "cover" for the camera lens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not too tacky, just enough

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my OtterBox because I work outside and I’m not very nice to my phone. It’s not too bulky. It has just enough tackiness to stop it from sliding off everything but not to stick to anything. Great product. You should own one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds up perfectly at my granite job hasnt ripped or worn at all and my phone has been completely safe after being dropped and smashed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case, the phone might be the problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, unfortunately it has an opening on the front and I've already damaged the screen protector on my phone. May be more of a design flaw on apple's behalf since the opening has functionality/features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and durable. Only thing i did not like is the design for the camera button. It’s not protected and will have chances to get damage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ottee box defender pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality and very compact. Feels good in my hands and adda some nice weight to the phone. I like that the charging port has a cover to keep it clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is a great case. I just wanted a different color. I was able later to find the color I wanted. This case does an amazing job of protecting my iPhone 16pro Max. I do find it a little pricey. I live a very adventurous life and always on dirt bikes and camping. This definitely protects my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Otter Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment protects your phone no worries if you drop

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox definitely is a great update to protect my IPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection for IPhones!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using all the box cases for 15 more years and you just can’t beat them. Also, the warranty with these are awesome if something happens to your case, Otterbox will give you another one for 6.99.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love outbox, all of my phones have this case. Wouldn’t use anything else protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Case wish it has protection on the camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case for my phone is very well design and efforts perfectly on the new iPhone 16 Pro Max

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Proof Your Mobile Investment.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good shock & impact protection against drops. Has convenient Mag-Safe charging connectivity. The rubberized putter case provides secure grip. Great product that also offers free replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Hotter, Apple phone protector

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects your phone great. I have had my phone drop with no problems. Seems the phone never get a scratch

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case very slim for otter box case !! Mag safe works with case Would purchase again !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A Ridiculous Order

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is hard to review. The case is great-5 stars. However, Best Buy’s handling of it is a 0. I ordered it on Friday and was promised it on the next day. It never arrived. I called on Saturday and was promised that I would still get it on Saturday. Nope. Didn’t get it on Sunday either. I called and was hung up on, put on hold and left, I was refused when I requested to speak to a manager, and finally was told that they reordered and I would get it Monday. Nope. Finally got it on Tuesday. On Wednesday, Door Dash delivered another one. I called and was told that I could keep the second holster at no charge. The next day I got an email stating that I had to either return the second one or pay for it. I called again and they finally sent UPS to my house to pick up the second one. Best Buy and Door Dash both screwed this transaction royally. I was not surprised about Door Dash because they are terrible, but Best Buy is inexcusable.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the Defender Pro Series case. Should you experience any questions or needs as you enjoy this case, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit phone very well. Less bulky than other cases used in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Have dropped my phone a few times now on concrete and it is in great condition.

    I would recommend this to a friend
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