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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 80 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 for its protective qualities and high-quality construction. Many comments highlight the case's ability to safeguard the phone from damage. The durability and sturdiness of the product are also frequently praised. Overall, the feedback points to a reliable and protective case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 80 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Purchased on-line and Best Buy had ready in no time. Pick up was very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Better Model

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, better than its predecessor. More protective and in 3 pieces instead of 2. GREAT

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good solid case. The back is non slip easy to hold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protector

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you get a new phone you have to buy the best product to go with it and when i tell you that this is amazing for the new iPhone

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Wonderful product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very durable product. Just wasn't a fit for my 16+

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable the best case for my daughter she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and value. Great phone protection, highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. I have used Otterbox equipment for years.

    I would recommend this to a friend
  • Pros mentioned:
    Durability

    Rated 5 out of 5 stars

    Otterbox is the way to go

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case at a great price, very easy to put on, and reliable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old man tech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My sales person, Fred, was helpful and Knowledgeable! He’s a great employee.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product but it dose not protect the screen very good around the camera button

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect protector for my husband's iPhone 16. He is outdoors a lot and needs a good case for his phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box Protects

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Otterbox brand. Kept all of my phones safe from most damage for several years until the purchase of new devices. A little worried about the open part for the camera button. But still a good case overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to purchase online. Works as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy forever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy have Best products , best prices, and best quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter phone case for Iphone 16

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy. Comfortable to hold. Very happy with my purchase

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Otter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't come with holster, as previous models did and i had to order separately and Best Buy didn't have them in stock

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Not ideal for protection if you drop your phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the phone for 2 weeks already cracked screen protector twice we all know you cannot leave any screen or parts of the phone unprotected not a great design at all why leave the camera button exposed ?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Our newly designed cases are fully compatible with the iPhone 16’s innovative camera control button, ensuring seamless functionality and style. After thorough testing, our engineering team confirmed that the updated notch design maintains the same high level of drop protection you expect from us.
      If you have any questions or need assistance, our Customer Service Team is available via chat and happy to help! OtterBox

  • Rated 3 out of 5 stars

    Rotten Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new iPhone 16 two days ago, and went to Best Buy to buy an Otterbox for it. I typically carry my phone clipped to my belt in an Otterbox. Both the salesperson and the instructions said that it didn’t come with a belt clip, but I could easily get a free belt clip sent to me by Otterbox if I would simply scan a QR code, put in a numerical Promo Code that was included in the package, and request the free belt clip. When I got home, I scanned the QR code, and it took me to an Otterbox website that said the belt clip is “out of stock”. Instead of allowing me to place an order for when it would be “in stock”, it said to return to the site in the future to check to see if is available. I’m expected to waste my time and effort returning to the site to see if and when the clip becomes “in stock”, and if and when THAT day comes, they will give me the privilege of placing my order THEN. Since the belt clip should be far easier to manufacture than the Otterbox itself, I would think that keeping the belt clips in stock wouldn’t be much of a problem, but I suppose they don’t make any money sending out “free” belt clips, so they really could care less about their customers.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation OtterBox

  • Rated 2 out of 5 stars

    No protection around camera button

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this otterbox case because I wanted to protect the new phone we purchased for our son for Christmas. We knew that he would drop it so wanted to protect it the best we could. There is no protection in the indention where the camera button is - no thin piece of plastic or anything. Our son dropped the phone and that is exactly where the imps t was. Luckily we also had a screen protector which absorbed the impact and we only had to replace the screen protector and not the phone. Have since purchased a spec case because it does have some coverage over the camera button. Was really disappointed because I always felt otterbox provided total protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

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