Customer Ratings & Reviews
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- Model:
- 77-96020
- SKU:
- 6603263
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Defender Series Pro Hard Shell for MagSafe for Apple iPhone 16 for its protective qualities and high-quality construction. Many comments highlight the case's ability to safeguard the phone from damage. The durability and sturdiness of the product are also frequently praised. Overall, the feedback points to a reliable and protective case.
This summary was generated by AI based on customer reviews.
Otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't come with holster, as previous models did and i had to order separately and Best Buy didn't have them in stock
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .With our ongoing sustainability efforts, we have made the decision to remove holsters from the packaging. However, we still include a coupon code in every box to redeem for the Defender Holster accessory. If you need assistance with getting a holster, please contact our Customer Service Team via chat and we are happy to help with this!
Not ideal for protection if you drop your phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the phone for 2 weeks already cracked screen protector twice we all know you cannot leave any screen or parts of the phone unprotected not a great design at all why leave the camera button exposed ?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Our newly designed cases are fully compatible with the iPhone 16’s innovative camera control button, ensuring seamless functionality and style. After thorough testing, our engineering team confirmed that the updated notch design maintains the same high level of drop protection you expect from us.
If you have any questions or need assistance, our Customer Service Team is available via chat and happy to help!
Rotten Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got a new iPhone 16 two days ago, and went to Best Buy to buy an Otterbox for it. I typically carry my phone clipped to my belt in an Otterbox. Both the salesperson and the instructions said that it didn’t come with a belt clip, but I could easily get a free belt clip sent to me by Otterbox if I would simply scan a QR code, put in a numerical Promo Code that was included in the package, and request the free belt clip. When I got home, I scanned the QR code, and it took me to an Otterbox website that said the belt clip is “out of stock”. Instead of allowing me to place an order for when it would be “in stock”, it said to return to the site in the future to check to see if is available. I’m expected to waste my time and effort returning to the site to see if and when the clip becomes “in stock”, and if and when THAT day comes, they will give me the privilege of placing my order THEN. Since the belt clip should be far easier to manufacture than the Otterbox itself, I would think that keeping the belt clips in stock wouldn’t be much of a problem, but I suppose they don’t make any money sending out “free” belt clips, so they really could care less about their customers.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation
No protection around camera button
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this otterbox case because I wanted to protect the new phone we purchased for our son for Christmas. We knew that he would drop it so wanted to protect it the best we could. There is no protection in the indention where the camera button is - no thin piece of plastic or anything. Our son dropped the phone and that is exactly where the imps t was. Luckily we also had a screen protector which absorbed the impact and we only had to replace the screen protector and not the phone. Have since purchased a spec case because it does have some coverage over the camera button. Was really disappointed because I always felt otterbox provided total protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!