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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 1167 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra, particularly for its excellent protection and camera quality. Users find that the phone case offers a good fit and is easy to use, with some noting its sleek design and enhanced grip. However, some customers find the case a bit bulky and would like to see more color options, while others have concerns about the belt clip. A few customers feel the phone case is a little bit pricey.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,167 reviews
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that even tho its a rugged case it doesn’t make my phone much larger than it already is. Belt clips is a must for me also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it as a gift and she loves it! Wont stop going on about what a great phone it is

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cover, as expected very good quality, also had help from a nice young man that helped me put it together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera sound is loud i love that it comes with a pen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    As described for the most part

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen still cracked twice unfortunately would not recommend

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case. OtterBox

  • Rated 5 out of 5 stars

    Excellent Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good and security strong case i recommend for more customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Would highly recommend. It was worth the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my pick takes great pictures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my phone it does just about anything you really need to do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Clip

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clip part always will break a lot easier then the rest of the case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced an issue with your belt clip holster. We have a great warranty, so whenever you experience an issue with your case or your belt clip holster, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Pros mentioned:
    Camera quality, Fit, Grip

    Rated 5 out of 5 stars

    Strong Protection with a Solid, Secure Feel

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very pleased with the OtterBox Defender hardshell case for my Galaxy S23 Ultra. The case feels extremely durable and provides strong protection without feeling loose or flimsy. It fits the phone perfectly and gives me confidence that my device is well protected from drops and everyday wear. The raised edges help protect the screen and camera, and the buttons remain easy to press despite the heavy-duty design. I also appreciate the solid grip, which makes the phone easier to hold and less likely to slip out of my hand. Overall, this case delivers excellent protection and quality. It does exactly what it is designed to do, and I am very satisfied with how well it protects my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    This Case is a game changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Defender Pro Series for the Samsung Galaxy S23 Ultra is a game-changer. Its multi-layer defense system guarantees top-tier protection against drops and scratches, while maintaining the phone's sleek aesthetics. The slim design doesn't compromise on durability, and the textured grip ensures a secure hold. Installation is a breeze, and Otterbox's stellar customer support is an added bonus. In short, it's a five-star choice for safeguarding your device in style.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    True Device Safety

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid protection for my device. Second that ai have had for this S23 Ultra. Have dropped the phone more times than I can recall. Screen and phone have never been damaged! Otterbox Defender is Phenomenal

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A Bodyguard for My Phone

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t even consider buying a phone without this case. Phones are expensive, so protecting that investment is a must. This case gives me total peace of mind—because it’s not a matter of if I drop my phone, it’s when. With this case, my phone has a bodyguard protecting it from me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Otterbox Cases are Bullet-Proof choices!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Otterbox cell phone cases! They have protected my phones from cataclysmic drops several times and are easy to use - a bit bulky for pockets, but I use the belt clip so I always have the phone in handy reach. Great case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Phones Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox products for about 20 years to protect many different phones. Your cases have done an amazing job of protecting my devices through hundreds of fumbles, drops, and throws straight to the pavement. Thank you, OtterBox!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Cases Out There

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series is, hands down, the best case I've ever used. It provides excellent protection for my phone. However, the one area where it falls short is the lack of camera lens protection. It would be a truly perfect case if this was addressed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Grip, Protection

    Rated 5 out of 5 stars

    Satisfied Buyer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the king of phone cases, makes the phone easy to hold, excellent protection, and no problems with charging or using any of the controls. The case arrived on time, safe and secure, no problem whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best case on the market

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been using otterbox cases for 5 + years now. These cases look sleek, fit and feel amazong, and ive never had better ohine protection that what the otterbox defender offers.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Grip

    Rated 5 out of 5 stars

    Great case, instructions not so much.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had otterbox cases in the past for other phones I've owned and they are the best phone cases by far that i've ever used. I'm able to grip my phone and set it down without fear of it sliding or slipping away. The case is well made and works great. Now the bad, the instructions left a lot to be desired. Including just photos which actually didn't include all the info left me puzzling away with how to take apart the case. After a bit of experimenting, I was able to figure it out but really you should have someone review your instructions and make sure they are easy to follow and aren't missing steps. If your concerned about your phone, be it a S23 Ultra or what have you, Otterbox cases really work well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    The case that all others are judged by.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case and excellent fit. The case complments the phone by making it easier to pickup and yet doesn't add much bulk. You retain full function of all the edge controls on the S23 series. Most importantly it fully encases the phone and provides the best chance of protecting your screen from edge on impacts. There really isn't a reason why this isn't the base standard for a phone case and even less of reason why anyone wouldn't use a case of this protective level on their $1000+ phone.

    I would recommend this to a friend
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