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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 265 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the Defender Series Pro Hard Shell for Galaxy S25 Ultra as a reliable protector for their phones, appreciating its ability to safeguard against accidents and damage. However, some customers have expressed concerns about the case fit, describing it as difficult to put on and potentially too tight, even suggesting it could cause damage during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 265 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Costs a bit more, but worth every penny.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a cell phone due to another brand's case not preventing a cracked screen. This time went spent the few extra bucks for a better case. Since the purchase, the new phone was accidentally dropped but this case prevented any damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs an included holster

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item. I always buy the defender series for all my phones. I would give this item an excellent review but Otterbox stop including the holster which you can get for free if you scan the included card and will be shipped to you free. If you pay all this this money for a case the holster should already come with it like it used to. Now I have waited a week and still no holster.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    otter case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent case .easy to install. excellent grip to hold

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good solid protection, easy to hold onto!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Satisfied

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Grip In The Hands, Double-Layered For Extra Protection And Looks Nice To

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox Has Great Products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used OtterBox products with my last three phones. All have been protected and preserved over years. The cases are rugged and durable, easy to install, and with the added texture, keeps it in my hand in slippery conditions. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S25 Ultra: A Stunning Piece of Tech (With a

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Galaxy S25 Ultra for a little while now, and franchement, it’s a fantastic phone. The design is magnifique—sleek, solid, very haut de gamme with its titanium finish. The screen is just stunning: bright, ultra-fluid, perfect for watching films or scrolling. It’s super responsive too; I haven’t had any lag, even with heavy multitasking. The 200MP camera is impressive and really captures the moment with beautiful detail. The new AI tools are surprisingly helpful—like having a little assistant in your pocket. Of course, it’s not perfect. For a phone this premium, I expected faster charging—45W feels a bit behind when others are pushing 80 or 100W. And I’ve had a couple of petits bugs with screen rotation and gestures. Nothing dramatic, but noticeable when everything else is so smooth. Still, if you’re coming from an older model, this feels like a huge leap forward. The price is high, oui, but for what you get, it feels justified. C’est un vrai plaisir à utiliser au quotidien.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Good but costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, easy to install, and feels nice in my hand. No notes. Could be a bit cheaper though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    best cases ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several phones over the years and always used Otterbox cases. Even after driving over my last phone with a forklift the phone survived

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Big fan of Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this Otterbox smartphone cover for my Samsung S25 ultra, and I am very happy with my purchase. I dropped my phone several times and my cover held up very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Top notch protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection for heavy duty use. It works well in an industrial environment with lots of dust and held up to lots of drops.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 4 out of 5 stars

    Nice look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vey solid material, protects really well. Nice look.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    S25

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fit good protection and great warranty

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Rugged Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the type of phone case for my S22 Ultra. The phone appeared to have just been taken out of the box when I traded it in on my new phone. I expect the same high-quality protection from this phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I ONLY use OtterBox - Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - Defender is the most rugged and longest lasting case I've ever seen. I understand they do not come in pretty colors or designs, but they do come in the best protection for my phone. I owe it to myself to keep my phone as well protected as possible. That means "OtterBox - Defender Series Pro Hard Shell."

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Galaxy on Fire

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Galaxy S25 ever. Lightning speed internet, crystal clear videos and photos. Features pen and AI. Outstanding quality. Thanks BB.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Drops don't matter with this case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th or 5th of this same model that I have purchased. I will never use any other kind of phone case! Every phone I have had in them has been dropped multiple times and I've never had a broken phone, or even a broken screen cover!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Samsung 25 Ultra Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek & not to bulky but still gets the job done. Its has great grip on it which is a big selling point for me. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for your phone. Stylish and protective. I paid too much for my phone to not have a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Phone Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You do not how many times I've dropped my phone, and because of this case it has never been damaged. The only drawback is the top right corner keeps popping off in my pocket but that's a small thing.

    I would recommend this to a friend
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