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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 332 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the Defender Series Pro Hard Shell for Samsung Galaxy S25 Ultra, highlighting its excellent protection against drops, comfortable grip, and robust build quality. Users appreciate the snug fit and smooth texture of the case. Some customers feel it is bulky and a few were disappointed by the lack of a carrying clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 332 reviews
  • Rated 4 out of 5 stars

    Needs an included holster

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item. I always buy the defender series for all my phones. I would give this item an excellent review but Otterbox stop including the holster which you can get for free if you scan the included card and will be shipped to you free. If you pay all this this money for a case the holster should already come with it like it used to. Now I have waited a week and still no holster.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for the money for any phone. Bar none best prote

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Very good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cases as far as protection. Probably the best, I just wish it would be less bulky, and somehow looked better. It feels like a tank of cases. You can feel the protection when you hold it. It feels like it wants to hold on to your hand. If you get the case and the holster you could probably trow your phone and nothing would happen to it.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good its a glod case and does protect the phone properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox doe Samsung S25 Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fully satisfied with this case. This is the best choice

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Satisfied

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Grip In The Hands, Double-Layered For Extra Protection And Looks Nice To

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Installation

    Rated 5 out of 5 stars

    otter case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent case .easy to install. excellent grip to hold

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a trucker i've always relied on Otter Boxes to keep my phone safe. I have dropped them numerous times getting in and out of the truck but have never had an issue because of my OB.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides good solid protection, easy to hold onto!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Costs a bit more, but worth every penny.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace a cell phone due to another brand's case not preventing a cracked screen. This time went spent the few extra bucks for a better case. Since the purchase, the new phone was accidentally dropped but this case prevented any damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is a must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband works and is hard on his stuff, so purchasing an otter box put me at ease to know his phone is protected. We have purchased otter box before for a previous phone and it was amazing. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Pricey but well investment for your ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim not that heavy protects well the cell phone. Fits perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    S25

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fit good protection and great warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strongest protector ever seen in the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a roofer, working in construction, without this case, my phone would have been broke already, it fell down from a roof a few stories high, i picked it up.I was amazed by this phone case, not just it protected the phone, but even the protector itself didn't got a scratch!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is solid and works well protecting my new phone. Would choose any other case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid purchase for my phone!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultimately ended up going with otter box for my S25 ultra because I was able to use it with the camera lens covers. Kinda a big deal if you want to protect your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A force field for your phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put these on all our phones and about every other gadget I need protected. This product has endured years of drop tests onto concrete, from my truck cab, from a ladder, and down stairs. Should be called armor

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great Case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build. Easy to get on and off. Thing is like iron.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I ONLY use OtterBox - Defender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox - Defender is the most rugged and longest lasting case I've ever seen. I understand they do not come in pretty colors or designs, but they do come in the best protection for my phone. I owe it to myself to keep my phone as well protected as possible. That means "OtterBox - Defender Series Pro Hard Shell."

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeos my ohine safe. Have dropped it a few times and ohone is still good as new.

    I would recommend this to a friend
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