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Customer reviews

Rating 4.8 out of 5 stars with 1316 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,316 reviews
  • Rated 5 out of 5 stars

    Saved My Phone From Trauma

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    Posted .

    I’ve always had otterbox products for the just in case moments. I was exhausted enough today to finally put my paranoia of “just in case” to the test. Stopped to get gas. Left my phone on top of the car. Drove to the bookstore. Shopped. Realized I didn’t have my phone and thought I left it at work (for about 2 minutes) before I remembered I used the phone before pumping the gas. Almost went had a heart attack when I found out the big noise I heard earlier was the phone sliding off the car. Drove back down Germantown Parkway slowly looking for the phone on the ground. Found it face down at an intersection I turned at earlier. The case looked so bad that I just knew my phone was dead & gone. MIRACULOUSLY there is not a scratch on this phone. You can’t even tell the phone was run over like a hundred times!!! All hail otterbox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection from screen breaks

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    Posted .

    I have owned an iPhone from as long as I can remember. Until the past two years, I never broke my screen. That said, I have broken my screen 4 times in the past two years. Maybe the bigger phones are cumbersome? Enter the Defender Pro Case. Major protection for a device I use everyday. While I don't use the clip function on my belt, it does protect the screen from drops. Most of these that caused breaks was from my dashboard Pop Socket not holding onto my iPhone Xs Max if I breaked quickly. The phone would fall onto my hard hand break, hit the screen and crack. This device protects against breaks when/if falling. The only challenge I had, was the Pop Socket wouldn't adhere to the silicone backing of this case to allow me to place on my dash (again, yes). Thankfully, Gorilla Glue solved that. Pop Socket successfully adhered to back, hard cover on front, and phone is ready on dash if needed. Perfect for me to break my screen breaking streak.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then I thought

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    Posted .

    Never was a big fan of the otter box because it was to big and bulky. But I was completely surprised how far the product has come, they thought about everything with the iPhone, the back panel has a cushion to protect the glass in the back... every little detail was well thought of and I’ll be a fan from now on. I just don’t use the belt clip.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice case for XS max

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    Posted .

    Very happy with my defender pro from otter box made for the new iPhone XS max. Fits perfect with the belkin glass screen protector that apple installs at their Apple stores. Perfect fitment around the screen and excellent grip. Would recommend with the quickness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .

    5 Stars strong durable case would recommend to family And friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Defender Ever!

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    Posted .

    I have always been a fan of Otterbox Defenders and I have used them on nearly every iPhone I have owned since the iPhone 4. The Defender case for the iPhone X had some issues, mainly it would make noise when holding the phone, or pressing buttons (like plastic rubbing and squeaking). I chose not to use that case because of those issues. Thankfully, Otterbox improved the quality of this Defender Pro case and it feels great on my phone and in my hand. No squeaking or rubbing sounds so far. It fits very solidly and the rubber is nice and tight as compared to some previous generations. The power button requires almost no force to push, which is great, but the volume buttons will take some time to break in. ***A large amount of the negative reviews for this case are from those who don't seem to understand that this case is LARGE, it is large so that it can protect your $1100-1500 phone. Also, a lot of negative reviews call out Otterbox for not including a built in screen protector as they did on some of the previous generations, I am glad they did remove those cheap plastic protectors from their cases. Dirt and dust would always get trapped behind them and end up scratching the screen.*** Some people need to understand this case is meant to protect your phone from drops, NOT water or debris. If you need a built in screen protector, water protection and debris protection, get a Lifeproof FRE' case, not a Defender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Case and Attractive

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    Posted .

    This phone case does make your already iPhone Xs Max even MORE max in size. But if you like the screen real estate afforded by bigger phones it won't phase you. It's very rugged and consists of an inner two-piece snapping case that fits over your phone (don't try to force your phone in the new case or you'll break your phone and/or the case, because it's not designed that way - pull the rubber outer protector off and then unsnap the inner case) and a rubber outer piece that surrounds the inner case. The holster that comes with it works well, but it can rotate easy and it doesn't quite always stay on your belt (there is a bottom plastic hook that catches the bottom of your belt) - just beware. Overall, I like the phone case and was only going to use it temporarily until Tech 21 came out with the EVO Wallet. However, I like this one enough that I might just forget any other cases. Great case and you won't be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .

    I have been using this case for a couple of weeks and I'm definitely satisfied. One thing that is bittersweet is that case totally engulfs the phone which is great for protection but at the same no one gets to admire the beauty of the phone. New phone straight out of box into the case. One thing I dislike is that if the case is facing vertical which is more comfortable for me, your body is constantly hitting the side buttons especially getting in and out of car so it is activating Siri accidentally. Not a major hassle but can be a bit annoying. Other than, the case is great. The case seems sturdy. It clips the phone well. It is easy to attach and detach the phone from the clip. The clip works well with belts and Jean's not so much with sweatpants but it does the job. Overall, it's a bit pricey definitely worth the money especially if you can avoid repair costs from accidents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter protection

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    Posted .
    Owned for 3 months when reviewed.

    The best Insurance for your new or used device. We Always purchase a new Otterbox when we purchase a new phone. Put our phone in the Otterbox immediately. Otterbox offers protection if phone gets accidentally dropped, wet or bumped. Case encloses the entire phone. (Screen protector separate). Case does add bulk to the phone so it won’t necessarily fit in your pocket. Comes with belt clip. When we sell or trade in a phone, it looks like it is in excellent mint condition when removed from case. This increases the phones value. Pricier than other decorative phone shells or cases and must be installed in a specific manner. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    (Almost) Bulletproof!

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    Posted .
    Owned for 1 year when reviewed.

    I've dropped an iPhone onto concrete floors from 6 feet, and the iPhone survived. That was a 6. I've had OtterBox Defender cases ever since. (One drop cracked the plastic inner case, but the iPhone survived intact. I nearly needed CPR, until I picked it up, and it was unscathed) On some I've had to pull the plastic off of the home button cover, but on the XS Max, there is no home button. These are heavy cases, so if you are looking for a light case, this isn't it, but looking for a case that is incredibly durable, Get This Case! I just wish OtterBox would bling them up a little. They did have different colors at one point, but you had to direct order them. I'd buy a Star Wars Defender case, but they haven't gone that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome OtterBox Phone Case

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    Posted .
    Owned for 1.5 years when reviewed.

    Both me and my wife use OtterBox Phone covers. I use the model compatible with my Note 9 and she uses the model compatible with XS Max. My wife has been using this product for 2 years now and I can vouch for the quality of the product with absolute certainty. Her phone has fallen down a few times and there has never been any damage or scratch on the phone. After using the products for 2 years now the case is showing some wear and tear - the flap covering the charging port has been detached. But I would definitely recommend this product and will purchase a new one in case she ever happens to need a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Than Pursuit Series IMO

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    Posted .

    Basically the same size as Pursuit series case. The Defender has a slip cover over the entirety of the case, as opposed to just on the edges. I actually bought the Pursuit XS Max, and returned it for the Defender for one sole reason: the Pursuit case is too slippery. In their effort to make it thinner, the Pursuit is not entirely covered by the slip cover, and therefore is mostly just a shell casing. Slides right off my lap in the car, which is really fun when you’re driving. TL;DR: Defender over Pursuit series.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects my investment. What a relief!

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    Posted .
    Owned for 2 weeks when reviewed.

    This phone case by Otter is the only case I would ever rely on to protect my phone. With the iPhone 11 Pro Max being so expensive spending a little more for the Otterbox was no issue at all. This case is guaranteed to protect my phone from any damage whether it be a fall, dusty and dirty conditions, water including full submersion, and even just being in my jean pockets along with any loose change or car keys that I have. It’s perfect for me and I’m confident you’ll think so too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dads rejoice

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    Posted .
    Owned for less than 1 week when reviewed.

    My dad bod has never looked better after strapping this bad boy around my waist. Complements have flowed about how my phone is safe and secure between Home Depot runs, mowing the lawn and grilling mean beef sliders and ice cold beers at College Football tailgates. Instant phone access while leaving both hands free? Sign me up. Certainly not stylish, but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - Defender - Only solution for teen

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    Posted .
    Owned for 6 months when reviewed.

    I bought the OtterBox Defender for my daughter's iPhone. The iPhone is an expensive investment that goes everywhere with her and needs the best protection. Through out the years my children's iPhones have always been in OtterBox Defenders. I have never had any problems. Phones have been dropped while riding bikes; dropped while jogging; fell to ground when left on roof of car; thrown by angry boyfriends, etc. iPhone never harmed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “It’s the latest iPhone of course!”

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    Posted .
    Owned for 3 weeks when reviewed.

    I’ve been with iPhone since the 2nd generations on up. Never owned the 7 & 8 cause the 6 plus to me was the breaking ground of improvement. The reason why I’ve gotten the max was due to my iPhone 6+ was having issues. Never had a problem with the 6 until I downloaded the latest software update. The upgrade was killing my phone so I decided to get the max. The max is a great phone never regret for buying it. I took my 6 to an apple store in Georgia and all they did was change the battery. My 6 is up and running. Now I’m stuck with a max. Great phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection!

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    Posted .
    Owned for 1 year when reviewed.

    The reason why OtterBox is so popular is because they are simply the best when it comes to phone protection. I cannot tell you how many times I have accidentally dropped my phone and no damage. This is my 2nd case for my second phone. I did have to get a replacement for my 1st otterbox and it’s true, they replace for free. Just go online, enter your info, and pay for shipping. (I wish you didn’t have to pay for shipping.) I am a loyal customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome as always

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    Posted .

    I have protected all of my mobile phones with OtterBoxes and they are in my opinion the best. Let me say that even an OtterBox can only protect your phone from so much. Their will always be that one accident that it will not survive and that happened to my last phone. OtterBoxes do not protect your phone from VERY high drops. Even they list the limitations of the drop heights. That said, they are still the best (In my opinion). I will still protect ALL of my mobile phones with OtterBox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STUPID OR SMART

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    Posted .
    Owned for 1 month when reviewed.

    Come on, you know it’s only a matter of time when you are in a hurry and suddenly your phone launches from your hand and you watch it hit the ground before you can stop the madness. Yep, that’s me and now I will ALWAYS PROTECT MY INVESTMENT with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a beast of a case

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    Posted .

    Another with a smart phone is probably familiar with the Otter Box Defender series as they are typically one of the few options for a case for any new model phone. I can say that this is the highest level of protection you can get, but it is bulky like it as well. Overall it is great, but with the new iPhone it cannot protect the screen anymore since the entire front is a screen, so be aware that it cannot protect against drops that are screen down. The white and blue color combo is great and makes it easier to spot when you set it down than the black case traditionally is.

    I would recommend this to a friend