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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 325 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the great protection and fit this Defender Series Pro Tablet Case offers for their Apple iPads. Many appreciate the case's design, but some find the stand difficult to use and are disappointed by the lack of a screen protector. Concerns have also been raised regarding the case's durability and price point. While some find it bulky and heavy, others believe the protection justifies the cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 325 reviews
  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Defender Ipad Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Defender Series Pro Case for the Apple iPad (A16) offers robust protection tailored for users seeking durability and functionality. With a 4.3 out of 5-star rating from over 200 Best Buy reviewers, it stands out as a reliable choice for safeguarding your device.​ Protection & Durability Designed to withstand drops and impacts, the Defender Series Pro features a multi-layer construction that includes a soft inner slipcover, a hard outer shell, and a built-in stand. Users frequently commend its protective capabilities, noting that it offers peace of mind, especially for families with children or those who use their iPads in active environments. One reviewer mentioned, "This is a very sturdy case… the protection this case gives is top notch." ​ Best Buy Design & Build The case's design is both rugged and functional. It includes a built-in stand that allows for hands-free viewing, which many users find convenient. However, some reviewers have pointed out that the stand can be stiff and challenging to adjust. Additionally, while the case is bulkier than slimmer alternatives, it is praised for its solid build quality. ​ Best Buy Considerations Weight & Bulk: The Defender Series Pro is heavier and bulkier than many other cases, which might be a drawback for users seeking a lightweight option.​ Screen Protection: Unlike its predecessor, the Defender Series Pro does not include a built-in screen protector. OtterBox has redesigned this series to provide the same level of drop protection without the integrated screen cover. Users are encouraged to use separate screen protectors like Alpha Glass or Amplify for enhanced protection. ​ Stand Durability: Some users have reported issues with the stand mechanism, including difficulty in adjusting and occasional breakage. While OtterBox offers a 7-year warranty, some customers have expressed concerns about the stand's longevity. ​ Best Buy Value Priced at $89.95, the Defender Series Pro is on the higher end of the market. While many users find the investment worthwhile for the protection it offers, others feel the cost is steep, especially considering the absence of a built-in screen protector. ​ Best Buy The OtterBox Defender Series Pro Case for the iPad (A16) is ideal for users prioritizing rugged protection and durability. Its sturdy construction and functional design make it a reliable choice for those who need a case that can withstand daily wear and tear. However, potential buyers should consider the additional cost of a separate screen protector and be aware of the case's bulkier profile.​

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy cover, seems to do the job protecting the iPad. Really like that the cover can be used as a stand. Also loved the color. It can be challenging installing but is doable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Stand, Weight

    Rated 5 out of 5 stars

    OutterBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cover but a bit bulky and heavy. It offers excellent protection but at a steep price! Also includes a cover with a built in stand. Cover is pretty useless and hard to adjust when open.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Otterbox I purchased for my new iPad. It’s very comfortable when holding my iPad and is great for setting it up on a desk or table to watch. Hopefully I won’t ever have to learn how well it protects my iPad if I were to drop it. Lol But I feel like if I did drop my tablet it would be better protected by the Otterbox than several of the other covers I looked at.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Stand, Weight

    Rated 2 out of 5 stars

    Didn’t last a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only reason I gave it a 2 out of 5 stars is because it fits the iPad. Otherwise, it’s bulky, heavy, the flip out stand gets stuck and with in a month broke. The stylus holder is great but what’s the point when it doesn’t charge. I would not recommend it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      That's quite a list of things you're not super fond of with the Defender Series Pro tablet case, and we're sorry that you've had a lackluster experience thus far. We'll certainly pass this feedback along to our quality and design teams for them to noodle on, but in the meantime, we'd be more than happy to help get you set up with a brand-new warranty replacement to address the damaged stand.

      Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iPad 10th generation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tablet easy to use. I highly recommend. It’s decent size. The screen is big, which is nice to see easier. It runs super fast and was super easy to set up. The picture in and the sound quality are very good. The battery life is excellent. Well worth my money .

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Life saver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how well it protects your device but it also looks sleek, not cheap & bulky looking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Active Trader

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I am very active on my I pad daily. This case has provided me with the protection of a very busy person I am. Sure don’t mean to drop it bump it but happens daily. It takes a continuous beating with no lost or downtime.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice and sturdy but pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this outter box has the clip on the back for watching tv. Nice and firm. Kinda pricey to be honest but it’s worth it to me. I won’t have to buy another case unless I want one that covers the face specifically. Other than that I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit pricey for a case but the quality is definitely worth it in my opinion. I like that it has the stand option, and use it all the time! I also like that the stand part has a holder for the Apple Pencil.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, very durable, and you can tell its quality!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my husband for Christmas he really likes it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, super durable and made with quality!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 4 out of 5 stars

    OtterBox iPad 10th Gen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and fits the product perfectly. OtterBox hits it out of the park

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Sturdy and so far so good vs the 2 year old

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will see how it fares versus the little one over time. I do like the included stand on the hard plastic “cover”. Which I might add was a bit misleading when purchased, as it was described as a screen protector, just not one you can have in place while using the tablet. Which led to my last minute purchase of a subpar product that broke during installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A16 ipad defender case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't have a hole for the camera. Unable to use back camera when cover is on. Other then that works great!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Real Protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very sturdy case… the protection this case give is top notch.. i let my kids play with it with no worries… very good product for a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Otterbox from Best Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is extremely sturdy and very well produced. I enjoy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best mobile devices protection!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the trusted brand ever for me, and wit lifetime warranty!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPad 10th otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It is slim and extremely protective! I recommend it!

    I would recommend this to a friend
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