Customer Ratings & Reviews
- Model:
- 77-93294
- SKU:
- 6548613
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers enjoy the protection the Defender Series Pro XT Hard Shell offers for their iPhones. They appreciate its strong build and sleek design that showcases the original color of the phone. The case is also easy to install and provides a comfortable grip.
This summary was generated by AI based on customer reviews.
Phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case fits perfectly on iPhone 15 plus as well
I would recommend this to a friendRecommended
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable Highly recommended Excellent fit
I would recommend this to a friendBad product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a cellphone case at the Anchorage, Alaska Branch. My mistakes was not opening the box until I got home which is 3 hours drive. When opened the box found out that its probably a returned and was just put back in the shelves. Of course called customer service and the agent said there is no way they can credit me or send a label due to store policy that you have to returned it to the location. Explained my situation that I’m I am 178 miles away from bestbuy and he said sorry but I cannot do anything and I only have till May 11th to return. I am not going back anytime soon. Trying to call the Anchorage Branch but customer service there, just pick up the phone and hang up. Been a member and card holder for a long time and was so disappointed, very very BAD CUSTOMER SERVICE.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue. While we are confident that the original place of purchase will be able to assist, please know that once you are enjoying the case that you need, you are welcome to reach out to our CS Team by phone or via chat anytime, as we are always happy to assist.
cooperdooper
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not played with all the features as of yet. But was disappointed in the color blue. It was not the color I expected--it appears to be a white=ish gray.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced disappointment with the color of the case. Dark Side is intended to be a Clear/Black color scheme in the Defender XT Series case. If our Customer Service Team may assist, please give us a call at 1-855-688-7269 and we are happy to help!
Poor camera protection
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case does not protect the camera's as well as other Otterbox cases. Had to replace twice due to cracked cameras and back of phone within 3 months. Would not recommend this case. The rectangular piece on back constantly falls off too.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Todd! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
OtterBox case.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic clear part of the shell has come loose. The rest of the shell has held up well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jessica! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation as we have a great warrarnty!
- Cons mentioned:Fit issue
Doesn’t Fit IPhone 15 Plus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fit the Apple IPhone 15 Plus like it says.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Danie! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Its an okay case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it wouid be better but the case isnt meant for taking hits. The moment my phone fell off my desk, the case broke and the back of the phone cracked too. I love the idea behind the case but it is not ready
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Mr. Doug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not protect the complete phone, only the back and edges, leaving the screen completely unprotected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Mr. Doug! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs.
Hate it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was the wrong order but the quality was still lacking
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alphonso! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Design
Sleek and sturdy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this sleek case. Prefer it to the case I had on my 8 Plus, which had a plastic face over the screen. I like having access to the glass while still protecting the phone.
I would recommend this to a friend - Pros mentioned:Easy to install
iPhone pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and it easy to put together also worth the fall risk
I would recommend this to a friend OtterBox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cover has made it very easy to hold my phone in my hand, it also holds my phone tight in the cover. Most covers are very smooth which makes them to easy to slip out of your hand.
I would recommend this to a friend
What experts are saying
