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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers commend the Defender Series Pro XT Hard Shell for MagSafe for Apple iPhone 16 Pro for its excellent protection, build quality, and snug fit. Users appreciate the good grip and overall appearance of the case, as well as its flawless MagSafe compatibility. Some customers wished for a built-in screen protector, while others found the bulk to be less than previous versions. Overall, the case is well-received for its protective features and design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-102 of 102 reviews
  • Rated 1 out of 5 stars

    iPhone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very happy with the quality when I tried to talk to people they couldn’t hear me because of the way the case is made how do use speakerphone or earbuds to talk? Very disappointed with this purchase.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Hate IT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really do not like the case. I have dropped my phone a few times and each time I drop it, my screen protector breaks. I’ve had to replace the screen protector 3 times. If I had not had one, my actual screen would be broken and I have a new phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are happy to hear that your device is being protected properly. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox