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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 109 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109 reviews
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. I buy it for every phone I have had. Only dislike about this one specifically would be the lack of the camera control cover. Otherwise I love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love iPhones what can I say! Nice camera, this is my 4th iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok fantastic case I love it a lot right size. Just make sure you use the screen protector but if you can’t get it right away, you’re OK. Make sure that you use your free clip option for phone with the code whenever you open the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very solid case. I have always loved otterbox cases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case I would purchase again. Has held up pretty good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and not to bulky. Enough to withhold a daily drops.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Otterbox dropped the ball on this case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a 10+ year user of Otterbox Defender series cases, spanning many iPhone models. The defender for my 16 pro let mer down in 2 ways. 1... The exposed part of the right edge left the screen protector vunerable and I had to have 2 of them replaced because of that reason inside of 2 months. Geek squad folks tell me there is a lot of problems with that exposed edge and screen protectors. 2... MagSafe charging quit working through the case within 3 weeks. Took me a while t figure out what was going on, but it worked fine when the case was off. Perhaps the construction material is either 2 thick, or made of some material that is not compatible with MagSafe. Best Buy made things right with me, and after a lot of looking around on the shelves I settled on a Casetify case. A little more money, but it protects the screen edge all the way around. I feel that is important.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case. We have an amazing warranty and our Customer Service team is always happy to troubleshoot, so please feel free to reach out with any questions or issues! OtterBox

  • Rated 4 out of 5 stars

    Why

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects the camera lens. It was recommended to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is by far the best case. I’ve dropped the phone several times and I always pick it up with confidence that it’s not broken.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter Box for 16 Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid product. The only thing that seems off is the side area where the button for the camera is.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Clear otter box for iPhone 16 Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a hard time getting it to work on wireless charges

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. I would use it again when I upgrade my iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and my kid loves it. He is very tought with his phone and this case is working well for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox MagSafe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it! I am a fan of OtterBox products. They are great. Love that this case is clear and MagSafe. Feels good in my hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case wanted the clear color to see my phones color and it’s sick

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No camera cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Return product. It is missing a cover for the camera button on the right hand side. The button is exposed and so is the side of the phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for taking care of a return/exchange of your new product at the original place of purchase. If you have additional questions or any warranty needs with which we may assist, please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Otterbox defender is a great case with a lifetime warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is as advertised, no problems with the phone case so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 16 pro mask

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case needed it asap and Best Buy had it in stock

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No edge protection where camera button is

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars I would. Didn’t think about the section on this case that is cut out for the camera button. It exposes the edge of the screen and have already cracked three screen prootectors right where the edge is exposed. Terrible design!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Defender Pro XT Series. We have taken your feedback to the company for future consideration. Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

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