Customer Ratings & Reviews
- Model:
- 77-96101
- SKU:
- 6589190
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the Defender Series Pro XT Hard Shell's protection, fit, sturdiness, and style, citing its robust protection and snug fit as highlights. However, some customers expressed concerns regarding the case design, particularly the camera cutout, which they felt left parts of the phone vulnerable. A few also mentioned issues with the case's bulk and the MagSafe functionality. Overall, the positive feedback on protection and fit outweighs the negative comments about design flaws.
This summary was generated by AI based on customer reviews.
Otter Box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good just wish OtterBox didn’t do that big side cut out
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Plastic gets smudgy and greasy very easily. Wouldn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic gets smudgy and greasy very easily. Wouldn't reccomend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
not a fan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back is slippery. Scratches easily. Hard to hold with cut out on the side. Not sure if another case would have such a large cut out.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Pass- gap in coverage and protection on edge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More than likely, it will be the edge or corner of your phone that will hit the ground first…. The gap in coverage on the edge is a flaw in the manufacturer’s design. Exposes your screen edge and frame to damage. I know with my luck, it wouldn’t survive.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Phone case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good case. The cut out for the camera is the weak point on the screen. I've broken 4 screen protectors due to this
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Richard! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our Customer Service Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
It's ok just not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of the cut out in side which is not needed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated. Please give our CS Team a call, or reach out to us via chat, and we are happy to help with any other questions or concerns you may have.
Not what I expected from an otter box product.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke a plastic piece the first week I purchased it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We're so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this case for maybe a month and there is a design flaw and it needs to be redesigned. The case wants to come off to easy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Do not buy this iPhone!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case! The case offers no protection for the iPhone because of the side button area. Best Buy was great to exchange it for a much more protective case, which I’ve already reviewed. Thank!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear this specific case was not the perfect fit for you. If our Customer Service Team may assist with any questions or help you find a case more to your liking, please reach out as we are always happy to help!
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible I do not recommend this product at all. Get a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Mr alexander
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was nice and simple.It was easy to use and fix as well
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback! We are always trying to make our warranty process as simple as possible and are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
- Pros mentioned:Grip, Protection
Great Case With Excellent Protection .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy when the case, seems to provide great protection and I like the material around the edges which provides a great non slippery grip. Those complaining about the camera control cut out on the side just exactly what with you expect them to do? Yiu can only provide so much protection, that's what the AppleCare is for.
I would recommend this to a friend - Pros mentioned:Build quality, Protection
iPhone 16 pro max
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greta case I like how it protects my iPhone and the design of the case also feels very high-quality
I would recommend this to a friend - Pros mentioned:Grip
16 pro max xt case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the outer box xt 15 pro max now I got the 16 pro max excellent case nice grip strong magnets
I would recommend this to a friend Worst Case! I loved it for previous models...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is awful, I hate the space for the new camera button. Also it seems that the magsafe part is not aligned with the charger because it did not charge at all last night! Also, I cannot believe that Otterbox, produced the Lumina and Figura models that sell at Apple Store, and they did not use the same type of camera button coverage... I had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! The new and improved design works seamlessly with Apple's new camera control button on the Apple iPhone 16 line of our cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case, we also re-engineered these cases to be Drop+ 7x rated up from Drop+ 4x rated on previous versions.
Screen cracked very first day buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a screen protector on my new iphone 16 pro max and this otter box case the first day . The same day the screen protector cracked right where the big camera button gap is . I dont recommend for anyone this poor case design.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you experienced a broken screen protector. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!