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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 230 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Pro XT Hard Shell's protection, fit, sturdiness, and style, citing its robust protection and snug fit as highlights. However, some customers expressed concerns regarding the case design, particularly the camera cutout, which they felt left parts of the phone vulnerable. A few also mentioned issues with the case's bulk and the MagSafe functionality. Overall, the positive feedback on protection and fit outweighs the negative comments about design flaws.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 230 reviews
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really solid case. I always drop my phone and this phone case has protected my phone from every time it has slipped out of my hand. Otterbox always has great cases and this is one of them. I recommend to anyone who has a iPhone 16 Pro Max.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Good but bulky.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case, I'm sure it would protect the phone from pretty much anything, but for me it is just too bulky. Doesn't fit my car charging pad, and feels like I'm carrying 2 phones in my pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Quality case for a clumsy guy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of this case. My phone has been saved by a couple of unfortunate tumbles because of it, and the case shows little signs of damage despite the abuse.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    I always keep an otterbox on my phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Until now I’ve always gotten the commuter case. I’ve never had a phone break in these great cases. This one seems lighter and of course the clear backing is different for easier magnetic charging. The phone fits tight and feels very secure with all edges covered. A bonus perk I didn’t know when buying it was they offer you a free belt clip case after purchase. Just scan the QR code and shipping was completely free. Great bonus for a great case. 100% best case for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Grip

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price & good quality for a case. Easy to handle and doesn't scratch easy

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Camera cutout

    Rated 5 out of 5 stars

    One of my favorite iphone cases

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case isn’t too bulky but not so thin that it wont protect the phone. The camera cutout makes me a little nervouse as it leaves part of the phone exposed however it has ease of acces for the button. Price is reasonable too.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Couldn’t ask for much more!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last one was Gmail good I had to get another one when I upgraded iPhone! Great protection, added grip, MagSafe compatibility, and style without losing your phones identity!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otterbox is great armor for your phone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox always builds a tough rugged case. I have never had a phone break while using an OtterBox. I have dropped and thrown my phones and never had a dint, ding, or break on the phone. I've dropped my phone on the edge of a stair from about 5 feet away and my phone was safe. The only issue I have with this cases design is the unprotected camera button on the side. It does leave the phone unprotected on the edge where that button resides. Outside of that it is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Good protection and easy to hold. Provides better handling.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I asked an employee which case is better and he suggested this case. I love it! I have not cracked my phone. This is totally worth the money, I did get it on sale too so that’s another win. You won’t regret buying this.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Definitely recommend it has kept our phones safe and fits good.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great protection is great and the quality is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Camera cutout

    Rated 5 out of 5 stars

    iPhone 16 pro max otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and very protective only thing I don’t really like is the camera cut out it feels weird at first

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good solid protection unlike cheaper cases.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made well and gives good protection. While some complain about the installation, it is fairly easy to those reading the instructions. Nice snug fit with raised edges to protect both sides. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Camera cutout

    Rated 4 out of 5 stars

    Bulky but protective.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky, and exposed camera control. But claims to be protective anyway. Has a lanyard attachment point. The cutout for the camera control does provide a good place to hold the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with all otterbox the defender series is tough and rugged. top tier protection for your iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage. Non slip border works great! Holds up well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New Otter box case for my husband new iPhone 16 Pro Max. He runs a lot and drops his phone often. This case has saved him several trip to replace the screen!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Grip

    Rated 5 out of 5 stars

    iPhone 16 pro Max case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase the phone case good quality slim design allows you to grip your phone

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits perfect and is very secure in my hand while leaving a spot open for the camera control

    I would recommend this to a friend
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