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Customer Ratings & Reviews

Your price for this item is $41.99
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The comparable value price is $69.99

Customer reviews

Rating 4.7 out of 5 stars with 244 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the Defender Series Pro XT Hard Shell for Samsung Galaxy S24 Ultra, particularly praising its protective qualities, overall case quality, and perfect fit. The case is also appreciated for its ease of use, comfortable grip, and the appealing design of the clear back with black trim. Some customers find the case a bit bulky and consider the price to be somewhat high, while others have noted the absence of a screen protector and some difficulty during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 244 reviews
  • Rated 4 out of 5 stars

    A decent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annoying to assemble but very sturdy. Does what it says on the tin.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ready good phone and great upgrade from Note 10 for those looking for the deal!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 24 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cell phone is much different then my old one so takes a while getting used to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid cover case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dad loves the case. Its not too flashy, but it gets the job done.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok if desprate

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why three stars well one did doesnt wireless charge very good or at all and not waterproof and no belt clip so how can you workout got to buy more. Its called inflation

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, We do have different cases that are waterproof, but the Defender Series has never been a waterproof case. If you are still looking for the holster please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    OTTERBOX DEFENDER PRO XT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was defective out of the box, and i paid $69, not the $32.98 they are now. The clear plastic had a defective cloudiness to it make it look awful right out of the box. Im always tired of buying Otterbox paying big money for defective overpriced junk. Save your money and buy something else

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation. OtterBox

  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    I cut off charging port flap...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get this when it's On-sale! Otherwise it's very steep price. Most people don't want to dish out $70+sales tax for a case that they can find online for around $30 or so. But... I do believe in the saying, you get what you pay for. The otterbox case model below this one was $20 cheaper, but surg i put it on my phone the lip around the edge of my phone flexed way too much and looked bent. I returned it and got this with sturdier sides that stayed flush with the screen but also seems just soft enough to take a fall from the top of my car onto the pavement. The back of it with the plastic has me a just a tad skeptical if it will crack if it hits a rock. But i already spent the dough in this so the deed is done. I cut the charging slot cover off. It's super annoying. Especially since i do Uber and charge it often. I was fiddling around too much while driving trying to get the charger in the slot before i cut it off. I will update this if or when i actually drop this phone with this case on it. I use a glass screen protector. I recommend you use one.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a hard time with it. Went into store to ask for help. The female working customer service said she couldn't help because of her nails (no lie). I asked if someone else could help, she took my phone and went into the back room for about ten minutes. She came back with it on but didn't say anything. Very poor customer service on her part.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Joy! We are confident the place of purchase can assist with installation. If you are continuing to experience issues, or if we can help with any questions or troubleshooting, please do not hesitate to reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Worst Design Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the worst otterbox cover i have ever brought, you cannot put a screenprotectoron it becausethe way is designit woul not allow you to. The part that assembles to the front will push any protector off. Worst desing ever I will retun this item ASAP.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Rudy! We apologize that you are experiencing an issue with screen protector installation with this case. The Defender XT Series case is designed to pair perfectly with any OtterBox screen protection product. If the screen protector is also our product and you continue to experience issues, please reach out to our Customer Service Team and we would be more than happy to assist! OtterBox

  • Rated 1 out of 5 stars

    Bad service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charging port cover ripped off after 3 weeks of use and bestbuy refused to offer refund or replacement. Do not buy here. Buy from Otter box they atleast help their customers woth issues.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that your charge port cover ripped off. Please reach out to our CS Team by phone or via chat, and we are happy to help with a warranty replacement! OtterBox

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    #neverbuyfrombestbuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item that I purchased seem to be a little overpriced for what it does and the difficulty on getting it onto my device. I would say that this product is worth more round twenty bucks if that

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Ryan! We do hope that over time you come to love your Defender Series Pro XT Case and all the rugged protection it offers! If you ever do have problems with that case we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Eh, nothing special.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of dust builds up in the back. I wouldn't buy this if that would bother you. Also super hard to put on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Christian! We hope that with time and use the great protective nature of the Defender Pro XT Series case grows on you. Please reach out to our CS Team by phone or via chat with any questions or needs that arise, as we are always happy to help! OtterBox

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outer rim would not cover plastic and Cracked within a momth of having it on my phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced a crack in your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation via warranty replacement! OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Love the case!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. It's not bulky or even heavy. When it's on your phone, you can see that it will protect your phone really well, and the quality of it is perfect. I highly recommend it if you're looking for something that will protect your phone and won't look bulky as well.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Nice Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice solid case that allows you to see the back of phone. It isn't as bulky or heavy as othe defender pro cases have been in the past. It is a little pricey. They could sell it for around 39.99 and it would be more reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Nice case but needs clear instructions.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whlie the case fits nicely it has a plastic ridge that needs to be removed b4 placing phone in case. It did not show that and I ended up breaking my s-pen trying to get the phone in the case. Very dissapointed over that. For the price of this case they can afford to give clear instructions and warning to avoid damage.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any confusion regarding the installation process for this case. You are absolutely correct, the front frame of the Defender XT Series case will need to be removed in order to successfully put the device in this case. If our Customer Service Team may assist with anything further or answer any questions, please do not hesitate to reach out as we are happy to help! OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always liked Otterbox and this new case did not disappoint! Fits snug but dies not interfere with the screen protector, super essy to instal...this case is nearly indestructible!

    I would recommend this to a friend
  • Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Strong and bulky

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong, just feels bulky. If only they could make it sleeker.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    tough case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tough case. It does make the phone handling a little tough. I have small hands.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped the phone a dozen times and not a single scratch

    I would recommend this to a friend