Customer Ratings & Reviews
- Model:
- 77-89136
- SKU:
- 6511098
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Pro XT MagSafe Hard Shell's protective qualities, high-quality build, and compatibility with MagSafe wireless charging. However, some users found the case challenging to install and slightly bulky, while others noted concerns about the fit. A few customers also mentioned needing a separate screen protector.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Case quality
iPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent case, extra bezel around phone helps protect corners and edge of glass
I would recommend this to a friend - Pros mentioned:Protection
I phone case cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice looking case but does a good job of protecting the phone
I would recommend this to a friend - Pros mentioned:Case quality
Son is happy and Im glad it protects his phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear and sturdy will defenitely protect phone, plus phone looks cool
I would recommend this to a friend - Pros mentioned:Protection
Best phone protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone protector is the best. My phone is well protected.
I would recommend this to a friend - Cons mentioned:Installation
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sturdy and protects well but is a pain to get the case on
I would recommend this to a friend Great case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having been a life proof customer for years, the switch to the otter box case was a breeze. A perfect fit as usual.
I would recommend this to a friendFair
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't seem as durable and protective as I would've liked
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for the feedback on our case! We work diligently to improve our products through your feedback. If you are having issues with your product, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Cons mentioned:Ease of use
1 out of 10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to get on or off and also not very appealing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .So sorry to hear the Defender Series Pro XT case for your iPhone 14 Plus wasn't quite what you were hoping for. Were you able to separate the case into two piece before applying it to your device? We'll provide a link to our installation video for you below that we hope helps. We'd love to hear more of your thoughts on this case though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
https://www.youtube.com/watch?v=3_a4l6aGqdw
Kindly,
OtterBox Customer Support
Cell phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Employee took care of everything for me. So easy
I would recommend this to a friendSmakn
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful bought for the wife I like the see thru appearance
I would recommend this to a friendCellphone cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice good friendly staff very knowledgeable workmAnship A
I would recommend this to a friend- Cons mentioned:Fit
Wrong
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman said this would fit iPhone 14 pro max. It doesn’t.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Ugh. Yes, definitely a mismatch between device and case with this one. This specific Defender Series Pro XT case will only be compatible with the iPhone 14 Plus rather than the iPhone 14 Pro Max you're looking to cover.
Although the two devices share similar external dimensions, the backside cameras are completely different, so we have a distinct case for each. Hopefully you've already been able to work with Best Buy on an exchange for the correct unit. If we can be of any further assistance, please feel welcome to touch base with our friendly Otters through the following link and we'll always be happy to help!
https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Wrong Product Received
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the wrong product in a package that was previously open. Had to return to the store for a refund.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are glad to hear that the retailer helped with this issue.
Android to iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone! I can talk with Family members anytime!
I would recommend this to a friendGood case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Good case that should last a long time.
I would recommend this to a friendDope
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope iPhone case. Really works and it fits perfectly.
I would recommend this to a friendNeeds Re-Engineering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke within 3rd day. Designed poor. I'm extremely careful with everything I own. Very thin plastic rectangular-type ring that fits inside case that snapped to pieces.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to learn about your disappointing experience with the Defender Series Pro XT case for your iPhone 14 Plus. We know that you expect more longevity out of your OtterBox, but this is definitely surprising to hear. There's no need to worry though! We have our amazing product warranty in place to keep you covered when things go sideway like this. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to help get the ball rolling on your replacement case.
Best,
OtterBox Customer Support
overpriced
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is so overpriced. Really. Have you seen how much they're selling it for??
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We can certainly understand your apprehension based on price. The case also comes with a limited lifetime warranty in addition to the great protection it has to offer for your device. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further product questions!
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard shell was really nice but nearly impossible to take off (to put in an arm band for running) and totally impossible to put back on after a run!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're so sorry to hear the Defender Series Pro XT case isn't suiting your needs. Were you able to separate your case into two pieces before removing it or applying it to you device? This will make the application of your case much easier, but we also understand this case may just not be for you. If you're looking for a slimmer day-to-day case, you might want to check out our Symmetry Series+ case. Feel free to give our customer service team a call at 1-855-688-7269 with any questions or if you need any Otter assistance.
Best,
OtterBox Customer Service Team
- Pros mentioned:Case qualityCons mentioned:Installation
I’d give it 5 stars but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pain in the —- to install. Watched the Otterbox installation video on YouTube. Demonstrator installed it in like 30 seconds. Took me 10 minutes and I felt stupid - until I saw other YouTube videos that said wasn’t easy and it took them 5 or 10 or 30 minutes and all actually explained how to do it. Great case; ridiculous to set up.
I would recommend this to a friend