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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 306 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the excellent protection and good fit of the Defender Series Pro XT MagSafe Hard Shell case. Many appreciate its MagSafe compatibility and the secure grip it provides, while also highlighting its lightweight design and high-quality feel. However, some find the case challenging to install and a bit pricey. The bulkiness of the case and the absence of a screen protector were also mentioned as drawbacks by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 306 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great case for my IPhone 14pro. It protects its perfectly from any drop and camera is extremely surrounded with rugged edges. It’s also a nice clear case to keep the iPhone looking slick. By far the best case I’ve ever had for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Love this case!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not great with holding on to my phone and this case has saved me so many times and it's MagSafe I just love it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Good Protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife for Christmas. It fits well and offers good protection. I got a good price because it was on sale. She’s happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can quote me on this !!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter Box Client since Began & Now Forever More You Rock

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn’t protect the back of the iPhone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple months of having this case it broke the back of my phone after dropping it however my phone case is perfectly fine

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! We're very sorry to learn about your unfortunate experience with the Defender Series Pro XT case for your iPhone 14 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give our CS team a ring at 1-855-688-7269 with any questions or if you'd like a new case.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Fit, Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is not bulky but still very protective. Still fits well in hand. Works great with MagSafe devices.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Otter Box Works for Me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is reasonable, and the iPhone cover fits snugly. It protects the iPhone when it falls, and it provides a secure grip for the user. It is not too thick, so I can carry the device in my shirt pocket. Putting the shell on can be a challenge, since it is so tight. I recommend it. The iPhone 14 Pro is unique in design, so older covers will not fit. The screen is more durable than in past devices, so I decided not to add a screen cover.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Magsafe
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best durable yet stylish case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my favorite case by far. It’s not bulky but does add a slight bit of height and width but no thickness. The clear and black together is classy looking. I love that it’s MagSafe too. It feels perfect in hand with great grip. No dust gets inside these cases either from what I’ve experienced. It’s a little pricey but look what we’re protecting. It’s worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    I trust otterbox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: What I like about this case is the two tone colors, it’s not as bulky as the defender series, the lightning connector comes with a cover and the mag safe does a good job locking into place for charging. Cons: the raised edges around the face and on the camera module only protrude 1/16 to an 1/8” thick… and seems like it would be easy to hit the face or camera module. So far so good. I’ve dropped my phone numerous times but has been great up to this point.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    solid protection; slimmer Defender; nice looking

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers OtterBox's solid protection but yet manages to be slimmer than previous Defenders. I've always liked the feel of the Defenders, but previous models added so much bulk. This is not a skinny case but it doesn't feel bigger than the Apple Silicone case in my pocket. It's also nice that your phone's color can be seen from the back.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Outstanding Otterbox case and Service from BB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding case, only nitpick is that it is hard to put on. I picked up my Defender Pro XP MagSafe Hardshell for Apple iPhone 14 black yesterday from the BB in Waldorf MD. The Waldorf Geek Squad put the case on for me saving me some headache. The case once on provides great protection. I had purchased a Otterbox Synergy case but ended up returning it because it's too flimsy. I've had the Defender series before and always loved them. When returning old phones for credit they are in perfect condition as my old 8S is. The 8S had a Defender case. Again, only nitpick is it takes patience and time to put it on. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Super nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case because the back of it protects the camera lens it’s clean looking lightweight it has a magnetic back on it for the charger and it was a great price ❣️

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Bulk
    Best Buy Employee

    Rated 5 out of 5 stars

    Perfect

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far one of the best cases I have ever had. Great protetetion, and i get to use magsafe when im driving too as well, not too think and bulky just perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Otterbox - Defender case review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this case does what it is sold as. It fits nicely onto the phone and is easy to both add and remove from the item. The cameras are exposed, which is nice for not getting blurry photos, but there is a lip around the cameras that protects them from hitting the gorund should the phone be dropped. The case feels sturdy and our purpose for buying was to protect the phone from drops and so far it has met that need.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 4 out of 5 stars

    Surprised

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is well known as a bulky case but this is not the case with this one, slimmer design than older defender cases, loved the charging port cover, easy to install and remove, the MagSafe is a plus, the rubber didn’t tear, and an overall well rounded case

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Perfect blend: “safety”, “form factor”, and “grip”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - I’ve had many OtterBox cell phone cases, from the most basic gel case to big clunky ones. - This case strikes the right balance of heavy duty protection and a fairly slim form factor. - The most important feature of this case is the fact that it’s perfectly “grippy” for my hands around the edges, making it easy to hold onto.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    A wonderfully colored and well made case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors on this case were amazing and go splendidly with the deep purple iPhone 14 Pro. The case was easy to take apart and the phone fit it very well. It is very pleasing on the eyes and has a great quality feel to the case. This is just a great case all around. Best Buy did a wonderful job ensuring the case arrived and was ready for pick up on time for my phone arrival. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otterbox Defender Pro XT -clear back

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protective case! Heavy duty, good grip and feels slightly slimmer than other heavy duty covers I've tried and I can see the color of my phone for quick identification. No Instructions for how to fit it on, so found a you tube video that was very helpful (have to take it apart first then fit over phone in 2 pieces).

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. New design for otterbox. It was a pain in the butt to get it on but it works fantastic. I like the fact that with the magnetic charger it will stick to it and charge. A bit pricey though for what it is.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Ideal case for iPhone 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an ideal case. Very protective without being bulky. The rubber edge makes it easy to grasp. The raised edge around the camera lenses protects them when you lay the phone down. Just what I was looking for. Be warned it is hard to get the case on the phone. Read the instructions!

    I would recommend this to a friend
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