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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1071 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,071 reviews
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must get

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case not only looks good, but it is also really protective, and stays relatively slim. It also has a life time warrenty (which they say is 7 years from the date of purchase because thats what they deem as the life time of your phone), but this is still the best case to just buy once and not have to wory about getting a new one. My only complant is that because this case is a defender case, it is a little challenging to get your phone in and out of, and the clear back of the case is a little slippery, but all clear cases are slippery, the rubber on the side of the case makes so much better. But still an amazing that I would easly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox is lightweight compared to most and not super bulky! However, it still protects the phone as if it were a bulky box. The bumper around the case in the screen side is about 1mm thick protecting the screen from hitting any rocks if it lands screen first. The bumper is also bouncy along the border! I have had this for 2 years and there is no damage to my phone!

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Recommended - especially if dropped!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A few months ago I got a new IPhone, and wanted a clear cover with the magnet built in for the MagSafe charger. The one I found was NOT an Otter Box and it wasn't long before it cracked. I always get Otter Box, and I must have thought the one I bought was similar enough. Later, I found the Otter Box Defender Series in a clear shell with the MagSafe magnet and it is definately better built. It even accepts the original Defender Series back with belt clip attachment, even though I don't use it. And, there is a lip around the camera lenses that help keep scratches from appearing on the lens. This one carries the Otter Box pricing (high), but I still recommend it highly.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great case! Challenging installation!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to put on, but we’ll worth the effort. Slim light design and nice tight fit that works with mag safe connection!

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In terms of protection, this case is great. It is sturdy, prevents the phone from slipping, and still goes in and out of jean pockets well. Additionally, the case works with magsafe charging without any compromise. However, two issues with the case are difficulty putting on your phone, and inability to use non-magsafe wireless chargers.

    I would recommend this to a friend
  • Pros mentioned:
    Grip
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    The Best ProXT Case Iteration OtterBox Has Made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping on the Best Buy app while sitting in the Apple Store trading in my old 13 PM for the 14 PM. I found this case and thought I’d give it a try, as I’ve had one of Otterbox’s cases on each of my previous iPhones. I ordered it for locker pickup, along with a ZAGG GlassElite+ screen protector. The previous designs on this case for each iPhone year were difficult to install/remove the devices, due to the nature of how the front screen guard has to be pushed down & in to the base and then it’s top rubber lip folds over to secure the phone in the case. The installation this case requires proved to be extremely difficult because the screen guard needs to be pushed way hard in both the down and in directions. However, when I was installing my iPhone into this current model, it was remarkably easy and pain free, in comparison to the previous models. Once it’s on the phone, it does NOT slide or come off whatsoever and has a comfortable feel and the grip is solid when using the iPhone with your hands. 100% happy I decided to spend the extra money and get the best quality case I could find, because this Pro XT case meets every single requirement and need that one has for a phone case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I See You

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m just loving the Otterbox collection!!! They come out with new designs and slowly new colors or color combos…I’m ready for more!!! Great case and always protecting my phone!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatest otter box I’ve gotten and one of the thinnest otter box you can get right, and keeps the phone safe drop my phone all the time at work. Not one scratch or crack just case no screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Grip, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Great protective case

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very grippy and protective case that holds the phone without making it slide around inside the case. Very cute as well, as it has a clear back to showcase your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Installation

    Rated 5 out of 5 stars

    Otterbox Success!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box delivers again! This is a great MagSafe case with the Otter Box protection. The case is slightly difficult to install and requires a little bit of patience. It is a little less bulky than the pro defender series and highly recommended once you get it on your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great case once you get it on lol

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case feels and fit great in hand. It provides amazing protection for your iphone. I would say the only downfall is getting it on your phone, i think otterbox should change the design a littke bit for such it simple case it was by far the hardest case I have ever applied on a phone.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect Case…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect. Offers great protection, has strong magnets (for MagSafe), and all the buttons/access door is easy to access and use. A little difficult to install/uninstall but that’s the only downside to the case.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Perfect case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a huge Otter Box fan - this one continues to be excellent! Adds a nice layer of protection without adding too much bulk to the (already large) phone. Mag safe so no problems charging!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Always recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is always tried and true for me. Been buying them for over 10 years now. Their warranty on the case is amazing. If it breaks, they replace it for shipping costs. Never had an issue with the case protecting the phone itself. The fact that this was on sale for the best price I've ever seen at Best Buy by a long shot made the purchase even better.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Price

    Rated 5 out of 5 stars

    Best case for iphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although a bit pricey and bulky, it does it’s job which is to protect the phone. Always wanted to try otterbox and now I think I’m sticking with this brand. Will buy another color next time :)

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Slim and not too bulky

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used OtterBox products for well over a decade. I normally got the defender line of case but for this instance, I got the one pictured above. I can say that it’s the best case that I have had for modern bucks so far and that it’s not too bulky and slides riding it out of my pocket whenever I need to put it away. I’ve dropped my phone a couple of times with this case on it. It has landed on its face and had no cracks whatsoever and everything functions properly. it also has a leading edge around the camera lenses to protect them as well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case and the magnet charger sticks better on this case than it did on my Pelican case, I’ve read a lot of reviews on how it goes together kinda hard but if you use something to push the flexible rubber outside edge back it goes together really easy, I had no issues at all. It’s also a pretty grippy case on the outside edges making it easier to hang onto much better than my all plastic Pelican case. The case is thin and it fits like a glove. Only disappointing thing I have to say about this case is, it didn’t come with a belt clip or any kind of holder.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    get. it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a 6 month old great dane/doberman and a mini schnauzer, so needless to say they do a lot of rough housing and play fighting. my phone ALWAYS gets flipped out of my hands when dealing with the two of them! so having this otterbox has saved my phones life! it’s rugged, study, and i can keep my privacy screen on. it’s saved my phone from cracks and breaks PLENTY of times. and it’s sleek. not too bulky either.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Extra Protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This box offers extra protection. Look at the directions as this goes on a little differently. Very nice clean look. Otter Box is a little pricey, worth it though.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Iphone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it in September. So far it held up great. Its a little inconvenient to switch the ringer on and off if you have large fingers. Other than that its great. Highly recommend.

    I would recommend this to a friend