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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1065 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,065 reviews
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides excellent grip and protection. Phone fits very tight so it will be fun to remove if needed. It fits perfectly with zagg screen protector also!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter is is always the way to go when it comes to protection. It definitely isn’t the most slim case and it will bulk up your phone. However, it’s a good quality. Only complaint would be putting the front piece in can be irritating at times.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    I only trust OTTERBOX

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I’ve had in a long time! Not too bulky!! I only trust OTTERBOX with my phones. This one is very clean and the MagSafe works great! Camera protection is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Solid case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is solid, feels good in the hand and still allows for the magsafe wireless charger to work. Was about $30 more than what amazon is selling it for though if you dont mind waiting for the case to get mailed to you…

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Otterbox for iphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that provides good protection for your phone. It was a little difficult to get on and we found putting the case on before a screen protector was easiest.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Quality!! OtterBox Defender Series Pro XT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality! Very easy to assemble and I'm confident if I drop this phone there will be nothing broken or shattered!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation, Price

    Rated 3 out of 5 stars

    Meg

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it three stars since it did seem to be very protective. The problem though it felt very heavy and the edges are very sharp. I’ve always had defenders on my phone but never this particular version. This felt less like a soft rubber and more like a hard spare tire. Very hard to get on and pretty expensive for a case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know the Defender Series Pro XT has your vote of confidence in terms of protection, though we were sorry to hear it hasn't been the most comfortable of experiences using the thing. If you're used to our standard Defender Series, it could be that it's just going to take a few to get used to the new vibe; but "sharp" isn't how we'd have expected to hear of those edges, and we'd be glad to help with a brand-new warranty replacement to see if that smooths things out.

      Just give our friendly Otters a call at 1-855-688-7269, and we'll be glad to get one in the works!

      Best,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    otterbox only

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i forget how great otterbox is. now when it comes to phone cases and protecting mine; otterbox only. its been many years since i last used one but i will no longer shop anywhere else for one besides best buy. i love the case. dropped my phone one time since having it and it didnt crack nor leave scratches norrr did my phone fall out like other cases. it may cost a lot but what do you expect when this case will protect your phone for years? well, as long as youre not consistently dropping it 25/8. if youre wondering if you should get it, then get it. you wont regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it and Getting it Again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really rough on my devices and this thing has held up for a bit over a year with only a corner breaking at this point with no damage to my phone. Additionally, the lifetime warranty claims process with otterbox was so easy and smooth, just make sure you order with your best buy account so that you can look at your order history for date of purchase if you ever need to put in a claim! It was a lot of money for me, but definitely worth it in the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always OtterBox delivers, not only is this case slimmer to allow for the magsafe charging, but it still protects the phone amazingly well. I switched to OtterBox 2 phones ago and will never own another case. The lone Con is it was a pain to get put apart to put on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case for hard workers.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. Fits tight. Rugged for my work in construction. iPhone 14 pro max is a big phone with the case, but still slips in and out of my pocket with ease. Doesn’t get in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Otterbox still the gold standard for protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Adds very little bulk/size but provides excellent protection. Excellent grip. Only downside is it takes a few minutes to put on and take off, but considering it barely adds any size to the phone it’s worth the effort. Otterbox always comes through for iPhone

    I would recommend this to a friend
  • Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent Case but Hard to put on.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this case for a month now. But so far, it is an excellent case. Very robust. It even has a plug to protect the charging port from dust. I only gave it a 4 star because, putting it on was a PITA. The directions were not clear. I did not know that you had to remove the liner from the case before installing.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sleek and not too bulky in your pocket. I was concerned by bulkiness based on how big the phone already is. This was a pleasant surprise. It is super easy to hold, works great with the mag safe tech and protects my new phone very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Really Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking case with great protection. Only downside’s are that it attracts fingerprints and it was difficult to install. Other than that great case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation

    Rated 5 out of 5 stars

    Great looking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great nice sturdy case a little stressful with the plastic piece putting on but other than that at least you know the phone isn’t going nowhere I really like it would definitely recommend it seems like it’ll protect the iPhone pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Tough case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection for my iPhone. I like the rubber edge on it. It keeps phone from sliding out of my shirt pocket when bending over to pick something up.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Worked out great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, nice fit to the phone and didn’t interfere with my spiguen screen protector I had already installed. That was my main concern after reading reviews. I had another case on but wanted something a little more hefty. This fit the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my husband that works in a powdered metal factory. This case has held up so well that after my phone shattered in a casemate I got the same one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Installation

    Rated 4 out of 5 stars

    Difficult install but nice protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides excellent protection for my iPhone. It is difficult to install but after watching a video or 2 and fighting with it for a few minutes, I was able to get it.

    I would recommend this to a friend
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