Customers value the Defender Series Pro XT MagSafe Hard Shell's excellent protection and secure fit for their Apple iPhone 14 Pro Max. Many appreciate the case's high quality, strong MagSafe functionality, and grippy design, although some find it challenging to install. While some consider the case a bit bulky or expensive, the positive feedback on protection and MagSafe outweighs these concerns for most users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,069 reviews
Pros mentioned:
Fit
Rated 5 out of 5 stars
perfect fit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
perfect fit. followed directions! worth d price! easy to put in as long as u follow direction. nice look!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good looking sturdy great design I would definitely buy again
I would recommend this to a friend
Rated 5 out of 5 stars
OtterBox - Defender Series Pro XT MagSafe Hard She
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It has nice screen and lens recess which is hard to find. I dont like the charger protective cover because only some chargers will fit. Reinstalling the case is a pain but all otterbox cases are.
I would recommend this to a friend
Pros mentioned:
Case quality, Protection
Rated 5 out of 5 stars
Beast Of A Case
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is very well made and does a great job protecting the new iPhone 14 Pro Max. Have dropped it several times with no issues!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Goood case but is starting to break. I thought otter box was built to last.
No, I would not recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Hello! We apologize that your Defender Pro XT Series case is beginning to have an issue. We have an amazing warranty and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Rated 5 out of 5 stars
Love Otterbox phone cases!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this case, it provides full coverage on sides and back. I haven’t had issues with hands free charging. I paired this with a glass screen cover and feel like my new phone is drop proof!
Hello! We are so sorry to hear you are experiencing an issue with your case falling apart. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Pros mentioned:
Fit, Grip, Magsafe
Cons mentioned:
Installation
Rated 5 out of 5 stars
The Perfect OtterBox, assuming you can install it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case looks and feels great. My only gripes with the case have nothing to do with the quality of the case itself.
Pros: perfect fit, no wiggle room for dust or feeling it will get loose after a while. MagSafe is strong, camera is more than well-protected, and it is very case friendly (I’m using an edge to edge ZAGG glass screen protector). The sides feel quite grippy too, which is great because the back does not.
Cons: installation isn’t fun, I’ve put on maybe ten of these since this model was first introduced, and it’s never easy. I wouldn’t say it’s difficult, I don’t feel like I will damage the phone or anything, however, spending 5 minutes installing a case and digging your nails into it is not a good time. You slowly become better at it if you are removing the case often, but Otterbox could’ve done a better job in this regard. Lifeproof (which Otterbox now owns) had a very similar case called “lifeproof next” which had a better thought out installation process and still felt 95% as good as this one with very similar protection. Lastly, Otterbox covers are exposed inside of their boxes, so when you’re shopping at Best Buy for example, there’s a greater likelihood you’ll find scratches on them. I know because when I got home, mine had one. I bought another, and it had one too. The third one was fine, but just a small nitpick I have with the way the covers are exposed sitting on the shelf of retail stores.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Screen protectors need to be sold with these
People want good protection ? Popular item
But as one will need it Everyone needs screen protector
This review is from OtterBox - Defender Series Pro XT MagSafe Hard Shell for Apple iPhone 14 Pro Max - Open Ocean
I would recommend this to a friend
Brand response from OtterBox Customer Support
Posted .
Appreciate the heads-up on your desire for a screen protector to be included with the Defender Series Pro XT case. Interestingly enough, many of our Otter friends and fans prefer a direct interaction with their device display, while others want to have the choice of what specific type of screen protector they'd like to use (antimicrobial, anti-glare, Blue Light blocking, etc.).
That being so, we make several different screen protectors that can be paired with the case for those looking to add another layer to the mix. Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions, and we'll always be happy to talk shop!
Happy Holiday Season, OtterBox Customer Support
Pros mentioned:
Grip, Protection
Cons mentioned:
Bulk, Installation
Rated 5 out of 5 stars
Great Case Overall!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good case overall. Very protective good grip and not bulky at all for the amount of protection that it gives. The only major con with this case as others mention is the installation process. This case literally took me about 20 minutes to put on and is very tedious. One thing that I would highly suggest when putting on this case is use a Metal credit card to help pull the rubber piece back then start sliding under the plastic piece first then use the credit card to go around the case to align the rubber and plastic piece starting from one corner around the case. Plastic credit cards will probably not work as that may snap the card. I had the Apple Credit Card which is Titanium and works great. 5 Star case, which they can figure out an easier method for installation for the next iPhone generations case in the future. Would recommend!
I would recommend this to a friend
Pros mentioned:
Grip, Protection
Cons mentioned:
Bulk
Rated 5 out of 5 stars
Saved my butt many times
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I used this case for a solid 2 years and it did a great job of protecting my phone through dozens of drops. I only just replaced it with another identical one because it is on sale and I felt like a refresh. The back does get scratched up over time and the part that covers the edge of the phone and snaps under the lip of the case is flimsy and will break over time. I cleaned my phone and the inside of the case probably every 4-5 months. The rubber grip holds up well and the buttons are easy to press. Definitely recommend this case to anyone who wants great protection, drops their phone a lot and isn’t concerned with a little extra bulk.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case not only looks good, but it is also really protective, and stays relatively slim. It also has a life time warrenty (which they say is 7 years from the date of purchase because thats what they deem as the life time of your phone), but this is still the best case to just buy once and not have to wory about getting a new one. My only complant is that because this case is a defender case, it is a little challenging to get your phone in and out of, and the clear back of the case is a little slippery, but all clear cases are slippery, the rubber on the side of the case makes so much better. But still an amazing that I would easly recommend.