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Customer Ratings & Reviews

OtterBox - Defender Series Protective Cover for Samsung Galaxy S7 edge - Black-Left_Standard

Customer rating

Rating 4.6 out of 5 stars with 2424 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 40 Reviews mentioning:
ease of use
  • Rating: 3 out of 5 stars

    Sturdy

    Posted
    Perry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Safe secure, however the screen protecor is very thick and makes typing difficult.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Perry!

      Here at OtterBox, we don't believe that you should have to sacrifice protection in order to send a successful text! We're so sorry that your screen protector on your Defender is giving your fingers a workout. Sounds like there could be a bigger gap between your screen protector and your phone screen than we would normally prefer. Please don't hesitate to call our helpful Otters at 1-855-688-7269, and they'll help set up a warranty replacement!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    not a great fit

    Posted
    batman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    otter box is very protective but the front screen cover is not a tight fit which makes it difficult to make a connection when texting or doing anything that requires making contact with the phone face.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great protection

    Posted
    Manny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It offers good protection but the front cover is too hard and is difficult to type.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protect that camera

    Posted
    GaryR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Yes, the Otter box case does provide excellent protection for my new S7 Edge but, it is a little difficult to press the side keys on the Edge.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok product

    Posted
    Cris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It protects well - but it's difficult to txt or to use my iPhone since the front cover is loose and it takes longer to press down

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Cris,

      Thanks for your feedback! We are sorry that the screen protector on this Defender case is hindering your touchscreen experience. This is not normal and we absolutely want to get things turned around for you as soon as possible.

      Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Hard to open case to get my galaxy7 out of when us

    Posted
    Charles
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Have enjoyed the protective cover I purchased For my Galaxy 7 Samsung Edge Phone... Try it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case

    Posted
    Nitwit74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Would get 5 stars but the locking mechanism to belt clip is extremely tight, makes it difficult to take phone out ....but dropped phone 8 times and no breaks

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Protects phone but...

    Posted
    Boodabear
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case protects the phone perfectly just as any otterbox does but it makes it hard to use the edge features of the phone and the sensitivity of the phone is not what it should be with the case on it

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Screen undercover is hard to use.

    Posted
    Chaun
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Due to the screen you have to push hard to type words for anything.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Chaun,

      We are sorry that the screen protector on this Defender is hindering the touchscreen sensitivity on your Galaxy S7 edge. This is not at all typical and we certainly want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get a new warranty replacement set up as soon as possible.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Does the job

    Posted
    Omelio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the way the cover protects the phone but sometimes it is very difficult to type due to the screen protector

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Omelio,

      We are glad that the Defender is taking good care of your Galaxy S7 Edge. We are sorry that it is interfering with your screen interaction. This not typical and we definitely want to assist with this unfortunate dilemma. Please give our helpful Otters a call at 1-855-688-7269, and we will be happy to get a warranty replacement set up!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Good phone case

    Posted
    Shawnvonpress
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Case is well built. Does interfere with phone operation to some degree. The touch screen is as one that is not adhered to the screen. Also edge features a little difficult for me to buses with case. Much better clip then the platinum case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Case But Problematic Screen

    Posted
    NellZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Otterbox is fantastic , the screen quality is great but the downside in increasing the safety of the screen for your phone screen. It became more difficult to text or maneuver due to the thickness of the screen unlike previous older versions texting was a breeze.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good protection, but wears out in less than a year

    Posted
    Rwk510
    • Verified PurchaserVerified Purchase

    Offers great protection, but I have had to replace the unit 3 times in 3 years due to the clip breaking and the rubber outer edge getting loose. The volume controls also very difficult to impossible to work.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Rwk510,

      We're sorry to see that it seems like your Defender series has an expiration date! Although our cases are pretty tough, they can sometimes take some damage while protecting your phone. Going forward, please keep in mind that our friendly Otters are happy to replace any worn-out parts under our awesome warranty. Just give them a call at 1-855-688-7269, and they'll always be available to help out!

      Regards,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Good case

    Posted
    Kelse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall no major complaints. The only thing is the charging and headphone ports are difficult to get to when using the case.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Kelse,

      We're sorry to learn that you're experiencing some trouble accessing your device ports with this Defender series! The rubber port covers can occasionally be a little stiff at first, but after some time and use, they should start to relax and move more smoothly. If the issue persists or just becomes too frustrating, please don't hesitate to call our playful Otters at 1-855-688-7269, and they'll gladly dive in to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Solid protection, but terrible responsiveness

    Posted
    DaveM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Yes, the Defender offers superb protection for my phone. But it's incredibly difficult to type with, especially the left side of the keyboard, making for a terrible user experience.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey DaveM,

      We're so sorry to see that your experience with the Galaxy S7 Edge Defender series has not been meeting expectations! It sounds like that integrated screen protector might be sitting a little higher above your touchscreen than we would normally prefer, so please feel welcome to call our friendly representatives at 1-888-533-0735. They'll be thrilled to set you up with a warranty replacement and get you back to the trusted, functional protection that you expect!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great protection for my phone

    Posted
    Steele57
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far, it is working well for protection. It's more difficult to use the screen, but worth the trade off.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Protection

    Posted
    Maraleah
    • Verified PurchaserVerified Purchase

    This case provides good protection but it's difficult to text because the cover is stiff. May get better after some wear and the plastic becomes more flexible.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protective case

    Posted
    Dj137
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Case is protective when phone is dropped, but very difficult to type with. Have to press very hard and it will miss some letters.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent protection

    Posted
    Nbereine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The edge is difficult to cover. Edges started peeling not long after installed.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not a fan

    Posted
    3mama
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It's hard to use the edge screen. Otherwise it's okay.

    No, I would not recommend this to a friend