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Customer Ratings & Reviews

OtterBox - Defender Series Protective Cover for Samsung Galaxy S7 edge - Black-Left_Standard

Customer rating

Rating 4.6 out of 5 stars with 2418 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-17 of 17 Reviews mentioning:
for texting
  • Rating: 4 out of 5 stars

    not a great fit

    Posted
    batman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    otter box is very protective but the front screen cover is not a tight fit which makes it difficult to make a connection when texting or doing anything that requires making contact with the phone face.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Screen protector too thick

    Posted
    Marcus
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a great case but the screen protector is so thick that I can barely type or text; what a shame.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Marcus,

      It is odd that the screen protector on this Defender case is interfering with your touchscreen interaction, we are sorry that this is happening. We fully understand why this would be frustrating and we absolutely want to help with this abnormal issue as soon as possible.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    great for falls.

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Although the product is very good for falls, I found the product to be very difficult to use when it came to using my phone text feature. . what I mean is, when I taped on the screen I had to hit my screen pretty hard in order to get a response especially when I was using the text feature. Almost every Letter I had to pound on the screen in order to get a response.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Case But Problematic Screen

    Posted
    NellZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Otterbox is fantastic , the screen quality is great but the downside in increasing the safety of the screen for your phone screen. It became more difficult to text or maneuver due to the thickness of the screen unlike previous older versions texting was a breeze.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Protection

    Posted
    Maraleah
    • Verified PurchaserVerified Purchase

    This case provides good protection but it's difficult to text because the cover is stiff. May get better after some wear and the plastic becomes more flexible.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    OtterBox - Defender

    Posted
    wyomingite
    • Verified PurchaserVerified Purchase

    This phone case was big and definitely seemed to cover the phone well - however, you it's hard to text or push apps, with the screen cover that's connected to the case. For that reason, I returned the case, because even if it protects your phone, it has to be practical and not being able to push anything on the phone, isn't very practical.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Wyomingite,

      We agree, it's not very practical to have a protected phone if you can't use it! Sounds like there was a little extra gap between your screen protector and the Samsung touchscreen. That's not the usual experience, and we apologize. If our cases are ever damaged or defective, we will replace them under our warranty, so should you have any future issues, please give our Otter team a call at 1-855-688-7269!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Not happy

    Posted
    Brandi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The screen doesn't allow me to text properly. I have to constantly press on the screen for it to register what text or icon want it access

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Brandi,

      We’re sorry that this Defender case is interfering with your touchscreen experience. We fully understand why this would not be an ideal experience and we absolutely want to help out. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up as soon as possible.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Great case for the phone.

    Posted
    Stacy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great case for the phone. I haven't had any problems with the case, easy to hold. The only problem is sometimes I have to push harder on the buttons when texting but some of that comes trying to type too fast.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good case for Galaxy phone

    Posted
    JRYIII
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case is excellent for protecting the phone. I have dropped the phone on hard surfaces several time with no damage to the phone. Would be 5 stars except typing for texting is not very easy with the cover in place.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Galaxy edge otterbox

    Posted
    BuildBBhere
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Works great but the screen sensitivity is compromised. I do not like the edge and find it to be a novelty. Texting is challenging hitting the p with the screen cover.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great protection at a cost

    Posted
    Bstrutton2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nice tight compact fit. Very durable. The only issue is the screen protector causes a loss of sensitivity, which can get very frustrating when texting and constantly having to correct missed letters or when gaming it can effect outcomes.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bstrutton2,

      Thanks for your feedback! We’re sorry that the screen protector on this Defender case is interfering with your touchscreen experience. This is understandably disappointing and not typical. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Bad for texting

    Posted
    Beth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I found that the plastic embedded in the top cover that snaps onto front of phone is too thick & creates a gap between device screen and the cover. I had to pound the letters on my phone to text. Couldn't deal with slow pounding of my fingers to text a simple message. THUMBS DOWN

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Beth,

      We are sorry that this Defender case is interfering with your touchscreen interaction. We completely understand why this would be frustrating and we absolutely want to help if you still have this case.

      Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Fit, coverage, & Edge usage are great.

    Posted
    Bahbave8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used Otter Boxes since my previous S-5. So, it is no surprise that it was my first choice. Some people have used other protection for their S-7 Edge with less than stellar protection. My only gripe is that when texting, I have to press a little harder in the areas of the 'a' , 'p' , &'space' buttons.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great case but loss of function for phone

    Posted
    Ming
    • My Best Buy® MemberMember

    Purchased this phone and case about a week ago on a upgrade from the Edge 6. The Defender series is well built and IM SURE if I drop it then the phone it will be fine. The MAJOR PROBLEM is I can barely use the touch screen without having to borderline breaking my finger. Texting is almost impossible to get right and takes a lot longer as I have to keep going back and correcting words due to the phone not picking up the correct letters on the swipe function. Once again its a great case put please FIX the screen protector.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Strong otter box, nice look, very practical usage.

    Posted
    Rogue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The otter box is tough, nice light weight, sleek to carry. The only problem I've had is it's hard when texting not all the letters tap the first time you tap them. It takes a couple of times to get letters to work. The front plastic cover is thick. Overall great product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great case.

    Posted
    Blackmagic300m
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had the Otterbox Defender case for a previous phone so buying it for the S7 Edge was a no brained. In my opinion it's the best protective case you're going to find for your phone. Sure it's a little pricey but worth it. The only drawback I have is the clear screen protector of the case. It takes alittle getting used when texting and utilizing the drop down menu. It just involves using a couple extra swipes or pressing harder when texting. Other than that I'm extremely happy with the case.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Half Way...

    Posted
    JaneBond007
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really wanted to like this case. I found that the casing was more streamlined and smaller inside of the hand than traditional Otterbox cases. The case has a built-in screen protector which is another reason why I purchased the case. But that is where it fails. The screen protector will make you have carpal tunnel syndrome trying to make contact with the screen. It does not allow for contact and takes forever to construct a text message. Otterbox gets 5 stars for construction and 1 star for the screen protector. If you do not text much or surf much it will work well but if you do, move past this case and find something else.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there JaneBond007,

      We deeply apologize that using your touchscreen with the Galaxy S7 Edge has seemed like Mission Impossible! Our mission, which we choose to accept, is to provide the ultimate protection while also allowing full functionality of the device itself. Not to worry - our secret agents Otters are ready to jump in! Just ring them up at 1-855-688-7269, and they'll tackle this assignment with a smooth warranty claim!

      Cheers,
      OtterBox Customer Service Team otterbox