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Customer Ratings & Reviews

OtterBox - Defender Series Protective Cover for Samsung Galaxy S7 edge - Black-Left_Standard

Customer rating

Rating 4.6 out of 5 stars with 2414 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 35 Reviews mentioning:
screen sensitivity
  • Rating: 3 out of 5 stars

    Loses screen sensitivity on edges

    Posted
    Lizz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There is a big loss of touch sensitivity on screen edges, and slight loss on middle of screen. It fits the phone well. I haven't dropped my phone yet, but it looks like it will protect my phone and keep it from breaking.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Lizz!

      While we're glad that your Galaxy S7 Edge feels shielded in our Defender, we definitely don't want you to have to deal with a loss of screen sensitivity! We apologize that the screen protector is interfering with your access to the phone screen, and it sounds like there could be a misalignment issue going on. Please feel welcome to reach out to our support team at 1-855-688-7269, and they'll happily order you a warranty replacement that we're confident will keep your Galaxy S7 Edge protected going forward!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Protects great, but....

    Posted
    TRMcCoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    For the sake of protection, this is great, but it's hard to get on, the touchscreen pass through is shaky, and it wouldn't charge on my inductive chargers.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not great case

    Posted
    Theirishlion
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is one of the best cases for the Galaxy 7 Edge, my only problem is that the screen protector which is mandatory on this type of phone really hampers the sensitivity of the touchscreen

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    What you would expect

    Posted
    Chaztuna66
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case was the quality you would expect from otterbox, but the screen protector made the green sensitivity really poor.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Chaztuna66,

      Thanks for your feedback! We are sorry that the screen protector on this Defender is hindering your Galaxy S7 Edge’s touchscreen sensitivity. We assure you that this is not typical and we definitely want to help out! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Disappointing loss of sensitivity

    Posted
    Timekeeper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While it definitely gets an A+ for protection, losing all sensitivity along the curved edges makes typing and using edge functions virtually impossible without pushing on the screen when all I should need to do is barely touch it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Timekeeper,

      We are sorry that this Defender is hindering the touchscreen sensitivity on your Galaxy S7 Edge. This is not typical and we certainly want to get things turned around for you. Please give us a call at 1-855-688-7269, and we will be happy to get a warranty replacement arranged.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Returned.

    Posted
    shells
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My touchscreen would not work with the protective screen

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Shells,

      We are sorry that the screen protector on this Defender was interfering with your Galaxy S7 Edge’s screen. This is understandably disappointing but we assure you that this is not typical. We truly hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Decent

    Posted
    Misterdoesthis
    • My Best Buy® MemberMember

    It does what it is supposed to, but there is the problem of the screen sensitivity not being as responsive as one would want.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Low sensitivity.

    Posted
    Niko
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love OtterBox cases, they really do protect these expensive phones! I was excited at first to get this case because of the built in screen protector because I've heard horror stories about screen protectors on these phones. I was pleased with the level of protection it offered however, I ultimately ended up returning it 2 days later. The screen protector mde the sensitivity of the screen so low I felt like I had to smash my phone to get it to register. I even turned up the screen sensitivity.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great protection bad sensitivity

    Posted
    seltzerguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This case is absolutely bullet proof when it comes to protecting your phone. You can drop, throw it, kick it, and call it nasty names and nothing will happen. The one thing that this case is not so good for is the touch screen. I find that when the case is on I am unable to get any response from the left side of my phone screen unless I press very very hard on the phone. For that reason the case is going back.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very sturdy

    Posted
    Shoeszie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Good sturdy protective case. The only draw back is that the front protective shield makes the touch screen not sensitive enough.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Shoeszie,

      No touch sensitivity?! Say it isn't so! We deeply apologize that you're having trouble using your Galaxy S7 Edge Defender. It sounds like there could be a rare, slight gap between the screen protector and the touchscreen itself. Let's smooth things over with a warranty claim! Just call our playful Otters at 1-855-688-7269, and they'll be glad to send out a replacement case to alleviate those irritations!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Decent quality

    Posted
    Braines1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the protection this case provides. The only problem is the screen cover is so thick that the touch screen seems unresponsive.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Protection screen protector no good

    Posted
    Cassious
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the protection the outteright box gives. Only downfall is its builtin screen protector which really messes with sensitivity

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Cassious,

      Thanks for your feedback! Although we’re glad that the Defender case is taking care of your Galaxy S7 edge, we are sorry that the screen protector is hindering your touchscreen sensitivity. This is disappointing and we definitely want to help out with this anomaly.

      When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get a warranty replacement lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Solid protection for a fragile phone

    Posted
    SWolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Solid defensive case for the S7 Edge, will protect it in case of a drop. The plastic front cover does little to protect the face of the phone however and can cause some confusion for the touch screen.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great but not so great

    Posted
    Molgu190
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Case looks and feels strong worthy but the touch sensitivity is really bad. If the screen case part would not make it difficult to touch the this would be an easy 5 star.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Molgu,

      Thanks for your feedback! We’re sorry that this Defender case is having a negative impact on your touchscreen. We understand why that would subtract a few stars and we definitely want to assist with this abnormal problem. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up as soon as possible!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Great protection.

    Posted
    JeffersonVice
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The only downside to the product is a little lack of touch screen sensitivity. A price to pay if you work in the elements.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great protection!

    Posted
    Markinracine
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Otterbox keeps my phone protected from most - if not all possible hazards. Only problem is it makes the touch screen less sensitive. The benefits outweigh the minor inconvenience.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Screen Protector too Thick

    Posted
    MMMF
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Manufacturer made the screen protector too thick, which makes using the touch screen difficult. This is especially an issue for the edges and bottom of the phone. Unfortunately, there are not many options for durable protectors for the edge phone with a clip.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi there,

      We’re sorry that the screen protector on this Defender case is giving you trouble. We completely get why this is disappointing and we certainly want to assist with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be glad to get a warranty replacement set up!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Great protection at a cost

    Posted
    Bstrutton2
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Nice tight compact fit. Very durable. The only issue is the screen protector causes a loss of sensitivity, which can get very frustrating when texting and constantly having to correct missed letters or when gaming it can effect outcomes.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Bstrutton2,

      Thanks for your feedback! We’re sorry that the screen protector on this Defender case is interfering with your touchscreen experience. This is understandably disappointing and not typical. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Great Case

    Posted
    ragbad
    • My Best Buy® Elite Plus MemberElite Plus Member

    Must have for Construction or any person who is rough with their phones. It isn't waterproof or anything, but it is a very nice designed case. The only problem I have is it lowers the sensitivity of the screen quite dramatically and you have to press a little harder than normal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Case

    Posted
    Melcats
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Otterbox has always been a good name brand and continues to be. The case works great. We like the fact there is a clear shield over the front of the phone and it doesn't affect the touch screen. Perfect for my 13 year old son!

    I would recommend this to a friend