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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 81 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers frequently mention the excellent protection and high quality of the Frē Series MagSafe case. Many appreciate its water resistance, enabling phone use in various conditions. However, some users experienced issues with the screen protector, citing challenges with touch sensitivity and occasional scratching. A few also noted concerns about the camera lens and the relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 81 reviews
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great investment my phone spend the night in the under water in the San Marcos tx river with this case and the phone worked the next day

    I would recommend this to a friend
  • Pros mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Insanely waterproof

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally left it in tub longer than required, still had no water damage and zero moisture. 10/10 most durable case Ive ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lifeproof has always been my only choice for a phone case. Otter box owns them now and this is just as good as it ever was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lives up to its name

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great case for keeping my phone in one piece while I’m on my motorcycle, working on the ship. I have bought one of these for every phone and never regretted it.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Best Case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since its a Fre which is life proof its way better then any other case fully protected and waterproof and can stand a fall from 20 feet

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive uaed the fre cases through 4 gens of iphones now. They are great even with itterbox taking over lifeproof. A bit spendy but better than any othwr option

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case I’ve had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete protection and comfortable to hold. It has a sealed pocket to the charging port and fits the phone snuggly.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love lifeproof and I needed a case that is waterproof. I have had their cases before and have never been disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Waterproof

    Rated 5 out of 5 stars

    Would recommend if you need a waterproof case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. Waterproof and drop safe. Easy to use even with the screen protector on it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case. It protects your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case Ever

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality! Durable and sleek! I love that this case protects the screen and the cameras!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great case, which gives you the added peace of mind about such an expensive device.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Life proof case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is the screen protector sticks to the screen a tad while typing.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Not the same ‘Lifeproof’

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. It’s quite heavy on the 14 Pro. There are little dots all over the screen - I’m sure they have a purpose, but they are distracting and collect debris. It’s difficult to put on and take off. It does not work with all MagSafe chargers (my existing one I’ve had since I had an 11 Pro, pre- Otterbox/Lifeproof. I am disappointed and I cannot return it because of the very small return window. 2 stars simply because of this being one of few cases that is full protection for phone, screen, and camera lens for the iPhone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize you are finding the FRE Series for MagSafe not to your liking. This specific case is for MagSafe with built-in magnets, and each of the features of the case are designed to enable all of the features of the device to work optimally while providing great protection and being waterproof. If we may assist you with future needs with this case, please give us a ring at 1-855-688-7269 and our amazing CS Team is happy to assist. OtterBox

  • Rated 5 out of 5 stars

    Awesome case!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case from Otterbox! Will continue to purchase these cases!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged, fits my brand new iPhone 14 Pro great and looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers my full iPhone 14 pro. Love it. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does a Great job protecting a new phone investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used a Life Proof/OtterBox on my last phone, and it stood up to repeated droppings and wet conditions. I haven't dropped my new phone in Davy Jones yet. But so far, so good! I was also able to take advantage of a Best Buy sale when I purchased, so that never hurts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best case!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emmanuel and his team made shopping in store easy. Got a new phone and this otter box life proof case is the real deal!! Dropped it a few times already and used it heavy in wet weather when we went to the snow. A must have. No to bulky, easy to remove if needed.

    I would recommend this to a friend
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