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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 96 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers highly value the quality, grip, and fit of the Symmetry Cactus Leather Series Hard Shell case. Many appreciate its durable feel and secure grip, while the snug fit is also frequently praised. However, some customers express concerns about the case's protective capabilities, citing instances of damage despite using the case. Several reviews mention issues with the case's ability to fully protect the phone's corners and screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 96 reviews
  • Rated 5 out of 5 stars

    Best phone case ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit! Very sleek in design! Light weight too! I’ve been using otter box cases since the iPhone7… great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s an Otterbox through and through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox quality never disappoints. Fits correctly. Functions correctly. Textured leather is easy to hold.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend this to anyone great quality and value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great image.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it! I have been asked about it so many times! Where did I buy it! And I told them Beat Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic, held up good the first month. Lets see what happens on another

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OtterBox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Design looks good and feels good, Although my phone cracked with this product on.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case. OtterBox

  • Pros mentioned:
    Case feel
    Cons mentioned:
    Protection

    Rated 2 out of 5 stars

    Overpriced, no drop resistance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome feeling and looking case. However not very good with drops. Dropped on the first day with a new phone and cracked the whole back and screen. Short drop too!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 5 out of 5 stars

    GOAT Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. I’ve tried multiple cases but this one just feels great in the hand… highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Material

    Rated 2 out of 5 stars

    Expensiveand not rugged

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the color of this case and its protection level. The issue for me is the material used on the outside of the case is wearing off and ripping,

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box protected my last iPhone. So upon purchasing a new iPhone I did not hesitate to buy a cover for my new iPhone, but not black, I could never find it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case feels great and looks great and keeps phone safe

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great case solid slim fit case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case love the fit. Way to go on this one otter box 15 years plus I’ve been a customer

    I would recommend this to a friend
  • Cons mentioned:
    Protection

    Rated 2 out of 5 stars

    Little protection for the front edges of phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides no protection for the front corners of the phone. It appears like it does but I have somehow cracked a record number of screen protectors with this case while my phone was in my pocket. In less than a month I've went through 3 without ever dropping my phone.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with your case, associated with your screen protector. If the screen protector is our product also, we can assist with a warranty replacement!
      Please reach out to our Customer Service Team and we are happy to help with this situation! OtterBox

  • Rated 5 out of 5 stars

    iPhone PRO cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best … comfortable in the hand due to the texture of the cover and I like the earth color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Case!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it Very nice!! It looks very expensive and also it is light.

    I would recommend this to a friend
  • Pros mentioned:
    Case feel

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case I love the way it makes the phone feel I have one on each phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On the case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable and looks great! Would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Starts to show a bit of wear after the first week, but still it’s still solid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case nice solid frame and very slime fitting!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a nice look and feel but mine already has a tear in it after a couple weeks of use and I foresee having to buy a new case within the first year

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

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