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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 96 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers highly value the quality, grip, and fit of the Symmetry Cactus Leather Series Hard Shell case. Many appreciate its durable feel and secure grip, while the snug fit is also frequently praised. However, some customers express concerns about the case's protective capabilities, citing instances of damage despite using the case. Several reviews mention issues with the case's ability to fully protect the phone's corners and screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 96 reviews
  • Cons mentioned:
    Material

    Rated 4 out of 5 stars

    iPhone 16ProMax Symmetry Cactus leather Rich Adobe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is the perfect alternative to leather, how ever it does not have that smell of leather we all know an love, nor does it it have the feel. however still a great looking and feeling case. This Brown Cactus Leather case looks fantastic on my Natural Titanium 16 ProMax

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid case. Smooth but not slippery. Only downside for me is the color. I was hoping it would grow on me but I don’t love it. Would go with brown or black if I did it again.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    nice leather feel!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with the leather cases hard to find in an affordable store. this is a strong case. while it may not be real leather its quality feel is superb!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    BEST CASE EVER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case, definitely reccomened it if you're looking for a case for your iphone 16promax

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and sleek case. It did tear on the side from dropping it but did the job.

    I would recommend this to a friend
  • Pros mentioned:
    Texture

    Rated 3 out of 5 stars

    Small charge port weak magafe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first time with something in this lineup the texture is nice it does however lack the safe feeling of its bigger cases and does leave me to worry about it overall mag safe is mildy weaker than the other case options but still good enough ive not tried the bottom port is slender making some cables not fit nicely in

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the great protective nature of this case! Should any questions arise or should there be anything we can assist with, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Rated 3 out of 5 stars

    Ok, not great, but ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entire camera action button area exposed; no protection there. Bottom area where USB port located isn’t as well protected either. Love the finish though, just not enough device protection to justify the cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. OtterBox

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very pleased with it so far. I would buy it again. I've used OtterBox products for years and been very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very pleased with it so far. I would buy it again. I've used OtterBox products for years and been very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    16 pro max case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love otterbox! I have used multiple otterbox covers and never had a complaint. I am very clumsy so i drop my phone regularly…. Protects it well.

    I would recommend this to a friend
  • Pros mentioned:
    Case feel

    Rated 5 out of 5 stars

    i like the feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the feel and the look. Why make you have a lengthy review.

    I would recommend this to a friend
  • Cons mentioned:
    Protection

    Rated 3 out of 5 stars

    Found better protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color but did not feel it gave enough protection for my phone. I returned. The bevel on the top left a bit to be desired for my glass protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Rated 5 out of 5 stars

    Simple, Chic, Durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays true to the quality of the brand. I’ve dropped my phone several times and it has not damaged the actually phone itself. Slick and the design doesn’t not make it feel so bulky. Minimalist design

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case. I added a pop socket to it with Magnet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice case with one exception. The large cutout for the camera control button leaves the edge of the iPhone exposed which could cause it to break if dropped.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the great protection of this case! Should any questions arise as you enjoy the case, please feel free to reach out to our Customer Service Team, as we would be happy to assist! OtterBox

  • Pros mentioned:
    Fit
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Case

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchase was a very great case. It protects my phone very well and I double down with protection to add a screen protector to it. No cracks at all so far definitely would highly recommend for slim cases for small pockets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It does feel like the camera lens are exposed when you lay the case down on hard surfaces.

    I would recommend this to a friend
  • Cons mentioned:
    Material

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a leather case, this is NOT the one. This is basically a plastic case with a stamped back made to resemble leather. It’s a rough pebble type feel. The front edges surrounding the screen are very rough and coarse. Is like sandpaper. The side camera control cutout isn’t ideal, but it is also not unusual amoung case makers. On the positive side, the button covers are great, well placed, and have a nice click to them. If you ok wirh a plastic case resembling pebble leather, this is a fine option. If you are looking for a more traditional smooth soft leather, this is not the case for you.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, should further questions arise with the Cactus Leather product, and we are happy to help! OtterBox

  • Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim but comfortable and not slippery. With phone and otter box case it fits nicely in a back or cell phone pocket

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel of this case. Great quality! The color is beautiful and feels very sturdy.

    I would recommend this to a friend
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