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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 103 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers highly value the quality, grip, and fit of the Symmetry Cactus Leather Series Hard Shell case. Many appreciate its durable feel and secure grip, while the snug fit is also frequently praised. However, some customers express concerns about the case's protective capabilities, citing instances of damage despite using the case. Several reviews mention issues with the case's ability to fully protect the phone's corners and screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 103 reviews
  • Rated 5 out of 5 stars

    Simple & Plain but Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super hard shell protective case. I have no worries when dropping the phone with case on hard surface. Very solid purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case nice solid frame and very slime fitting!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Leather case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and durable makes your phone look elegant

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Small charge port weak magafe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first time with something in this lineup the texture is nice it does however lack the safe feeling of its bigger cases and does leave me to worry about it overall mag safe is mildy weaker than the other case options but still good enough ive not tried the bottom port is slender making some cables not fit nicely in

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the great protective nature of this case! Should any questions arise or should there be anything we can assist with, please reach out to our CS Team by phone or via chat, and we are happy to help! OtterBox

  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and sleek case. It did tear on the side from dropping it but did the job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, not great, but ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entire camera action button area exposed; no protection there. Bottom area where USB port located isn’t as well protected either. Love the finish though, just not enough device protection to justify the cost.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      The new and improved designed cases work seamlessly with Apple's new camera control button on the Apple iPhone 16 line of cases. Our engineering team not only found that the new notch does not diminish the drop protection of the case. OtterBox

  • Rated 5 out of 5 stars

    Best Phone Case Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for the best case for my phone and happened to find this one. Only case I trust and love!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    You won’t regret it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth its weight in gold, protect your property and buy this…thank me later

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very pleased with it so far. I would buy it again. I've used OtterBox products for years and been very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Very pleased with it so far. I would buy it again. I've used OtterBox products for years and been very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid case, never afraid to drop my phone while having the case on it.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I really enjoy it. I would recommend the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Found better protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color but did not feel it gave enough protection for my phone. I returned. The bevel on the top left a bit to be desired for my glass protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Pros mentioned:
    Case feel

    Rated 5 out of 5 stars

    i like the feel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the feel and the look. Why make you have a lengthy review.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Case

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchase was a very great case. It protects my phone very well and I double down with protection to add a screen protector to it. No cracks at all so far definitely would highly recommend for slim cases for small pockets.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice case with one exception. The large cutout for the camera control button leaves the edge of the iPhone exposed which could cause it to break if dropped.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the great protection of this case! Should any questions arise as you enjoy the case, please feel free to reach out to our Customer Service Team, as we would be happy to assist! OtterBox

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good case. I added a pop socket to it with Magnet

    I would recommend this to a friend
  • Cons mentioned:
    Material

    Rated 2 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking for a leather case, this is NOT the one. This is basically a plastic case with a stamped back made to resemble leather. It’s a rough pebble type feel. The front edges surrounding the screen are very rough and coarse. Is like sandpaper. The side camera control cutout isn’t ideal, but it is also not unusual amoung case makers. On the positive side, the button covers are great, well placed, and have a nice click to them. If you ok wirh a plastic case resembling pebble leather, this is a fine option. If you are looking for a more traditional smooth soft leather, this is not the case for you.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, should further questions arise with the Cactus Leather product, and we are happy to help! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Solid protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clean style cover. I always like that little added protection for my phone. Helps to protect my phone from drops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slim case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. It does feel like the camera lens are exposed when you lay the case down on hard surfaces.

    I would recommend this to a friend