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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 104 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers highly value the quality, grip, and fit of the Symmetry Cactus Leather Series Hard Shell case. Many appreciate its durable feel and secure grip, while the snug fit is also frequently praised. However, some customers express concerns about the case's protective capabilities, citing instances of damage despite using the case. Several reviews mention issues with the case's ability to fully protect the phone's corners and screen.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-104 of 104 reviews
  • Rated 2 out of 5 stars

    NOPE! Cute, no function

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is cute and eco friendly, but DOES NOT function as a case. My phone screen has cracked twice in 4 months (even with a screen protector). I will avoid foul language, but DO NOT by this

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Dont buy this!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    already has a skuff less than a week in with light use. Dropped phone from a couple feet of the ground light and my screen protector shattered. It doesn't protect the screen at all with the design. This product is awful and nothing in line with what I expect from otterbox. Avoid this one like the plague.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    PERFECT SPOT ON

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NIce slick leather brown its really nice definitly worth it

    I would recommend this to a friend
  • Pros mentioned:
    Case feel

    Rated 1 out of 5 stars

    Could be great…

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits SO snug its hard to get on or take off. Cannot use any camera protectors with it. The buttons on the side were all angled and janky. Constantly getting stuck down. Loved the look and feel of this case but definitely needs improvement.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing an issue with your Symmetry Cactus Leather Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

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