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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 276 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 276 reviews
  • Rated 1 out of 5 stars

    Not Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fit the phone perfectly easy to put on and remove for cleaning. I dropped it 1 time and the back of the phone completely shattered with the case on it. The case itself isnt damaged but did nothing to protect the phone from the fall. The DROP+ says 3X as many drops as military standard. My cracked phone back says differently. Very disapointed since it's an Otter Box product. If looking for a protective case buy another product.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello,

      We're sorry to hear about the damage to your device while it was in a Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Nice protective case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I try to never drop my phone and for the most part I haven't. Still, like an insurance policy, it is nice to know that if it hits a hard surface, that there is a chance that the phone will survive without damage. The OtterBox fits the phone perfectly, is easy to handle, doesn't add a lot of bulk and slides into my pocket easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what the Dr. Ordered.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Protects my phone from damage. Works as advertised. Easy to get to buttons to operate phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE!!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is the goat. I dropped my phone a million times and it's always perfectly protected. I have a beautiful lavender galaxy and I love the clear case so I can see the color of the phone through it but still have real heavy duty protection. I'll always have an OtterBox. And the lifetime replacement you just can't beat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Won't Buy Anything But an OtterBox!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using OtterBox cases for my family of five for more than a decade. In all that time, having three aggressive teenagers (and being a bit clumsy myself) we've probably had tens of thousands of phone drops in an OtterBox case and the phones survived without a scratch. I've only had one fluke incident where a phone was damaged by a fall/drop (screen hit the corner of concrete). I've been using the Symmetry cases for several years on multiple phones and love them. It offers a great balance of protection and low profile. The Commuter and Defender have more protection, but more bulk as well. So choose whichever series best meets your needs. I've also damaged a case in phone drop and OtterBox replaced it for free under warranty. Some say they are pricey, but so is your phone - it's worth protecting properly. I never could understand how people spend hundreds on their phone but only want to pay 10 bucks for a cheap case. You can't go wrong with an OtterBox!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection, light weight, easy to hold, fits snuggly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome slim case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits snugly, compatible with screen protectors. Raised edges offer screen protection as well. Not too slippery, slim design fits well in back pocket. Protected phone through a couple of drops already and looks really cute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing case for my wife's phone. It lasted for such a long time and through many drops. Or highly recommend it to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone directly on it's front and this case protected it! Will always buy otterbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does What It's Supposed To Do

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has protected my phone from many falls. Rubber parts of the case yellow over time which is to be expected. Decent phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable, protective case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Its easy to install and works well with a screen protector. The side buttons still have great functionality and its a cute design/color to boot. Seems to protect the phone well, though I have been very careful not to drop it very much. It's mostly been short drops of 2 feet or less and very infrequently. I am curious to see how well the clear color holds up over time against yellowness. Time will tell with that...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine Protective case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking to get a case that offered max protection but also showed off the phone. Went with OtterBox due to reputation. Overall the case does do a good job protecting the phone. It was snug to get in and it wraps around phone nicely. It makes the phone feel solid and offers confidence that it will protect well. The negative aspect is that the case scratches very easy and they can be very noticeable. Also a lot of dust gets trapped between case and phone and also can be seen. Overall happy with purchase and feel its a good product for price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone case would definitely stick with this brand in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to find cases for my model of phone this one looks good and feels good in the hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a long time. Outter box the best keep my phone like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for years and it's still in great shape.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It protects my phone very well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone so it doesnt get damaged.I would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and fit. I got good protection with style. It doesn't make my phone look bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case for Galaxy S21+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to better protect my daughter’s new Galaxy S21+. She would always buy crappy cases that didn’t really protect her phone as well. Since this case was clear and it would show the nice purple color of the phone she loves it and I know the phone is protected much better in case of hard drops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It!!!! Great Phone Case! And It's SUPER CUTE!

    I would recommend this to a friend
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