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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 3.4 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers are impressed with the Symmetry Series 360 Elite Folio Tablet Case, particularly its build quality and protective capabilities. Users find the case to be sturdy and effective. Many customers highlight that the case protects the screen surprisingly well. Overall, the case seems to be well-received for its durability and protection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    OTTERBOX at its best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE otterbox cases. Sturdy yet low profile. Wanted a case i could throw in my day bag without being too bulky. This on is it. Doesnt feel flimsy and protects the screen surprisingly well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love otter box cases for phones. I love the durability and how strong it is especially when you drop the phone. The phone doesn’t break and It’s still the same for the iPad. I like how it feels and good protection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good quality/hard to install/stand broke.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case almost a year ago for my iPad 10th generation. The installation was not easy at all. The material of the case feels cheap but that may be my opinion only. Every time I tried to use it to stand the iPad, it was difficult to set the proper angle as if it was going to brake. Finally I believe with the use amd some tricky maneuvering I was avoe to use. It finally broke and I am not sure if this is cover by any warranty. Putting the front part was also difficult and was ruining the rubber/silicone part of it. I do not recommend this product, too expensive, low quality, not a good value for the money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Pros mentioned:
    Build quality

    Rated 4 out of 5 stars

    Only had the one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly sturdy and easy to install. There was literally no choice at the store for any other cover than this one, which is disappointing. Price a bit steep.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Solid case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ipad case. It has a modern look with acceptable protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Robust

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not flashy, but it is robust and meets all the requirements of a tablet case.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flimsy hinge, can be difficult to open, does not always close properly (and therefore battery discharges). This is the first OtterBox device I have owned that that I did not love.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Patrick! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Quality Case, High Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's sturdy and has worked well. I wish it were closer in price to other cases, but there aren't many other options of this quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TOUGH COVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT. EASY TO USE. IMPACT PROOF VERY WELL. HIGHLY RECOMMEND.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Case not fitting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, for me, although advertised, it’s the correct case for my iPad it didn’t fit and Had to buy a different brand

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello John! We are sorry that the case didn't fit as expected. If you do have any other products we are always more than happy to help! Just call us at 1-855-688-7269 and we are happy to help with any problems with your OtterBox products! OtterBox

  • Rated 4 out of 5 stars

    Tablet Cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Tablet Case I’ve bought. This one was purchased for a Christmas present for my son. I’ve had good luck with the last one I purchased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad kickstand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kickstand sucks. Won’t stay up at all totally not worth it bad design

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with the stand portion of your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation OtterBox

  • Rated 5 out of 5 stars

    Only OtterBox Will do

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is the only product that I would consider for protecting my electronic devices.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just not sized right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too big for the 5th generation I-pad. Want toreturn it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there, John! We apologize for any inconvenience you may have experienced with the Symmetry Series 360 Elite case for your iPad. However, this case is only compatible with the iPad (10th gen) and won't work with your iPad (5th gen). We design all of our cases on an individual basis to ensure their seamlessly compatibility with the unique features of your exact device, so you will need the case made especially for your iPad. We're confident our friends at Best Buy will be able to assist you with this, but please feel free to give our customer service team a call at 1-855-688-7269 if there's anything else you need.

      Best,
      OtterBox Customer Support OtterBox

  • Rated 5 out of 5 stars

    Show off your beauty!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This clear case allows you to see the beautiful color of the iPad. What's the point of getting a cored iPad when you can't show off it's beauty? We got the yellow iPad 10th generation.

    I would recommend this to a friend
  • Customer reviews from otterbox.com

    User rating, 3.5 out of 5 stars with 41 reviews on otterbox.com.

    See all otterbox.com reviews
    otterbox.com
  • Customer reviews from bestbuy-ca

    User rating, 5 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
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