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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and iPhone® 8 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1822 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 26 Reviews mentioning:
buttons
  • Rating: 3 out of 5 stars

    ok stuff

    Posted
    leee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    it is hard to press the on/off button of phone. I have to press button longer and my finger hurts then off

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi leee,

      Sorry to hear that this Symmetry series is having a hard time feeling the power! Occasionally, the side buttons on a brand-new case can act a little stubborn at first, but after some time and use, they should start to come around. If the issue persists or becomes too frustrating, feel free to call our handy Otters at 1-855-688-7269, and they'll be happy to help fix things up!

      Warmly,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Just one (major) complaint.

    Posted
    MAyBe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Does all I want as a case for my phone. My problem is that it is very hard to press the "off" button. I have to work very hard to press hard enough to activate the button to turn off the screen and, frankly, that's annoying every time I use it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi MAyBe,

      Sorry to hear that you're dealing with some bothersome buttons on this Symmetry series! While the side material on a brand-new unit can sometimes be a little stiff at first, after a brief break-in period, it should start to loosen up a bit. Trust us, if you hang in there, the epic protection is worth it! If you have any additional questions or comments, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Clear Cover

    Posted
    Aruba
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Like the clear cover but the cover goes over the volume buttons and makes it extremely difficult to adjust

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Aruba,

      We're sorry to see that the side buttons on this Symmetry series seem to be hesitant to 'pump up the jams!' Occasionally, the volume switches on a new case can be a little stiff at first, but after some time and use, they should start to relax. If the tenacity persists, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll happily find a quick fix for this!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Great looking case

    Posted
    WandaL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great case, the only problem is when you push the camera button, it's very hard to press.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hello there, WandaL!

      We're sorry to hear that those buttons are giving you a workout! Typically those start to "break in" over time, so they should get easier to push. If they continue to give you trouble, give us a ring at 1-855-688-7269, and we can get you helped out.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Durable but doesn’t fit correctly

    Posted
    Jjcollins4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This case seems durable but the buttons are very hard to push and you can not plug in your headphones into the jack because plastic case is too close to the jack.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Jjcollins4,

      We apologize that this Symmetry series isn't quite meeting expectations yet! While the side buttons on a fresh new case can be a little stiff at first, after a brief 'break-in' period, they should start to move more comfortably. Just give them a little time, and they should start to warm up to the job!

      As for the headphones issue, we actually did not include an audio port on this specific case, since both of the iPhone 7 and iPhone 8 devices do not include an audio jack. Your phone should have come packaged with a 'dongle' - an adapter which allows you to plug in your headphones using the charging port. If you have any further questions on any of this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly dive in to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 5 out of 5 stars

    Nice case

    Posted
    ReeRee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I like the case overall, the side button to click the screen off is really hard to press, but I would get it again.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great ...but

    Posted
    Aaronland8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fit was perfect and I know it's meant to be protective... but the side buttons are very hard to press through the case ... this was for my mother who has arthritis and she found it difficult to function the buttons.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Protection

    Posted
    SulReed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very protective case, only problem in my opinion is that the lock button is very stiff and hard to press.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone protection

    Posted
    WG01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good case to protect phone but very difficult to press on and off button.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey WG01,

      Sorry to hear that the Power button on your Symmetry series is giving you a little bit of pushback! Sometimes, the side materials on brand new cases can be a little stiff at first, but they do tend to loosen up with some time and use. If the problem persists or just becomes too frustrating, please feel free to call our handy Otters at 1-855-688-7269, and they'll find a quick fix!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Overall good case one flaw

    Posted
    RaceRedRacerq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall good case - however one flaw, the close screen button is too small and must press really hard on small button to open/close iphone screen. Button on the same designed speck case is much larger and preferred.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there RaceRedRacerq,

      Sorry to hear that this Symmetry series is having trouble 'feeling the power' with that on/off side button! While the material on a brand-new case can be a little stiff at first, after some consistent use, it should start to relax a bit. If the tenacity persists or just becomes too frustrating, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Solid

    Posted
    Dude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good case, not too bulky. Buttons are a little stiff.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    otter box!

    Posted
    Katt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The design not so much pizazz after I put it on my iPhone. Buttons very stiff, but getting used to it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Katt,

      We apologize that this Symmetry series isn't quite checking all of your boxes! While the side buttons on a brand-new case can be a little stiff at first, after a brief break-in period, they should start to feel more relaxed. If you run into any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Would not buy again

    Posted
    Tmur

    This phone case claimed to not change colors but it definitely yellows. Also the sides where the buttons are stretched out so bad that I was unable to use it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Tmur,

      We're so sorry to see that your experience with this Symmetry series hasn't exactly gotten off on the right foot! Our awesome Otters would love to hook you up with a brand-new replacement case, so please don't hesitate to call them at 1-855-688-7269. They'll get things rolling again with a warranty claim in no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Great protection

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the way it protects the phone but the volume/lock button is hard to click on. That's the only con to this otherwise great case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great case minus the button functionality!

    Posted
    GadgetMommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Durable and stylish case as usual for OtterBox. Functioning the buttons is a bit difficult and takes just a little more strength.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall good case

    Posted
    Jon1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice looking clear case with a good rubbery feel and smooth back. But it makes it hard to press the volume and sleep buttons. Please make it easier to press them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bought for Wife's iPhone 7

    Posted
    tmeidinger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Fit is good and wife loves the looks. Only complaint is the volume and power buttons are a bit stiffer than I would like. We will see how well it protects in time!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love my case

    Posted
    Letty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This a a great case! I love that's it's clear and it looks great with the iPhone 8 gold color phone. The only problem is the power and up and down volume are a little bit hard to push but I hope to break it in.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Its an Otterbox so protection is great

    Posted
    tmeidinger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is my wife's phone so I haven't had any mishaps to test the toughness of this case. Fit seems to be good. The one comment I can make however is that the buttons are overly stiff for my taste. It takes a considerably harder press to use the side buttons on the phone compared to my case, also an Otterbox.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Sturdy but on button difficult to activate.

    Posted
    Zanna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I phone 8 case. Color is very pleasant. However, the on switch for the phone is difficult to turn on because of the close position of the case. Annoying

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Zanna,

      "Annoying" isn't exactly what we were going for with this Symmetry series! We apologize that the power button is acting a little stubborn, but not to worry - after some consistent use over time, it should start to relax. Brand new cases can just be a little nervous and rigid at first, that's all! If you have any additional questions or concerns, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help out!

      Best,
      OtterBox Customer Service Team otterbox