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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and iPhone® 8 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1826 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
scratches
  • Rating: 3 out of 5 stars

    Scratches

    Posted
    Debbie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The back scratches easily. But it protects the phone okay. Either way I'm returning it because it's not worth almost $40 when it scratches.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Debbie,

      We certainly apologize that your Symmetry clear case has been suffering from severe scratching! We like our cases to stay healthy and scratch-free for a long time so that your iPhone is always protected. Our Otter doctors are ready to heal that case right away with a warranty claim, so please feel free to call them at 1-855-688-7269. They'll start the procedure and get you a sleek new replacement case!

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 4 out of 5 stars

    Sturdy case

    Posted
    hurricanes717
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The case is very sturdy and trustworthy, but does show fingerprints and scratches very quickly and easily

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Phone Case

    Posted
    Fanicita
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Very pretty but I had to return it because it had some scratches and I didn't like how my phone looked with it

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Fanicita,

      We're so sorry to hear that this Symmetry series retained some surface-level scratches, and that you felt your best option would be to return it! Had you contacted us, we would have been more than happy to set you up with a warranty replacement to get you back to sleek, stylish security. As it is, we genuinely hope that this experience does not turn you away from OtterBox for the long haul, and if you have any additional questions or concerns, please feel welcome to contact our friendly Otters at 1-855-688-7269. They'll always do what they can to provide assistance!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    ok case

    Posted
    Tiller
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    scratches easily and it is a bit hard to remove, but seems to protect the phone just fine though it is a bit slippery to hold onto.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Tiller,

      We're thrilled to hear that your iPhone feels safe and secure within the stylish protection of the Symmetry! We apologize that it has gotten a little scratched up, and our awesome Otters would love to remedy this cosmetic casualty by hooking you up with a warranty replacement! Please feel free to give them a call at 1-855-688-7269, and they'll send out a new, flawless case in no time at all.

      If you're searching for a case with a bit more traction, so to speak, we would recommend the Defender series! The Defender has a rubber silicone component that wraps around the back and makes it a little easier to hold. Take a look by clicking on the following link, and let us know if you have any questions!

      https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-and-iphone-8-purple/6028051.p?skuId=6028051

      Regards,
      OtterBox Customer Service Team otterbox

  • Rating: 1 out of 5 stars

    Didnt Like it

    Posted
    SunriseMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Otterbox is usually synonym of quality, unfortunaley not in this case, good thing is that Best Buy replaced it for a black one and now Im getting the quality I have always get from Otterbox!! In less than 2 weeks, this clear protector looked like I had it for 2 years, dirty, scratches, yellow-ish!

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi SunriseMan,

      We apologize that your initial Symmetry series didn't exactly meet expectations, but we're glad that Best Buy got you back on track to the case of your dreams! Should you have any further questions or comments, please always feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help you out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Stylish protective case!

    Posted
    KimT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this phone case for my 10-year-old daughter and she absolutely loves it! Plus, it protects her phone from wear and tear and scratches.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Purchased for daughter and she loves it

    Posted
    snowcap
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My daughter loves this. It seems like it could be... more protective. Also, I think it may be susceptible to scratches on the back.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great color

    Posted
    Jlynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this case for the look of it. I love the ombre!!! With a gold phone, it makes the back of your phone look like the beach. My only complaint is the box said scratch resistant, and my case has scratches.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protection

    Posted
    Gato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This clear case provides good protection for the I phone 8. It protects the glass back of the phone. The back of the case already shows signs of scuff and scratch marks. You have to apply strong pressure to turn on and off the phone and change the volume. I think the price is high.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Gato,

      It's awesome to see that this Symmetry series is successfully providing stylish security for your iPhone 8! We apologize that the side buttons are acting a bit stiff, but rest assured that after some consistent use, they should start to relax. As for the scratches, while cosmetic damage shouldn't affect your overall levels of protection, we certainly understand why you would want the case exterior looking fresh for as long as possible. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set you up with a brand-new warranty replacement. Before you know it, you’ll be enjoying sleek security once again!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Very nice case

    Posted
    Chas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Fits very well on my iPhone 8. Easy to install but not so easy to take off. Buttons work well but some require a bit more pressure. Feels very high quality and very protective. Much better grip and more protective than the leather Apple case I had. The back will scratch though not easily.

    I would recommend this to a friend