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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and iPhone® 8 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1824 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-7 of 7 Reviews mentioning:
volume
  • Rating: 4 out of 5 stars

    Great protection

    Posted
    Jenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Love the way it protects the phone but the volume/lock button is hard to click on. That's the only con to this otherwise great case.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall good case

    Posted
    Jon1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Nice looking clear case with a good rubbery feel and smooth back. But it makes it hard to press the volume and sleep buttons. Please make it easier to press them.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bought for Wife's iPhone 7

    Posted
    tmeidinger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Fit is good and wife loves the looks. Only complaint is the volume and power buttons are a bit stiffer than I would like. We will see how well it protects in time!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love my case

    Posted
    Letty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This a a great case! I love that's it's clear and it looks great with the iPhone 8 gold color phone. The only problem is the power and up and down volume are a little bit hard to push but I hope to break it in.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good protection

    Posted
    Gato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This clear case provides good protection for the I phone 8. It protects the glass back of the phone. The back of the case already shows signs of scuff and scratch marks. You have to apply strong pressure to turn on and off the phone and change the volume. I think the price is high.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Gato,

      It's awesome to see that this Symmetry series is successfully providing stylish security for your iPhone 8! We apologize that the side buttons are acting a bit stiff, but rest assured that after some consistent use, they should start to relax. As for the scratches, while cosmetic damage shouldn't affect your overall levels of protection, we certainly understand why you would want the case exterior looking fresh for as long as possible. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set you up with a brand-new warranty replacement. Before you know it, you’ll be enjoying sleek security once again!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 1 out of 5 stars

    Case didn’t fit my phone

    Posted
    Willi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have an iPhone 8 and the otterbox symmetry case was to tight on my phone. The power button and the volume rocker was real hard to press. The IPhone 8 is slightly larger than the IPhone 7. I returned it with no hassles. Best Buy's customer service is getting better than it used to be. I purchased an Otterbox commuter case and that fit like a glove. Very happy with that case.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Will,

      We're sorry to see that this Symmetry series had trouble fitting seamlessly with your iPhone 8! While the iPhone 7 and iPhone 8 are extremely similar in size, we understand that occasionally the side buttons on a new Symmetry case can be a little rigid at first. With some time and use, they should have started to relax a bit. Nonetheless, we're glad to hear that you found a style that works better for you! If you have any future questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not worth your money/Bad quality

    Posted
    bbaenice

    I have an iphone7 (silver) and I bought this case to protect my phone. I have a protective screen and on the 2nd week of having this case, it had a lot of little scratches. Also, my phone fell from my cabinet to the ground (3 feet) and the corner of my phone cracked. It also makes my phone look very yellow?? Plus the volume and lock buttons are hard to push. The quality of this case isn't as good as I expected. It isn't worth the money.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there bbaenice,

      We're so sorry to hear that your iPhone suffered a fatal fall while under the watchful protection of the Symmetry series. We put our products through an extensive amount of testing to ensure the best protection available, but unfortunately, we cannot guarantee that all exposure to risk is eliminated through our cases. Although our warranty does not extend to the Apple device itself, we would very much like to offer you a brand new OtterBox, since it sounds like yours was already slightly compromised. If you're interested in this option, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to issue you a warranty replacement.

      Best,
      OtterBox Customer Service Team otterbox