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Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and iPhone® 8 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1795 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 2 out of 5 stars

    Not worth your money/Bad quality

    Posted
    bbaenice

    I have an iphone7 (silver) and I bought this case to protect my phone. I have a protective screen and on the 2nd week of having this case, it had a lot of little scratches. Also, my phone fell from my cabinet to the ground (3 feet) and the corner of my phone cracked. It also makes my phone look very yellow?? Plus the volume and lock buttons are hard to push. The quality of this case is not as good as I expected. It isn’t worth the money.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there bbaenice,

      We're so sorry to hear that your iPhone suffered a fatal fall while under the watchful protection of the Symmetry series. We put our products through an extensive amount of testing to ensure the best protection available, but unfortunately, we cannot guarantee that all exposure to risk is eliminated through our cases. Although our warranty does not extend to the Apple device itself, we would very much like to offer you a brand new OtterBox, since it sounds like yours was already slightly compromised. If you're interested in this option, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be happy to issue you a warranty replacement.

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    purchased for my iphone

    Posted
    7777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    after a few months the rubber part of case was sticking out & it looked like I really ruffed up the case. I tried returning but Best buy said I had to return to manufacture & they wanted to charge me more than I paid for case just to return.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there 7777,

      Sorry to hear that this Symmetry series is looking a little worse for wear lately! Not to worry - our awesome Otters are prepared to hook you up with a brand-new replacement case. Just give them a call at 1-855-688-7269, and they'll set up a warranty claim - stat!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Ok..

    Posted
    Ashley
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case is very cute but the clear part yellows after only a short while...I’ve had several and that all do it and NO I don’t smoke or live with anyone who does...my friends did the same thing.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Ashley,

      We're sorry to hear that your Symmetry series seems to be suffering from the yellow yuck! Our Otter medics are on the scene, ready to save the day with a spotless new replacement case. Please don't hesitate to call them up at 1-855-688-7269, and they'll perform a standard warranty claim procedure right away. Your healthy phone protection should be restored in no time at all!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Wouldn't Buy Again

    Posted
    ConscientiousBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Though aesthetically pleasing, it will not withstand your normal wear and tear. After about 4 months, I had to replace it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there ConscientiousBuyer,

      Uh oh - this certainly doesn't sound like the long-lasting security that we typically expect from the Symmetry series! We're glad to hear that you already have a replacement in hand, and we're confident that the case should keep your iPhone safe and sound for a long time to come. Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. So as long as your phone is doing okay, that’s still a win in our books! Please feel welcome to call our friendly representatives at 1-855-688-7269 if you run into any additional questions going forward!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Clear Cover

    Posted
    Aruba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like the clear cover but the cover goes over the volume buttons and makes it extremely difficult to adjust

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Aruba,

      We're sorry to see that the side buttons on this Symmetry series seem to be hesitant to 'pump up the jams!' Occasionally, the volume switches on a new case can be a little stiff at first, but after some time and use, they should start to relax. If the tenacity persists, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll happily find a quick fix for this!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 2 out of 5 stars

    Doesn’t fit phone properly

    Posted
    Mrdb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very disappointed Case doesn’t fit the phone snugly. Phone moves in the case when it rings or when you use the keyboard

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Mrdb,

      Yikes! We're concerned to see that this Symmetry series isn't hugging your device as tightly as it should, and our friendly representatives would love to investigate. Please feel free to give them a call at 1-855-688-7269, and they'll solve this mystery right away. You'll be back on track to stellar device security before you know it!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Beware!

    Posted
    Martha
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Case fits the phone just fine but the hole for the headphones isn’t big enough, I had to remove the case to plug my headphones in.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Martha,

      We genuinely apologize about any confusion surrounding this Symmetry series design! This case actually does not incorporate a headphone port since the iPhone 7 and iPhone 8 devices do not have an audio jack. Are you possibly using this unit in conjunction with an iPhone 6? If so, the good news is that our Symmetry series for the iPhone 6 does have a perfectly-sized hole for the headphones! Should you run into any additional questions, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with some answers!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not good.

    Posted
    Songbird
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case came with scratches and something around the edges. This item was also delayed.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Songbird,

      Yikes - sounds like this Symmetry series experienced some rough adventures as it was making its way to you! We definitely understand why you would want your new case looking fresh, and our stylish Otters would be more than happy to outfit you with a sleek warranty replacement. Please feel welcome to give them a ring at 1-855-688-7269, and they'll send you a brand-new Symmetry so that you can enjoy that epic OtterBox protection that you've been waiting for!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    don't buy if you drop your phone

    Posted
    kugfjuyrdiy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    very pretty case, but cracked on first drop! the again on second drop...not worth it

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi kugfjuyrdiy,

      While we're sorry to hear that your Symmetry series case cracked, we're glad that it seems to have sacrificed itself for the sake of the iPhone! Situations like this are exactly why we have our warranty, so please feel free to contact our awesome Otters at 1-855-688-7269. They'll hook you up with a brand new case so that we can keep the protection going for a long time to come!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 2 out of 5 stars

    Not as good as advertised

    Posted
    AlexD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I must say that I'm not a big fan of the clear cases for iPhones.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi AlexD,

      We're so sorry to hear that the future of this Symmetry series is looking a little cloudy! What exactly about the case is giving you pause? Our friendly Otters would love to grab a few more details to see how we can help, so please feel welcome to give them a call at 1-855-688-7269. They'll be more than happy to provide any further assistance!

      Best,
      OtterBox Customer Service Team otterbox