Main Content

Customer Ratings & Reviews

OtterBox - Symmetry Series Case for Apple® iPhone® 7 and iPhone® 8 - Black-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 1796 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 57 Reviews
  • Rating: 3 out of 5 stars

    Neutral for now

    Posted
    kkparr33
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This product is probably very good at protecting my phone from falls or drops. I won't know until I drop it or it falls. However, I am a bit peeved by the fact that it does not specifically have a screen protector. After I received it, I read the description again or read somewhere that this was a "one piece" device. That still doesn't indicated that the item will not come with a SCREEN PROTECTOR. Since it does not have a screen protector, it will not protect my phone from spills or rain (water). I've used Otterbox more than once and it always covered my screen. I haven't decided if I am going to return this for ANOTHER one that provides FULL protection. Probably will. I would recommend this to someone who is only looking to protect from falls or drops.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi kkparr33,

      We sincerely apologize for any confusion surrounding the screenless style of the Symmetry series! Historically, the Symmetry has never included any sort of screen protection, but we certainly understand why some might be expecting one.

      If you're looking for a case that does include a built-in screen protector, we would recommend the Defender series. While it does not provide waterproof protection, the Defender integrates the rugged design that you may be used to, and should keep your iPhone safe from any drastic drops! Feel free to take a look via the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further questions!

      https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-and-8-purple-nebula/6144007.p?skuId=6144007

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Good protection

    Posted
    Gato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This clear case provides good protection for the I phone 8. It protects the glass back of the phone. The back of the case already shows signs of scuff and scratch marks. You have to apply strong pressure to turn on and off the phone and change the volume. I think the price is high.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Gato,

      It's awesome to see that this Symmetry series is successfully providing stylish security for your iPhone 8! We apologize that the side buttons are acting a bit stiff, but rest assured that after some consistent use, they should start to relax. As for the scratches, while cosmetic damage shouldn't affect your overall levels of protection, we certainly understand why you would want the case exterior looking fresh for as long as possible. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to set you up with a brand-new warranty replacement. Before you know it, you’ll be enjoying sleek security once again!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    So so

    Posted
    Texaswildflower
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Thank goodness I have not dropped my phone except on carpet so far. In comparison to my previous OtterBox, I don’t feel this has quite as much rubber cushion on the outside. For some reason it does not seem as drop resistant as I had hoped for. But it is sleek and not bulky which I am happy about. I would say overall it is decent.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Texaswildflower,

      Although we're glad to see that you're loving the slim style of the Symmetry series, we apologize that you're feeling a little skeptical about its protective abilities! Rest assured, this case went through a period of extensive testing (over 238 hours, to be exact) to ensure that it provides drop protection that meets our high standards. If you have further questions, please feel free to call our awesome Otters at 1-855-688-7269, and they'll be happy to help boost your confidence going forward!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Not able to press a lock side button in Iphone7

    Posted
    Ginni
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like this case and i was looking for same a transparent case but unfortunately the locking button in the case of this model doesn't work out for my iphone 7.It is bit tough to press and try to lock a phone .Please check other review before buying this case to ensure u r not wasting your time .I may have received a defective piece.Good luck

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Ginni,

      Thank you so much for your feedback! We apologize that your power button is being a little stubborn - sometimes the side buttons on newer cases can be a little stiff at first, but they typically become more comfortable after some time and use. If the problem persists or the tenacity becomes just too frustrating, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for this!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    it’s alright.

    Posted
    Timmmm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    every time i put it in my pocket, it would bend the edges and it stretched it out. it made it harder to press my volume buttons but that’s just because it’s always in my pocket. so the pressure might be the biggest problem because i skate and bike with it in my pocket. but buy at your own risk. it was good, while it lasted.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Timmmm,

      Sorry to hear that your Symmetry didn't hold up with your skating and biking lifestyle, but as long as the iPhone survived the pressure, we still call that a win! Our rad Otters would be happy to send out a replacement case to keep the protection going, so feel free to call them up at 1-855-688-7269. You'll be taking your phone on all of your adventures again before you know it!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Overall good case one flaw

    Posted
    RaceRedRacerq
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall good case - however one flaw, the close screen button is too small and must press really hard on small button to open/close iphone screen. Button on the same designed speck case is much larger and preferred.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there RaceRedRacerq,

      Sorry to hear that this Symmetry series is having trouble 'feeling the power' with that on/off side button! While the material on a brand-new case can be a little stiff at first, after some consistent use, it should start to relax a bit. If the tenacity persists or just becomes too frustrating, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly do what they can to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Just one (major) complaint.

    Posted
    MAyBe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Does all I want as a case for my phone. My problem is that it is very hard to press the "off" button. I have to work very hard to press hard enough to activate the button to turn off the screen and, frankly, that's annoying every time I use it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi MAyBe,

      Sorry to hear that you're dealing with some bothersome buttons on this Symmetry series! While the side material on a brand-new unit can sometimes be a little stiff at first, after a brief break-in period, it should start to loosen up a bit. Trust us, if you hang in there, the epic protection is worth it! If you have any additional questions or comments, please feel free to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Great protection, not the best color.

    Posted
    Amber06
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This otterbox is slim, but the clear does not stay for long. Around the side of the phone the case turned yellow after a month or so. I tried to clean it, but it was stained. It was pretty disgusting to see that it was yellowing on the sides to be honest, just from normal use.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Amber06,

      Uh oh, sounds like your Symmetry case had dreams of being a different color, and decided to go for it! Even though we're all about following your dreams here at OtterBox, we apologize that this is happening! Not to worry - our amazing Otters are ready to clean up this cosmetic casualty with a quick warranty claim. Just give them a ring at 1-855-688-7269, and they'll be happy to send you a spotless new replacement case in no time!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Not a good grip

    Posted
    PollyMary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like clear cases. I like soft shell cases. I swear they bounce!!! I felt this one was a bit slick and that I would drop it. My phone holding hand isn’t strong. For the average person, I think you would be happy.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear PollyMary,

      True - the Symmetry series takes the term 'polished protection' to a whole new level! While this case is designed with a pocket-friendly style, we apologize that it was just a little too slick for your preferences. If you're looking for something slim and sleek with a bit more grip, we would recommend our Commuter series. Don't hesitate to take a glance at this case by clicking on the link below, and let us know if you have any questions by calling our friendly Otters at 1-855-688-7269!

      https://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-and-8-black/6144038.p?skuId=6144038

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Really good case, but a bit overpriced

    Posted
    Natalie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It’s definitely a handy case. I decided to grab it from the shop immediately but regretting it a bit cause it’s cheaper if you order it online from the place that is nor Best Buy.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Dear Natalie,

      Sorry to hear that you're dealing with some regret surrounding the purchase of this Symmetry series! Not to worry - that case should prove its worth time and time again as it keeps your iPhone safe and sound for a long time to come. If you have any additional questions, simply give our friendly Otters a ring at 1-855-688-7269, and they'll jump in to chat!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Expect more from Otterbox

    Posted
    Finn3385
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    iPhone 7 fits perfectly in this case. Burgundy color is different than other Otterbox series. However, the burgundy color seems to scratch easily just from holding it in your hand, even after just the first day. Little white specs that will not come off.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Finn3385,

      A speckled Symmetry case?! What a conundrum! We apologize that this is happening, and we assure you that your experience is not typical for OtterBox products. We would love to help with this cosmetic issue by sending out a warranty replacement, so please feel free to call our playful Otters at 1-855-688-7269, and they'll dive right in!

      Best,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Nothing Special - Expensive

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There's really nothing special about this case, it's basic and functional. But that doesn't justify the $40 price tag. This is a $2 piece of plastic. If I had another option, I would have taken it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Chris,

      We apologize that you're feeling so much apprehension surrounding this Symmetry series! While we certainly appreciate your hesitation towards the price point, we truly believe that the case will prove its worth time and time again as it keeps your iPhone safe going forward. If you have any further questions or comments, please don't hesitate to give our friendly Otters a call at 1-855-688-7269, and they’ll always be happy to help out!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Nice case...

    Posted
    Honey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like the fact that the case protects the phone but, Otterbix needs to up the quality on the edges. All of their cases turn a dirty color very quickly and are not clean able. Makes it look cheap.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey Honey,

      We're bummed to see that this Symmetry series is struggling with a strong attraction to dirt lately! Occasionally, the lighter shades of our cases can pick up different elements, depending on what they're exposed to on a daily basis. Luckily, our tidy Otters are pros at warranty claims, and they'll be able to clean things up right away. Just give them a call at 1-855-688-7269, and they'll send you a spotless new Symmetry in practically no time at all!

      Kindly,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Too expensive

    Posted
    R1327
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The case is very pretty with the sparkly blue gradient. However, it’s much too expensive for me. I don’t drop my phone often so I don’t feel that I need to spend as much on a protective case.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi R1327,

      We apologize that you're feeling some apprehension surrounding this Symmetry series! Although we truly understand your hesitation towards the price point, we believe that the cost of the case is well worth the sleek protection, outstanding customer service, and limited lifetime warranty that all come with the product. Should you have any further inquiries, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to provide assistance!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Questionable quality

    Posted
    Beau
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy to put on the phone but it was not long before pieces of the plastic broke off the top causes ragged edges which would cause the phone to snag on the inside of my pocket

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hello, Beau!

      We're bummed to hear that your case is giving you some trouble slipping it out of your pocket. Thankfully, we have a great warranty, so we're more than happy to get you a case that can get with the program. Give us a ring at 1-855-688-7269, and we can get that warranty claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Nice Protection not a good look

    Posted
    DaveT
    • Verified PurchaserVerified Purchase

    This case provides ample protection, however after about 4 or 5 months the edges started to Yellow. I'd expect more for a case at this price to last longer without yellowing.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi DaveT,

      Here at OtterBox, we don't believe that you should have to choose between style and protection, and we apologize that your current case is forcing you to make this decision! Not to worry - our friendly Otters will be delighted to send you a brand-new warranty replacement. Just give them a call at 1-855-688-7269, and you'll be back on track to crystal-clear phone protection before you know it!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Clear but rigid

    Posted
    Qjel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would prefer a cover that is more flexible. I had chosen another clear cover but there was nothing in the box, so this is the one picked t replace it.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Qjel,

      Thank you for your candid feedback on the Symmetry case. We'd be more than happy to share your comments with our team in the design lab. The Symmetry Series may seem a bit more "rigid" because the hard plastic is designed to withstand quite a bit to keep your iPhone safe. Feel free to give us a ring at 1-855-688-7269 with any further questions or comments and we'd be glad to assist.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 3 out of 5 stars

    Case does the job

    Posted
    Joe512
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Got this case for the iPhone X. Protects the phone well and looks nice. Only issue I have is it seems a little thick for my qi charger to make a good connection and charge the phone wirelessly.

    I would recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Joe512,

      It's exciting to hear that the Symmetry series is providing beautiful style and great peace of mind! Our apologies that you're having trouble accessing QI charging - we find this curious, since the case proved to be compatible with all standard Apple wireless chargers. We'll be happy to take a closer look to try troubleshooting the issue, so please feel free to call our handy Otters at 1-855-688-7269, and they'll do their best to find a quick fix!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rating: 3 out of 5 stars

    Not as sturdy as I had hoped. Replaced w/another

    Posted
    ceecee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was not as sturdy as I had hoped. Concerned that if I did drop my phone the otterbox would not protect as I wanted.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Durable but doesn’t fit correctly

    Posted
    Jjcollins4
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This case seems durable but the buttons are very hard to push and you can not plug in your headphones into the jack because plastic case is too close to the jack.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there Jjcollins4,

      We apologize that this Symmetry series isn't quite meeting expectations yet! While the side buttons on a fresh new case can be a little stiff at first, after a brief 'break-in' period, they should start to move more comfortably. Just give them a little time, and they should start to warm up to the job!

      As for the headphones issue, we actually did not include an audio port on this specific case, since both of the iPhone 7 and iPhone 8 devices do not include an audio jack. Your phone should have come packaged with a 'dongle' - an adapter which allows you to plug in your headphones using the charging port. If you have any further questions on any of this, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly dive in to help!

      Best,
      OtterBox Customer Service Team otterbox