Customer Ratings & Reviews
- Model:
- 77-89263
- SKU:
- 6510985
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the excellent protection and great fit offered by the Symmetry Series+ case. Many appreciate the case's quality, color options, and seamless MagSafe compatibility. Positive feedback also highlights the ease of use and good grip provided. While some find the price a bit high, concerns about bulk and yellowing appear to be less prevalent.
This summary was generated by AI based on customer reviews.
Clear case
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay clear loses its clarity and turns smokey
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Yellow city
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was real nice for a couple months and then it turned very yellow. Very unfortunate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Steve! We are so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone dropped about 2feet and shattered the back glass. I never had a case do that even the cheap cases. Very disappointed. Don’t buy.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case.
- Pros mentioned:Color
Pretty on the back Ugly on the sides
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this phone case and thought it was worth the $55 but within 2 weeks the sides of the case are discolored. And the case is starting to get chipped. It honestly looks very disgusting and I will be returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Although protection is our top priority, we totally get that you need your iPhone to stay looking sharp while covered for safekeeping, and a rapidly discolored and chipped case certainly isn't going to cut it.
We're sorry things went strangely sideways with your Symmetry Series+ case, and if you haven't already returned the item to Best Buy, we'll be glad to help get you set up with a brand-new warranty replacement that is sure to stand the aesthetic and structural test of time. Just give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
Best,
OtterBox Customer Support
- Pros mentioned:Protection
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful, It protects the phone very well and is resistant
I would recommend this to a friend Good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think I made a good choice. It has held up well and has been dropped multiple times with the screen protector being cracked, but the phone case being in tact.
I would recommend this to a friendBad value and poor quality
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my magnets popped off after a few months and OtterBox is being a pain when it comes to warranty
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Darren! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Cool case, but no wireless charging.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case feels and looks great, but doesn’t work with wireless charging. All of my Symmetry cases for previous iPhones have worked fine with wireless so this is very disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're certainly glad to hear you like the feel and look of the Symmetry Series+ case, but it's really odd that you've had such struggles with wireless charging since it is compatible with Qi technology. Not sure what charger you've used in the past, or which devices, but this specific case was engineered to compliment Apple's MagSafe technology and accessory ecosystem. That being so, you'll definitely get the best performance from a base that shares the same circular magnetic configuration.
Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Sides came off after less than a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this case for less than a year and the sides/borders are already coming off. I haven’t even dropped my phone and there are no scratches on the case. Just the manufacturing was poor as it’s already coming apart. Very disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Talia! We are so sorry to hear that you have experienced an issue with the sides of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Otterbox is overpriced garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures were taken after owning case for 10 days. Sides were same color as the back at purchase. I have cleaned it and kept in my pocket. Upset I spent the $45 which was even $10 off the reg price. Color started fading along the sides literally within the first 5 days. Done with Otterbox for good this time
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to learn about your disappointing experience with the Symmetry Series+ case for your iPhone 14 Pro Max. We understand that you expect better out of your OtterBox. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. The good news is we have our fantastic product warranty in place for when things go sideways. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.
Kindly,
OtterBox Customer Support
Great case hard to clean
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case turned brown after only a couple uses, not worth
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're thrilled to hear the case has been working well for you so far despite those minor disappointments. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp. If that doesn't do the trick though, please give our friendly Otters a buzz at 1-855-688-7269 and they'd be glad to look into your warranty replacement options with you.
Cheers,
OtterBox Customer Support
Otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pretty case and heavy duty. Love the sparkles.
I would recommend this to a friendNot happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the otter box but this is the first time I have had a color one change colors and look horrible and of course it happened a few days after I could not return it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're otherwise loving the Symmetry Series+ case, but we were sorry to hear of the cosmetic complications that have rapidly taken hold. Not sure why a return wouldn't be possible in just a few days' time, but regardless, our friendly Otters will be glad to help get you set up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul!
Just send word through the following link or at 1-855-688-7269, and we'll take it from there. https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
Disappointed in discoloration
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case and loved it, but 45 days later the sides are extremely discolored. Very disappointing for the cost. I expect better from OtterBox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series+ case to be able to retain it's natural aesthetic charm for a whole lot longer than a mere 45 days on the job, and we're very sorry to hear yours has run into such discouraging cosmetic complications.
We'd love a chance to help spruce things back up with a brand-new warranty replacement that is sure to stand the test of time. Just ping our friendly, color-conscious Otters through the following link or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
- Pros mentioned:Fit, Protection
Hevy protect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OtterBox case is a top-tier option for protecting your phone. It offers excellent durability, with multiple layers that absorb shocks and drops, ensuring your device stays safe. The grip is comfortable, and it fits snugly, without being bulky. Plus, the design is sleek, and there’s a variety of styles to choose from. If you’re looking for reliable protection without compromising on quality, the OtterBox case is a great choice!
I would recommend this to a friend TURNS YELLOW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this case LESS THAN A WEEK. And i just noticed it turned yellow after taking a selfie. It looks so nasty.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series+ case to be able to keep your awesome new iPhone Pro Max looking sharp for a lot longer than a week, and we're so sorry to hear that things have gone aesthetically sideways in such a hurry!
If you haven't already sent that case packing for a trip back to Best Buy, feel free to give our handy Otters a call at 1-855-688-7269 and we'll be glad to help clear things up for the long haul with a brand-new warranty replacement, which we trust will stand the cosmetic test of time!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit, ProtectionCons mentioned:Bulk
Best case ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Otto Box phone case offers robust protection with its durable build and shock-absorbing features. The precise fit ensures easy access to buttons and ports. The sleek design doesn't compromise on style, making it a practical yet visually appealing choice. However, some users may find it slightly bulkier compared to slim alternatives. Overall, a reliable option for those prioritizing phone safety without sacrificing aesthetics.
I would recommend this to a friend Back looks great! Sides discolor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is nice on the back. But the sides turns dark and discolored after a month of use. Will not purchase again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the Symmetry Series+ case to be able to fend off such cosmetic complications a lot longer than a mere month, and we're sorry that yours is struggling with such unsightly discoloration.
Fortunately, we've got a great warranty that will help get you set up with a brand-new replacement that is sure to keep your iPhone looking sharp for the long haul. Just ping our friendly, color-conscious Otters through the link below or at 1-855-688-7269, and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Support
- Pros mentioned:Protection
Exactly what I was looking for!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't be happier with my OtterBox Symmetry Series+ for the iPhone 14 Pro Max! The sleek, clear design beautifully shows off my phone while providing incredible protection. It's slim, lightweight, and doesn’t add bulk, making it easy to handle. The MagSafe compatibility is flawless, allowing me to attach accessories seamlessly. I’ve dropped my phone a couple of times, but the case has held up without a scratch, keeping my phone safe and intact. Overall, it’s stylish, functional, and durable – exactly what I was looking for!
I would recommend this to a friend - Pros mentioned:Fit, Protection
Fine but yellowed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case fit my iPhone 14 Pro Max perfectly and provided solid protection against drops and scratches. The MagSafe feature worked well with my charger and accessories. However, after a few months of regular use, the clear case started to yellow noticeably, even though I don’t smoke or expose it to extreme heat. It’s still functional, but the discoloration makes it look older than it is. Would recommend if you’re prioritizing protection, but keep in mind the clear version doesn’t stay crystal clear.
I would recommend this to a friend
