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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 54 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers enjoy the Symmetry Series Hard Shell for iPhone 17 Pro Max, highlighting its protective capabilities and overall pleasing aesthetics. Users appreciate the enhanced grip the case provides. However, some customers have reported concerns about the case's susceptibility to scratches.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-54 of 54 reviews
  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case for everyday use and not too bulky feeling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone cases

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Durable shiny may last forever phone cases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 17 Pro Max Otterbox case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid well built case, jus like Otterbox states they are!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could a little bigger. Bit small for my use, maybe my eyesight isn't that great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing gray protection and nice look best deal for a low cost

    I would recommend this to a friend
  • Cons mentioned:
    Scratch resistance

    Rated 2 out of 5 stars

    Clear phone case.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sturdy case but scratches easy and scratches are very visable.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 3 out of 5 stars

    Big yikes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s mediocre at best. The cost on this is absurd compared to better competitors. The quality is just ok. Nothing to write about. The sides are not as pleasant as one would expect for grip.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! We’re sorry to hear the Symmetry Series case didn’t meet your expectations regarding cost, quality, and grip. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 4 out of 5 stars

    Clear iPhone cases

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality perfect for my new iphone 17 pro max❤️

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fingerprints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad case but showed fingerprints like crazy and could see every spec of dust under the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for sharing your experience. We appreciate your feedback on the Symmetry Series case. We understand that fingerprint visibility and dust under the case can be frustrating. Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Cons mentioned:
    Scratch resistance

    Rated 1 out of 5 stars

    Extremely scratch sensitive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox has been my go to case for ever, but this clear case for my iPhone 17 Pro Max is the worst case I've ever owned! The slightest contact with anything leaves a scuff or a scratch. After just a couple weeks looks like it's been through a war.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The shell has a slippery grip and it does feel like it’s not a snug fit

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Otter Box Brand SUCKS, pricing SUCKS, Crappy expen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this crappy case unless you want it to display your beautiful orange phone. I dropped it less then 3ft off the air and my brand new phone is dented!!! Otter box, you suck and your products suck and your pricing for your crappy products sucks!!!! Your products are comparable to amazons $10 cases.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Cracked camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Cracked my rear camera on the very first drop of using it

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case. OtterBox

  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is a great company and great customer service

    I would recommend this to a friend
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