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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 193 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the excellent protection offered by the Symmetry Series Hard Shell for MagSafe for Apple iPhone 16 Pro, frequently praising its ability to safeguard their phones. The high-quality materials and snug fit are also consistently highlighted, along with the appealing colors. Many appreciate the case's comfortable grip and slim design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 193 reviews
  • Rated 2 out of 5 stars

    Regression from Previous Symmetry Cases

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from the XS so the 16 Pro is a big jump. The first off-putting issue is the large cut-out for the camera control button along the lower right edge of the case. This large gap in case material makes the phone awkward to pick up and handle because my fingers aren't completely on the case and some touch the button. I wish this case had more case material around the camera control button so that picking up the case feels more natural and protects the camera control button from accidental presses. The complete notch break in the case is a poor design choice and also weakens the structural integrity of the case. My second biggest issue is the lack of camera protection. The raised border around the camera does not sit flush with the back of the case causing the phone to never lay flat because of the camera bump. I wish this case would have made the back flush with the camera with a few extra mm of space so all of the camera lenses would not touch a flat surface with the screen up. Comparing this case with my Symmetry XS case, the camera on my XS sits slightly recessed into the case and laying my phone on a flat surface has never been a concern. The 16 Pro Symmetry is also missing rubber material around the perimeter of the screen, which protects the screen when screen-side down. I do not plan to keep using this case for very long once additional case options are available that have a lay-flat feature to protect the camera lenses and provide a better grip for everyday use. See photos for more info.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Please reach out to our CS Team by phone or via chat, and we are happy to help any questions and troubleshooting regarding your new Symmetry Series case for the iPhone 16 Pro device. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Strong iPhone 16 Pro Max Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection without being excessively bulky. There are thinner cases available, but this one suits our needs well, balancing size and protection. It’s taken several drops already and served its purpose. Also has wireless charging and can magnetically attach to a mount in the car, great convenience!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Finally, a Perfect case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, a Perfect case! Not too light and not too bulky, just perfect. Easy to hold, MagSafe charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone Case!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very sleek with design, but also very durable for the case! I will always be a fan and come back for another case when I upgrade to the iPhone 17 Pro!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case fits fine and looks really nice would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price this is a good case. The buttons feel tactical, it’s not as slippery as other see-through cases, I like the cut out for the camera button, and it has eyelets in the bottom corner that you can use for a wristlet or charms. Only difference (and I’m not upset) I bought the case in the color ‘Thimbleberry’ and it is more vivid in person.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Note the same from what I had purchased before...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased this before for my iPhone 14 and it was a good case with a firm base and rubberized frame (enhanced grip). The base and the frame separated after a couple years. I purchase a replacement and received it wih the base and the frame was separated (returned). I also noticed frame on the new case was a harder composite and not a "grippy" as original.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Wayne! We’re so sorry to hear about the trouble with your product! We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    iPhone shattered with this case on it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife dropped her phone on our kitchen floor from 3 feet with the case on and the back of her iPhone completely shattered. We are really disappointed with the quality and lack of protection. We purchased Otterbox because we expected it to protect the iPhone from minor falls like this. Do not recommend

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Ryan! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us via chat with any questions or if you would like a new case. OtterBox

  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    iPhone Pro case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the thin design of the case. I like the clearness of the case. It’s feel durable and good in my hand.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Protection

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome case. Rugged feeling construction. Slim but doesn’t feel like it sacrifices protection of my phone. It’s easy to install. Goes in and out of the pocket nice. Overall very happy with this case! I have never been disappointed with an Otterbox product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Qi charging friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues with my Otterbox. I can use the QI without taking the case off in my car and with my charging stand. It is not warped and stretched out. I do take my device out from time to time to clean. My phone has been dropped a couple of times and no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Recommend this minimalist case

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great iphone case, passed the drop test several times. Love the thin profile not too bulky and slides in/out of my pocket easily.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim, lightweight, and otterbox warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a sale. I’ve already dropped my phone several times without incident. I love the slim design so it’s not too bulky but still protects my phone. Also knowing the otterbox warranty will replace their product should something happen is an additional peace of mind. I purchased a glass screen protector since this cover only covers the sides and back of the phone and not the screen. Always satisfied with otterbox and very pleased with this particular case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Sleek phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super protective without being bulky. I’ve dropped my phone on my driveway since putting it on and had no issues. Also the color is very unique and cute!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case. I’ve used these for years. Great protection without being bulky. After time, the edges on the clear one start to get a bit of a brown haze to them. Besides that, no complaints

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protects great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using these symmetry cases for years, this is the 3rd phone I’ve bought it for. Works great and protects the phone really well, especially when dropped off something like the kitchen counter and falls on the tile floor. Will keep using.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulkiness

    Rated 5 out of 5 stars

    Otterbox Phone case review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty case that isn’t bulky and helped my new phone survive many drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Qi charging friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues with my Otterbox. I can use the QI without taking the case off in my car and with my charging stand. It is not warped and stretched out. I do take my device out from time to time to clean. My phone has been dropped a couple of times and no damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still solid, but needs some tuning.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always loved the Symmetry series but this year there are a few (small) issues that bother me a lot. The cutout for the charging port is really small. I had to use a dremel tool at home to kind of carve it out and make it larger. This charger had worked with a previous Symmetry case. The back of the phone case has a thin line cutout around the edges where the materials change. Unfortunately, they're NOT smooth and are rather sharp when running your finger over it. Hopefully it's not an every case thing and I just got a bad one but it's unpleasant.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    mag safe friendly

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with this case, i use a magesafe wallet on the back and it works perfect. also can use my car magsafe mount. love the color. I am a bit clumsy and drop phone often it seems to be protecting my phone very well

    I would recommend this to a friend
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