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    • Brand Response

      OtterBox Customer Support 

      May 25, 2016

      Hi MTSBob,

      Thanks for your feedback! We are sorry that this Symmetry Series case for your Microsoft Surface Pro 4 is not filling you with overwhelming confidence. We want to assure you that this Symmetry is up to the task of taking care of your device. Our cases have OtterBox Certified Drop+ Protection which means that they have gone through 24+ tests for 238+ hours. We make sure our products can survive these trials to ensure our customers' devices will withstand everyday life. If you ever need assistance with your OtterBox or you have any questions please do not hesitate to give our friendly Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox