Customer Ratings & Reviews
- Model:
- 77-86512
- SKU:
- 6491684
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Symmetry Series Soft Shell for Samsung Galaxy S22 Ultra, particularly praising its protection, fit, and overall case quality. Many appreciate the transparency of the case, which allows the phone's design to be visible, as well as its ease of use and lightweight feel. Some customers have expressed concerns about the price and color discoloration over time.
This summary was generated by AI based on customer reviews.
Before you buy !!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case already started changing colors .....i do not recommend this product !
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your OtterBox, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Not a fan favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible grib and sticky feel to case. Collects all the pocket lint
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the feeling of your case, and we'll be sure to let our design team know about your frustrations. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Kickstand
Temporary case ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought it temporarily. I was hoping to find one with a kickstand but I had to go to Amazon to get that.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to disappoint due to the lack of a kickstand for our Symmetry Series case. Our Defender Series does come with a belt clip/holster that can serve as a stand for hands-free viewing, though it sounds like you've perhaps already landed on something else. But definitely give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to talk shop!
Happy Holiday Season,
OtterBox Customer Support
Don't drop your phone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but edges do not come out far enough to protect the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're not feeling overly confident in the protective nature of the Symmetry Series Clear case. Is this just your initial impression of the design, or has something happened to your Galaxy S22 Ultra?
Please do feel welcome to give our friendly Otters at call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help!
Happy Holiday Season,
OtterBox Customer Support
Fingerprint
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprint works 75%. Screen protector has dents and marks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you're having some issues with fingerprint recognition and some scuffs on your current screen protector. Your post somehow ended up tied to the product listing for an OtterBox case, but is the screen protector you're struggling with one of ours as well? If so, feel free to give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get you a brand-new warranty replacement for a fresh start!
Happy New Year!
OtterBox Customer Support
Otterbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped the phone and the screen shattered. Had a Zagg screen protector and the Otterbox. Neither one worked. Have had the phone less than three months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your S22 Ultra sustained while under the watch of the Symmetry Series Clear case. Although we can't speak to what other companies are putting out there, we truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes.
Unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. We regret that our warranty won't be able to help with any device repairs, but we would like to get you set up with a new case for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we will be glad to assist you further.
Kindly,
OtterBox Customer Support
- Pros mentioned:Ease of use
WYSIWYG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy, slick, and no added baggage... just wish the clear case doesnt turn yellow.
I would recommend this to a friend It shimmers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is always a great brand, plus who doesnt love glitter.
I would recommend this to a friendNot the best phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having an issue when I talk it cuts out a lot. Not sure if there is something wrong with my phone.
I would recommend this to a friendNearly impossible to get on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it's good at protecting the phone, but when I say it's nearly impossible to get on...I mean I thought I was going to damage my phone trying to get this thing on. The plastic has no give and very inflexible...think of fully cured hot glue gun glue (that's also what the sides LOOK like rather than clear). I genuinely though I was going to scratch up the phone exterior putting it on or bust my brand new screen cover off in the process. What we ended up doing was putting the phone case over our heater vent for ~30 seconds to try and help manipulate it. It worked somewhat. I still couldn't get it on myself and had to have my partner do it. Considering returning for a different case. Not worth the struggle of removing and putting on and I don't enjoy how bulky the sides are (about a quarter inch). And this bit could be defective, but the side key is loose, like you can simply run your finger across it and it makes noises where it shifts. Like it's a loose button piece that's in the slot rather than being built into the case- if that makes sense.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're very sorry to hear that you had such an unnerving time installing the Symmetry Series Clear Case. Between that and now the loose fit on that one side, it's safe to say you haven't been able to enjoy the Otter experience as we intended it to be.
We'd love a chance to help get you set up with a brand-new warranty replacement, which we trust will give you no such trouble going forward. Just ping our friendly Otters by way of the link below or at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Don't get it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case doesn't fit the phone properly and VERY HARD to even put on, the bottom and other areas don't fit properly and I don't wanna crack the screen trying to force it on. While I have tried to it doesn't help, I have this same case for my S21 Ultra and wasn't hard to put on and fits it perfectly, otterbox dropped the ball on this case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles installing your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great video showing the easiest way to install our Symmetry Series cases. Check that out here: https://www.youtube.com/watch?v=aCf0nx42OFk
If you need any additional help, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team