Customer Ratings & Reviews
- Model:
- 77-91247
- SKU:
- 6525850
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra, particularly its protective qualities and the phone's maintained camera quality. Users appreciate the case's fit, design, and ease of use, along with its color retention and elegant appearance. Some customers feel the case is a little pricey and would prefer it to include a screen protector, while others appreciate that it is not too bulky.
This summary was generated by AI based on customer reviews.
Phone case
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but dose not really protect phone from craking if falls sre on the corners
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .We have a great warranty, and we would be more than happy to get you a new product via warranty replacement if you are having trouble with your case. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this!
Cute but not protective
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is really cute but not very protective. It reminds me of the jelly shoe material.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! Thank you for your feedback! We are always looking to improve our products and make sure that we provide the best protection available. If problems do arise, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Otter box case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it worked it was good. The issue is after a month it already started becoming loose on my phone. I dropped it and it actually cracked my phone due to it gwtting loose on my phone. I will never buy this case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jessica! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Looks good but not a fan!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive used Otter boxes in the past and have always counted on them being strudy and reliable. While this case looks nice, I'm not convinced my phone would be safe if dropped because my phone periodically slips out of the case! Every once in awhile i noticed a corner has come out of the case and I have to push it back in.....not what I want to protect my phone. Pretty disappointed with this case and will looking for something else.
No, I would not recommend this to a friendNot of the usual Otterbox quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The seams on the back of the case are not well aligned and leave a rough edge that my finger kept running in to. It ended up being a deal breaker.
No, I would not recommend this to a friendButtons too easy to press
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case does not rest on the phone properly and the buttons are too easy to press.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Luna! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Cons mentioned:Price
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is outrageous for this case. It turns yellow after awhile and it doesn't en bounce i your phone falls so you might as well not have a case on at all. My phone fell amd now it has a crack on the corner were the case is supposed to protect it. I might as well have but it at the 99 cent store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Looks cute but I would find better.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the way it looks, the material holds well in my hand, but it scratches very easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry that you experienced scratching on your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
You get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap. You get what you pay for. I figured OtterBox would land some kind of protection at least dropped phone from about 3 ft and busted front and back. Do not recommend. Please do not buy this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not the best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not very happy with the quality of this phone case. The paint faded after a short period of time. It tore from the bottom, and the phone started to slip out of it.
No, I would not recommend this to a friend50/50
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok but the old clear case was stronger. had top and bottom tips that stick out more than this.
No, I would not recommend this to a friendNot great quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox quality is suffering. The case was loose around the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced a fit issue with your Symmetry Series case for your S23 Ultra. We have an amazing warranty and we would be happy to assist with this issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Cute but not for long
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super cute, and stylish but fades on the sides and loses color
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear the sides of your Sage Advice Symmetry Series case are fading. We would love to get you a new case via warranty replacement to restore the original look you enjoyed in the Sage Advice graphic. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
okay, but too thick for me...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Larger phone + this = too big for my hand. Returng
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear that the combination of the device size with a case created a handful of a situation. The Symmetry Series is one of our more sleek and slim cases, designed to provide great protection while not adding extensive weight or bulk. If we can help with finding an alternative that will better meet your needs, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Thin casing.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very thin i dont expect much protection from drops.
No, I would not recommend this to a friendNot worth for the price, could be way better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't really like it. It feels like the cover barely fits the phone and feels very unprotected. I alwaya gotta be pushing down the phone on the edges so that the case can fit in properly. Also, it feels like the front screen has no protection with the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there! We're sorry to hear that you are not a fan of our Symmetry Series case for your Galaxy S23 Ultra. This sounds like a very unusual situation! Have you verified that your case is the correct size for your device? We always recommend double-checking this, as we create our cases to fit the specifications of each device.
We also want to reassure you that even though this case is sleek in design, it is still created to protect all aspects of your device, including your screen. We do always recommend the addition of one of our screen protectors, for 360 degrees of protection!
If you are needing help troubleshooting this case, or you are looking for the perfect screen protector for your device, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Piece of crap case and company!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could leave a 0 i would!!! Bought this case bcuz its suppose to b a great case!!! Dropped my phone from sofa arm rest wich is about 2 ft may b and my phone cracked in the back. Called company they said they cant help bcuz they only test cases for their purposes and dont guarantee anything.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer.
Didn't do the job of protecting the phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned a ton of phones and have never had a broken screen. This case doesn't protect your expensive new phone at all. I dropped it from about 3 feet onto the sidewalk and completely fractured the screen within a couple months of owning it. Now the corner of the case has ripped. I'm not hard on my phone and am really disappointed that the 1st phone I splurged on right when it came out was not protected. In addition to not being protective I've never had a case wear through on a corner. Please buy something better even if it's bulkier! I'm buying a replacement now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. In regard to the rip in the corner of the case, we are happy to extend our warranty anytime you experience an issue with your case, so please do not hesitate to reach out when you need a case replacement via warranty.
Eh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels good quality aside from feeling like its going to fall off once and a while and the fact that the sides of the screen are sticking above the case. $60 value i think not.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there, Brad! Thanks so much for taking the time to share your experience with the Symmetry Series case for your Galaxy S23 Ultra with us. We specifically designed this case to be seamlessly compatible with the unique features of your exact device, so any fit issues are definitely unexpected. We also include those raised edges around the screen to assist with drop protection, but we apologize if you didn't find them to be sufficient. We'd like to dive a bit deeper into things with you though. Please give our friendly Otters a ring at 1-855-688-7269 and they'd be more than happy to help find the best path forward for you.
Kindly,
OtterBox Customer Support
Expected better from otterbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I disliked this case. It doesn't have lips down the side. Expected better from Otterbox. Refunded it for the otterbox commuter case which is 1000% better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Mark! So sorry to hear the Symmetry Series case for your Galaxy S23 Ultra wasn't quite what you were hoping for. This case does include raised edges around the screen and camera, but we apologize if you didn't find them sufficient. We'll be sure to share your feedback with our design team for you. We recommend pairing our cases with one of our trusted screen protectors if you're looking for that next level protection. We're happy to hear you found a case that works well for you with the Commuter Series though. Please don't hesitate to give our CS team a buzz at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
Warm regards,
OtterBox Customer Support